Complaints

• Initial Complaint

  10/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2022 GMC Yukon from Stykemain Buick GMC in December, 2022. Part of my purchase included the fee to transfer the registration for the plates of my trade in (2015 Cadillac Escalade) to the new vehicle. The transfer never took place and I didn't realize it until I tried to renew my registration for this year. My profile on oplates.com shows that the license plate number is still registered to my Escalade. I called the dealership immediately and left multiple messages last Thursday, Friday, and Saturday. I called back yesterday and gave ***** ********* authorization to speak with my mom. She explained that this was a very serious situation because if I had been stopped, my vehicle may have been impounded, I may have been arrested, or worse. ***** didn't like my mom's comments about the gross error on their part and resorted to name calling (he called her a jerk), which was unprofessional, unnecessary, and a lack of empathy. Obviously, this upset her... ***** then refused to help remedy the situation at all, which was very immature. He said, "Fine, I won't help at all." I would like an apology and a refund of the fees I paid for this service. This dealership should reassess their internal processes and controls so that this never happens again.

  Business response

  10/30/2024

  *** i am sorry for the confusion.  The fee that is paid is for title fees.  We cannot transfer your plates for various different reasons.  If you have any questions, please reach out to me at 419-784-5252.  thanks *** *********

  Customer response

  10/31/2024

  
  Complaint: 22423607
  
  I am rejecting this response because:  Why was I required to complete a POA at the time of purchase? According to the Ohio BMV, the title for my vehicle was not issued until a couple weeks ago (see attached).  Please explain.  I received a notification from an agency in Michigan which regarding a parking fine of $30.  There was an image of the vehicle I traded in to Stykemain with the notice dated June 2024 (see attached).  Please explain. I wrote a letter to this agency and disputed the fines. Something is off with the way this transaction was handled.  I've purchased numerous vehicles that included a trade in and I've never experienced anything like this.  
  
  Sincerely,
  
  *** ****

  Business response

  11/01/2024

  Mr.  **** number one that ticket is based off of your plate number.  Number two that is a picture of a Yukon, model of vehicle you bought from us.  As to address POA needed for title work, which we provided.  Again I apologize about the confusion when it comes to transfer of plates.  Stykemain Buick GMC will  be taking no further action and considers case closed.

  Customer response

  11/01/2024

  
  Complaint: 22423607
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ****

   

  The ticket has a photo of a vehicle with Michigan plates.  I have never had a vehicle registered in the State of Michigan.  My vehicle is a black Yukon, the picture on the notice for the ticket is of a white Escalade which Is the vehicle I traded in. Secondly, the title should have been issued shortly after the purchase was made, just as it was with other vehicles I have purchased.  I simply want to make sure this doesn't happen to anyone else.  Stykemain needs to review their internal controls and processes for this type of transaction.  It's important.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  About three months ago, I drove over to stykeman GMC In Defiance, looked at three different trucks, and purchased one that was described and advertised as being absolutely flawless condition, owned by a detailer prior who was a fanatic about caring for his vehicles. I paid cash and financed in part and when I went to pick the vehicle up The GPS did not work Nor did the hands-free phone Nor did the roadside assistance or any of the electronics upon which I depend for for my business activities while on the road Specifically chose the vehicle with the most security features and updated electronics, and none of it worked. It was suggested I just plug my cell phone in and use Apple play. I could've done that with the lowest level model of GMC vehicle or without even having the phone attached to the vehicle. I wouldn't have had to spend $40,000 plus I had to take it back to them, and after looking at it for a day, they said a module was out and they would put it on order After a couple of weeks of not getting the module in, they wanted to drop it back off at my house, so they did and left a vehicle in my yard It's been several months I now learn from parts vendors that this part has been discontinued There are people all over online clearly stating they have been waiting for this part for years or months at least, and there are none available from any dealership in the country In the meantime, my temporary tags have run out. It's dangerous to drive the vehicle as it is you're using your phone for navigation and you get a phone call. You have to disconnect your navigation because the hands-free microphone doesn't work either. So I finally had enough, and I told them I wanted my money back and that they needed to deliver the vehicle as it was advertised You might find it surprising that within one day they had come up with the part supposedly They want me to drive the vehicle back over to them another time No, they Commit to pick it up today They forgot

