Complaints

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 2024 Honda CRV. It was a cash deal. I never received my title. I had correspondence with Castrucci about this. On the day my tags expired, I called and they gave me my title number and they told me to go to BMV. When I got to the BMV they told me my title had been canceled and a new title had been created with a lien on it. They told me on 6/4/2024 that they would fix my title and fed ex me my new title without a lien because I purchased the vehicle with cash. Today it is June 19th and I still don’t have my title. I have been into dealership multiple times and I’ve had multiple correspondence with them and they always tell me it will be fixed the next day. I don’t know what else to do? I have been very patient but my patience has gotten me nowhere! I spent hours at the BMV on the 4th and I have spent multiple hours on the phone and at the dealership trying to simply get my title without a lien on it!

  Business response

  06/20/2024

  Good afternoon,

  Attached is the fixed title that was done today. I also tried to contact the customer, but I got his voice mail and updated him on the progress of his title.

  Thank you.

  Customer response

  06/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  03/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was leasing a 2020 Honda Civic. The lease was expiring so I decided to turn in my 2020 leased vehicle and lease a new 2024 Honda Civic. Matt Castrucci Honda was supposed to pay off my 2020 Honda Civic when I turned to car in. A month went by and I was continuing to receive collection calls from Honda Financial Services since my 2020 Honda had not been reported as turned in. I made 5 attempts to contact Matt Castrucci Honda to let them know my account was in default with Honda Financial and my credit report was being affected. Each time I called I was told someone would look into my issue and call me back. I even requested to have the Manager call me. I have yet to hear anything back from Matt Castrucci Honda and continue receiving calls from Honda Financial Services because I am showing as past due. I have even already made a payment toward my new 2024 Honda and am in default with the 2020 Honda that I do not have any longer. Honda Financial Services still thinks I have both cars in my possession and I am not paying for one of them. I would like Matt Castrucci Honda to clear up my credit report and let Honda Financial Services know I turned the car in.

  Business response

  03/28/2024

  GOOD AFTERNOON,

  I DID CONTACT THE CUSTOMER AND EXPLAINED TO HER THAT WE WILL MAIL THE CHECK TODAY AND PAY ANY LATE FEE.

  ATTACHED IS THE PAYOFF CHECK AND THE FEDEX TRACKING NUMBER.

  THANK YOU.

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/11/23 I had my car towed in for repair. I received a video of an inspection. In the video I was shown a perfect filter, just replaced a couple of months ago and they told me it needed replace amongst other things. I refused everything except for the battery that they told me had no charge in and a new alternator. I also told them to save the battery because I just purchased it the day before and I would like to return it to get my money back. I took my battery back to Advance Auto in Moraine and found out that the battery did have charge and Honda lied to me. I don't care for dishonest business and I feel that they should reinburse me for the battery that I paid for 215.98

  Business response

  11/25/2023

  GOOD AFTERNOON,

  I DO HAVE A VIDEO OF THE MULTI POINTS INSPECTION AND THE RESULT THAT WE PRESENTED TO THE CUSTOMER AND AGREED TO DO THE WORK.

  I TRIED TO EMAIL AND ATTACH THE VIDEO AND IT WAS TOO LARGE BUT MY CONTROLLER ***** ****** EMAILED AS WELL TO YOU BUT NOT SURE IF YOU RECEIVED IT.

  PLEAE LET ME KNOW IF THERE IS A DIFFRENT EMAIL ADDRESSI CAN SENT TO.

  THANK YOU.

  Customer response

  11/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I did agree to have the battery replaced because I was informed that it was not holding charge, which was a lie.  If you look at your own receipt that I provided in the picture, it will tell you that battery failed test.  Which again, was very dishonest.  I returned the battery the very next day, charge was good, nothing wrong with it.  Explain that.  Why do you think it is okay to lie to customers?
  
  Sincerely,
  
  **** ******

  Business response

  11/28/2023

  Zip file of video inspection was emailed to ******************* thank you.

