Complaints

• Initial Complaint

  11/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a love seat and chaise from Morris Furniture back in January of 2020. I addition were given a brochure that advertised an array of services to include cleanings & repair (which would cover the breakage of frames.) We had made the purchase for 149.99 for the 5-year protection plan under the assumption that all of the items listed in the brochure would be covered as advertised. This was stapled to my sales receipt by the salesperson “***** ********”. 4 years later and having never used the service I call in to have my couch repaired after a support beam on the love seat cracked making that area of the couch unsuitable to sit on. I was notified by the third-party service GBS that they do not provide a service such as this and that I would have to take it up with Morris Furniture Company if I wanted any sort of refund from the service that was not provided. (False Adverting) is what I would call it. Prior to the purchase of this couch there was never an explanation that I attached the terms and conditions below that shows that these changes occurred in 2018. Two years prior to my purchasing a couch... After checking the email ************************** that is provided on the sales receipt, we had gotten no such confirmation or notice of this terms and conditions at the time of purchase. This company had been handing out old information to its consumers to purchase the protection plan while never actually having to follow through with the service they were offering. This is false advertising, and according to the FTC is subject to fines, cease-and-desist orders, or mandatory corrective advertising campaigns to rectify the false claims. I have called on many occasions to have them rectify this situation and they have given false promises of “in-store credit” without confirmation of if this was going to occur. I want a full refund of the $149.99. I want to never do business with a company that purposely lies to its customers. This needs corrected now.

  

  Business response

  11/23/2024

  Morris Home Furniture has reviewed the customer’s account and can confirm that due to the date that these items were purchased the customers 1 year manufacturers warranty has expired. Since Protect All is a 3rd party company we have no control on approvals or denials of claims. If the customer is interested in a repair with Morris there would be an out of pocket cost for both parts and labor.

  Customer response

  12/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  This situation is not in regards to the chaise or the loveseat. This is in regards to the false advertisement on the brioche listed in my original upload. Morris furniture provided me and many others brochures which had illegitimate claims that furniture would be able to be repaired and the $150 is an add on onto of the original price. At this time I don’t even want the couch to be repaired. I would like the $150.00 that I paid for this “service” originally. You can see that it is separate from the loveseat & chaise. 

  Again this directly goes against the FTC & the Ohio Laws Chapter 4165 | Deceptive Trade Practices. 
  

  In section 4165.02 “Deceptive trade practice action” you will find that this scenario checks several of the examples listed. 
  

  Again, I would hope that the BBB does not support an organization such as this that deceptively provides inaccurate & false advertising to its consumers. I will patiently await your response.

  Sincerely,
  
  ******* *******

  

  Business response

  12/11/2024

  Morris Home Furniture has reviewed the customer’s account and can confirm any and all complaints regarding updated policies and procedures would need to be addressed directly with Protect All. 

• Initial Complaint

  10/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/1/2023 we ordered a chair from Morris/Ashley Furniture. Shortly after receiving the chair we noticed that one side of the chair back was buckling. Morris/Ashley dispatched service who were not able to repair the defect on site so the chair was picked up and taken to Morris/Ashley for repair. After the chair was returned to us the buckling issue was not repaired and there is an area in front of one of the arms that had been damaged and patched/repaired while in their possession. Morris/Ashley Furniture told us that the Five-Year Protection Plan we purchased does not cover these defects/damage/repairs. We have made numerous attempts contacting Morris to get resolution for these issues but they are not receptive to helping us with these problems. They have dragged this out past the warranty period although the original issue/complaint occurred within warranty period. Morris/Ashley has offered to attempt repair for a fee plus cost of parts/materials since we are now beyond the one year manufacturer’s warranty. This is not acceptable because the chair they delivered had/has a manufacturing defect and during their unsuccessful attempt to repair the chair the leather was damaged requiring a noticeable repair. Since Morris/Ashley was not able to successfully repair their defective chair within the first year we do not believe that it is fair or reasonable that we should be financially responsible because we are now beyond the one year window.

  

  Business response

  11/02/2024

  Morris Home Furniture has reviewed the customer’s account and can confirm that the original delivery date for the customers initial product was 6/20/2023, this is the date that the manufacturers warranty began. We do not have any contact from this customer regarding additional issues after the product was repaired in our shop. This product being out of warranty, we can only offer an out of pocket cost repair or refer the customer to their 3rd party extended protection plan Protect All. 

  Customer response

  11/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: Attached you will find communication between Morris Furniture and my wife and myself regarding this issue as well as before and after pictures. We were told by the customer service from the protection plan we purchased that they do not cover manufacturers defects. We were told by Morris Furniture that normally they would go back to the manufacturer but they are now out of business. Now that the manufacturer has gone out of business we feel it it Morris Furniture's responsibility to correct this situation.