  Business response

  07/08/2024

  Carlton my service department is calling you now, we were unaware that there was a navigation problem also.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We purchased a Ford F150 one week ago. Upon getting it home, the moon roof malfunction and was leaking water. There were no reports of any type of work being done on any of the Carfax reports. Upon investigating the moon roof had clearly being manipulated at the dealership. It had fresh grease all over it, hand prints on the glass, and the screw for the motor had been stripped. None of this information was disclosed to us, leaving us with a truck we cannot drive at the moment, due to rain and the roof leaking water. The service department had also broken the bug guard off the front of the vehicle, and we were not told about it, until we asked. I could not get anyone to respond back to us, until I finally emailed the finance specialist, and he forwarded the information to the owner, who refused to acknowledge this was done at the dealership, even though it was clear that is where it got broken. He offered us a 25 percent discount to drive the three and a half hours back up there for them to repair it, even though it was their doing in the first place. We just want reimbursed for the repairs that have to be made, in order to fix the dealerships mistakes.

  Business response

  04/08/2024

  Not sure who **** talked to at the dealership, but that is not important at this time.  Both motors were replaced, and OEM Ford parts were used.  if the roof is inoperable due to motor failure customer ought to be able to take it to a Ford dealer.  i would be more than happy to look at this issue for free at our dealership.  Please reach out to me at ************.  thanks *** Stykemain

  Customer response

  04/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: Upon having the moonroof looked at, it is clear that the entire thing needs replaced. The motors failed and the tracking system is broken. It was missing multiple pieces and screws. The Ford Tech also pointed out that Ford does not even use the type of grease that was put all over the track. Furthermore, we have yet to receive our security deposit back. We were told that we would get it back on our card within 4 days of the purchase, it has now been 12, and after multiple complaints to Parker, we have still not received it. Nor the $200 for the broken bug guard. We are very unhappy with the way we have been treated this far. We would like the moonroof replaced or we are prepared to take legal action to eliminate the entire deal on the truck. 
  
  Sincerely,
  
  **** ******

  Business response

  04/10/2024

  your refund check is in the mail.  not sure why you think we are getting you a new bug guard that was not discussed anywhere in the deal.  Please refer to your we owe form.  I have attempted to offer you assistance with the sun roof.  again i will inspect and diag for free but it must be done here.  I am consid****g this case closed.  thanks 

  Customer response

  04/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: nowhere did I say we were getting a new bug guard, just reimbursed for the one that was broken at your dealership. No comment about the $515 that was supposed to be put back on our card over a week ago? Im happy that you are consid****g this matter closed, we however, do not think it is closed. Not at all. I'm not sure why we are supposed to trust your service department to inspect anything, when they are the ones who broke it. It should be done independently. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  08/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Wednesday August 15th 2023 I visited Stykemain Buick GMC to look at a used 2022 GMC Sierra pickup truck. I decided I would purchase the truck for the advertised price of $61,200. I asked the salesman ****** if they would make me a deal on a REV brand tonneau cover for the truck since it did not already have one. They agreed to knock $100 dollars off the price of the cover. ****** said they needed $500 to hold the truck until delivery. I told them I would pay for the tonneau cover instead. They agreed and I went home. The following morning Thursday August 16th I was notified of a better deal on another truck. I contacted ****** and informed him that I would not be purchasing their truck. He proceeded to tell me that the $1236.00 was a non refundable deposit. I told him that was not a deposit and that I had purchased a tonneau cover. He asked if I still wanted it and I said yes. I called the following Tuesday August 22nd and spoke with **** in the parts department. He told me the cover would arrive Wednesday or Thursday and he would call me. On Friday I had not yet received a call so I called **** again and he informed me the cover was placed on backorder with no ETA. I then asked for a refund of the $1236.00 and he said I would need to speak with someone else. I was eventually connected with the "sales manager" ***** ********* and he claimed he knew nothing about a tonneau cover and that the money I gave them was for a non-refundable deposit. He persistently refused to return any of the money. He also told me to speak with his daddy *** ********* but refused to put me in contact.

