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          Business Profile

          Used Car Dealers

          Astevans auto sales

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/26/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I bought a 2016 Cadillac SRX off Astevans auto sales. The transmission went out the next day and they refused to make it right. Now it’s been over a month and I haven’t received a title for the car. I know in Ohio they have 30 days and it’s been well over that. The dealer will not respond to my calls or emails.

          • Initial Complaint

            05/19/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I found them on marketplace, went into their shop yesterday test drove my car I bought they would not let me take it to my mechanic. I drove it for an hour. Next time I turned the car on I had a service light on. I messaged the Waad guy that I had talked to on Facebook told him no response. I took it to my mechanic this morning he said it was a blown head gasket. He called and went up there they did not care sale was final even though they knew it was broke. On title it says I bought for 1500 but I bought for 3400 and I have a check to prove that. They will not fix or return or swap. They no longer answer the phone or Facebook messages. I found the problem with 12 hours of buying the vehicle. When I search their place to leave review it does not exist except on need more. I can not believe this happened. They are suppose to send me my tags and license plate and now I’m scared that won’t happen.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          5800 Germantown Pike

          Dayton, OH 45417

          Get Directions
          (937) 267-4628

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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