  We have repeatedly tried to get assistance from someone at Morris without success. We were not able to get anyone to answer the phone so we physically went to the store to speak with the manager on multiple occasions. The store manager said he would take it to his superiors, when we tried to follow up we found that the store manager was no longer working there. After that communication we tried to reach someone again at the store. When we got someone on the phone it was a temporary manager who took my information and said a manager from Customer Care would follow up within 24 to 48 hours, that was on 10/30. We have not heard from anyone.  We have notes on dates we tried to reach someone on 8/23, 8/24, 8/26,8/28, 9/24, 10/18 & finally got the temporary manager on 10/30/24. 
  
  Sincerely,
  
  ******* ****

  

  Business response

  11/21/2024

  Morris Home Furniture has reviewed the customer’s account and addressed all issues within the complaint. 

  Customer response

  12/04/2024

  Morris Furniture has not resolved this complaint as was communicated in a previous message. Morris did not resolve issue within the warranty period so now they absolve themselves from standing behind defective chair which was further damaged while in their possession. Morris was accommodating when taking our order and money but not so much after delivery of defective product.
  
  I am rejecting this response because: Attached you will find communication between Morris Furniture and my wife and myself regarding this issue as well as before and after pictures. We were told by the customer service from the protection plan we purchased that they do not cover manufacturers defects. We were told by Morris Furniture that normally they would go back to the manufacturer but they are now out of business. Now that the manufacturer has gone out of business we feel it it Morris Furniture's responsibility to correct this situation.
  We have repeatedly tried to get assistance from someone at Morris without success. We were not able to get anyone to answer the phone so we physically went to the store to speak with the manager on multiple occasions. The store manager said he would take it to his superiors, when we tried to follow up we found that the store manager was no longer working there. After that communication we tried to reach someone again at the store. When we got someone on the phone it was a temporary manager who took my information and said a manager from Customer Care would follow up within 24 to 48 hours, that was on 10/30. We have not heard from anyone.  We have notes on dates we tried to reach someone on 8/23, 8/24, 8/26,8/28, 9/24, 10/18 & finally got the temporary manager on 10/30/24. 
  

  

  Business response

  12/14/2024

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We can confirm that we've exhausted all repair options bringing this item back up to quality standards within the time frame of the manufacturers warranty. 

  Customer response

  12/17/2024

  
  Complaint: ********
  
  I am rejecting this response because: their attempt to repair chair within warranty period was unsuccessful. And additionally, the leather was damaged while in their possession.  
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  10/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  February 2024, I purchased an adjustable bed, mattress and leather headboard and bedframe from Morris Home Store. This purchase was over $10,000. I inspected the leather headboard and bedframe at the store and signed a form indicating that there was no damage to the product. When my order was delivered I noticed that the bedframe and footboard were torn and cut in several places. I showed the Morris Delivery team the damage and questioned what to do about it. They assured me to accept the delivery and that Morris would get it replaced/repaired. I have been in contact with Morris Customer service trying to get this matter resolved since the end of February 2024 and still nothing has been resolved. I have documented all my conversations, emails, and photos I have sent to Morris. At the begining they offered to give me a $75 credit for the "inconvenience" I want the damaged repaired OR the side rails and footboard replaced. Morris claimed that the MANUFACTOR will not replace the siderails or the footboard. I don't understand WHY Morris is wanting the manufactor to fix the damage their delivery team caused. I think Morris should order a new set of sideralis and footboard to replace the ones the Morris delivery team damaged. I tried to upload photos of the damage, the messages states my photo is too large to download??? Please contact me on the best way to send you the photos. Thank you,

  

  Business response

  11/02/2024

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. A reselection was entered 10/22/2024 with the amount of $1,022.31, as of today I do not see that the customer has visited the store location to purchase new product with the credit provided.

  Customer response

  11/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we have not had a chance to select a replacement bed  frame and headboard yet.     I would like to keep this complaint open until we have sucessfully received our replacement product in our home since our main issue was the damage caused by the delivery of our furniture.    We were given until 11/19/124 to select a replacment.     I will contact you once we have received our new bedframe and headboard.

   

  Thank you.

   

  Sincerely,
  
  ****** ******

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/26/24 I purchased from Morris Furniture Co. a coffee & end table and paid $941.77. On 8/30/24 it was scheduled to be delivered. That morning the store called to say that the end table wasn't able to be delivered because it was damaged but they would still deliver the coffee table. I had a delivery time of 12:00 - 5:00. They finally showed at 6:30pm. I was in the middle of making dinner. I looked it over quickly since I was cooking dinner. After my dinner was done. I started to clean the table (which was covered in some kind of soot) That's when I found several scratches and veneer peeling off of it. I immediately contacted the store and reported it. They said they would notify their customer service office. The office reached out to me by email stating that they could repair the table or give me an instore credit to be used at a later time. I told them no. I paid for new furniture not damaged. So they put in for a replacement. On 9/13/24 they came to deliver the replacement coffee table along with the end table. The end table was brought in and I looked it over while the delivery co was getting the coffee table. The end table was damaged (veneer peeling) The delivery co couldn't deliver the coffee table because it was damaged. It was never brought in. I contacted the salesman at the store who sold it to me and I told him to cancel the entire order. I gave them two chances and both times they were damaged. I've received e-mails from their offices stating that I can't cancel the order. I want to cancel this entire transaction and for them to come and pick up these tables that the delivery company wouldn't take back with them. I feel that I gave them every opportunity to make it right twice. They don't deserve a 3rd time. I notified them immediately the day of both deliveries. I don't think I should pay top dollar for damaged furniture. They e-mail me and I've asked to speak with a supervisor over a week ago. I've not received a call yet.