  Business response

  08/29/2023

  Customer agreed to buy vehicle signed buyers order, see attached, placed a nonrefundable hold fee, see attached signed receipt.  No refund will be issued.   thanks 

  Customer response

  08/29/2023

  
  Complaint: ********
  
  I am rejecting this response because: As the supplied document states, you charged my card $1236.00 before presenting me with this receipt OR informing me that any monies paid were non refundable. Furthermore, I was told by ****** (salesman) that this was the receipt for the REV tonneau cover that I had negotiated the $100 discount on and agreed to pay for. I trusted that this was a legitimate buisness but I was wrong. You owe me the money that you have STOLEN. You are liars and crooks. Shame on you and your family.
  
  Sincerely,
  
  ******* ******

  Business response

  08/30/2023

  Decision stands as previously stated.

  Customer response

  08/30/2023

  
  Complaint: ********
  
  I am rejecting this response because: The fact that you have made the "decision" to lie and steal speaks volumes when it comes to you and your family. This will not end until I receive my money.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  01/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Back around September, I filled out a form to cancel my GAP insurance since my car was paid off. I sent the paper via email to * * * * * * * * * * * * finance manager. He said it'll take 8 weeks to receive my check from All-State. 15 weeks later, nothing. I contacted him and he blamed All-State for losing my paper. What it was, he forgot to send it in. I contacted All-State and said nothing was ever sent over. She he lied. Ironically, 2 weeks later, I got my check but not from All-State but from the dealership. Which is weird because other times I got the GAP Insurance back from the insurance company. The money seemed a little low since I paid the vehicle off in 14 months. Called All-State and found out Stykmain short changed me $100. Contacted Mr. * * * * * * and he said the Cancellation states there's a $100 fee. I still have my cancelation form so I went and looked and says nothing about a $100 fee. Said a fee. So you can make up any fee you want? So if you want to keep all the GAP money, you can and say it's a fee? Wonder if the state Attorney General will like this UNDISCLOSED FEE. So I'll take my $100 and I'd suggest changing your fee and actually stating it.

  Business response

  01/27/2023

  thank you for uploading the cancellation form.  please read the paragraph about all cancellations are subject to processing fee.  thanks 

  Customer response

  01/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Clearly you didn't read what I said.  You can't put a fee and not say how much the fee is.  You could just say the fee is 100, 200, or 500.  You could say the fee is all of it.  You know it's wrong.  
  Sincerely,
  
  ******* ******

• Initial Complaint

  06/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my truck in November of 2021 and sense the week I received the truck i have had problems with it. I called the dealership to ask them what I should do and they told me to bring it to my local dealership as i do not live in state. I have brought my vehicle to said dealership over 12 times sense i have received the truck in November with the ********** not calling me back to help with a solution and they failed to disclose all information about the truck to me prior to purchase. I have called them multiple times and they were avoiding my phone calls. I called and called and they finally had someone call me back and tell me there is nothing they can do for me. They sold me a truck that was broken and gladly took my non broken truck in for a trade. I asked for a refund and they told me this was not possible.

  Business response

  06/20/2022

  As we have discussed.  This vehicle is under factory warranty.  We are sorry that ** cannot provide the parts in a timely matter.  Covid has completely disrupted the supply chain.  Please contact ** customer assistance.Thank you.

  Customer response

  06/20/2022

   
  Complaint: ********
  
  I am rejecting this response because:  The part that the dealership ordered which is an engine wiring  harness  is not under warranty  anymore  as what they told me..  I thought I have paid to be covered up to 5 years or  136,000 miles from the factory. This being said it's about 3500 dollars that I think I should not be paying  since I only had the truck 8 months and only drove it for 4 because it's  been getting worked on.   I already paid over 70,000 for it at least they can pay to get it fixed for me... 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  03/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a new truck. Paid 2000 down when truck came in it was not what I ordered. Armrest on door were a light grey. Door panels are brown. It was to be slate. Not light grey. I was told I don't get my deposit back. No offer to get me into a different truck. I was told by owner ***** to get the hell out of his dealership

  Business response

  04/02/2022

  Ordered another vehicle for customer to his specs.

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