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was in an accident late July, and sent my car to get repaired at Matt Castucci's Auto Mall of Dayton early August. The intial repair was $4700 covered by insurance. While the dealership had posession of my car, they damaged my headlights, got grease on my ceramic tinted windows and into the window tracks, got white powder all over the exterior and interior, broke my side indicator which I made them fix on the spot, and could not replace aftermarket rain guards which only has two plastic clips and 3m tape. This caused a whistle coming from the driver side door that I had to fix later. $2000 in damages total. They had 3 attempts to detail my car, failed all three, and the forth time, they took it to a different shop, where they also failed to detail my car. To "solve" the problem, Their GM tried to sell me a car for $7,000 over MSRP on a 7 year loan. Which is insane by the way. After I declined that offer and said I want to get my car fixed at a shop of my choice, as is Ohio Law, he denied my request stating only his shop can do the repairs, which is a lie. He has refused contact since, and refused to give me the name of the company that insures the body shop, which I found out later. He has been completely useless as a GM and useless at solving this issue. The employees initially gave me the wrong email address when I moved to escalate this situation. They said it was "accidental" but I don't believe it. I'm at the point that if I want to escalate it any further, I need to speak with the owner. If I could take stars away from other reviews, I'd make it a full time job.

  Business response

  11/02/2023

  GOOD MORNING,

  **** HAD HIS CAR IN OUR BODYSHOP FOR A REPAIR AND HIS INSURANCE COMPANY PAID FOR THE REPAIR AFTER WE COMPLETED THE JOB AND MR **** ACCEPTED AND TOOK A POSITION OF HIS CAR. HIS INSURANCE COMPANY WILL NOT PAY THE DEALERSHIP IF WE HAVE NOT COMPLETED THE JOB THE RIGHT WAY LIKE THE CUSTOMER STATED. **** CONTACTED ME AFTER HE GOT HIS CAR BACK COMPLAINING HOW WE DID NOT FIX HIS CAR RIGHT. I INVITED HIM BACK TO OUR BODYSHOP TO SEE WHAT WAS WRONG. HE ALSO SUGGESTED IF I CAN TRADE HIM OUT OF HIS CURRENT HONDA CIVIC AND UPGRADE TO CIVIC SI AND WE CAME TO AN AGREEMENT, SO HE DECIDED TO TRADE IN HIS CAR AND UPGRADE HIS CAR AND THE NEW CAR HE WANTED WAS SHIPPED FROM THE FACTORY AND WE HELD IT FOR MR **** AND WHEN IT ARRIVED, WE CONTACTED HIM TO EXCUTE THE TRANSACTION, HE CHANGED HIS MIND AND DECIDED TO KEEP HIS CAR. NOW AFTER FEW MONTHS HE WANTS TO US TO FIX HIS CAR WHICH I HAVE NO PROBLEM TO FIX IT IF HE CAN SHOW US OR ALLOW US TO WORK ON HIS CAR. ** **** REFUSE TO BRING THE CAR BACK TO US AND DEMAND TO TAKE TO A DIFFRENT SHOP AND WANTS OUR SHOP TO PAY FOR IT. AGAIN, WE ALREADY FIXED THE CAR AND GOT PAID BY HIS INSURANCE FOR WHAT WE FIXED AND HIS INSURANCE KNOWS WE DONE THE RIGHT THING. ALSO, I HAVE NO PROBLE TO FIX SOMETHING AND MAKE THE CUSTOMER HAPPY. I DONE EVERYTHING THE CUSTOMER ASKED BUT HE HAS TO ALLOW US TO FIX HIS CONCERN IF THERE IS ANY. ATTACHED IS THE PRELIMINARY ESTIMATE AND PICTURES ALSO I CAN PROVIDE ALL TEXT COMMUNICATION WITH THE CUSTOMER PROOF TO THE STORY ABOVE. ALSO, WE HAVE NOT HEARD ANY ISSUE REGARDING THE REPAIR WE HAVE DONE FROM THE CUSTOMER INSURANCE COMPANY ADJUSTER WHO APPROVED THE WORK.

  THNAK YOU.

   

• Initial Complaint

  06/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a vehicle from the dealership in January where the dealership erroniously charged me a $20.00 temporary license fee. When this error was brought to their attention they gave me their version of an IOU which I have a copy of. They have yet to make good on payment. I have contacted the dealership and sent e-mails with the IOC attached and they ignore all communication. Twenty dollars may not seem like much, and it may not be enough for others to complain about which begs the question - how many customers do they do this to, and how much money to they end up pocketing in the end? I simply want what is due to me. Thank you.

  Business response

  06/29/2022

  I’ll send out a refund check today.

   

  Thank you

   

  **** ********* 

  Business response

  10/24/2022

  ATTACHED IS  A COPY OF THE CHECK SENT BACK TO THE CUSTOMER REGARDING COMPLAINT ID 17410498.

   

  THANK YOU.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