  

  Business response

  10/23/2024

  Morris Home Furniture has reviewed the customer’s account and can confirm that we've entered a return for the cocktail table as of 10/4/2024. We have attempted to contact the customer the have this table picked up, with no response.

  Customer response

  10/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a phone call from the Morris furniture company this afternoon letting me know that they have decided to honor their return policy for the coffee table. I made them aware that it's not just a coffee table but also a matching end table. It's also damaged. As long as they agree that the return is for both of the tables then I'm good on the settlement of this complaint.  It's a shame that we couldn't have settled this issue 4 weeks ago when it first happened.  Thank you.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was sold a couch and a warranty package that was to cover any punctures in the couch. We called within that amount of time and the warranty company they sold the package for is refusing to back the warranty we bought through morris.

  

  Business response

  10/23/2024

  Morris Home Furniture has reviewed the customer’s account and can confirm that these pieces were delivered 7/8/2021 which the customer is now outside of their manufacturers warranty. Since Protect All is a 3rd party company, we have no control over approvals and denials of claims. If the customer would like to proceed with service through Morris there would be an out of pocket cost for both parts and repairs.

  Customer response

  10/23/2024

  
  Complaint: ********
  
  I am rejecting this response because: the 3rd party was sold and guarantee to me from morris by your employers and was pushed upon on because of how good of a warranty company they are me trusting morris bought the 3rd party” warranty based on trusting morris and their employer.  In reality it’s a sham and scam warranty company. 
  
  Sincerely,
  
  ***** *******

  

  Business response

  11/21/2024

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. Due to the customer being outside of their manufacturers warranty all claims would need to be submitted through to Protect All.

  Customer response

  11/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a sofa from Morris on Sept 29, 2023. At the time of purchase, I signed off on a review of the condition of the sofa with the sales person. When the purchase was made, it was in perfect condition and no damage/stains of any kind existed or were noted on the form I signed. The sofa was delivered on Oct 5, 2023. The delivery people brought the sofa base in then followed with the individual cushions and pillows. Not a single item was covered in plastic or protected in anyway. Before I could even have a chance to look over the sofa, the delivery men rushed out the door and were gone. Immediately after they left, we noticed that every cushion and the base of the couch had been stained with a dark, oily, dirty substance (see photos) that appeared to have been the result of the items rolling around in the back of a dirty delivery truck and from the delivery men's hands from carrying them in. We contacted Morris home furnishings right away, on the same day the sofa was delivered, to lodge the complaint. After some back and forth, a cleaning was arranged in Nov 2023 but not all the stains would come out so I have been left with a dirty sofa that I do not want as it was not purchased in its current condition. It has now been almost a whole year of trying to remedy this issue. In spite of multiple texts and calls and emails, it took until May 29, 2024 to even reach someone with the corporate office to talk to us. Since then we have been going back and forth for months via email as I would like a full refund of $1,063.16 and to return the sofa. I have been offered a refund of $335.60+tax which is not a suitable solution for a stained couch that was damaged through no fault of our own. As this process has been going on for way too long and Morris is not offering a real solution we are growing increasingly frustrated with this situation and would like resolve this problem and move on. We will not be purchasing from Morris in the future based on this experience.

  

  Business response

  10/23/2024

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. This sofa is an as is product that was filled by the store delivered 10/5/2023. Per policy on as is products there are no refunds, exchanges, re-selections or service provided on as-is, close out, floor model, final sale, and clearance merchandise. It was reported by our customer 11/23/2024 that there was a stain on sofa, and we sent out Stanley Steamer to complete a cleaning as a curtesy. We received notice from the customer 6/27/2024 that the cleaning was not complete satisfactory. Since these items were delivered 8 months prior, we offered compensation in the amount of $350 to keep the items as is or to reach out to manufacturer to determine if parts can still be ordered as a curtesy. The customer customer declined our offer.

  Customer response

  10/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Morris' response to my complaint is riddled with inaccuracies. 
  
  Yes, this sofa is an "as is" product, which means it should be received in the condition it was in when it was purchased. It was in pristine condition on the floor of the showroom when purchased. When it was delivered to my home it was no longer in the same condition at the time of purchase. As shown in the photos it was stained during the delivery process AFTER I made the purchase. 
  
  Morris was contacted immediately upon delivery on October 5, 2023 to report the staining and we were communicating with the sales rep from Morris for months (including throughout the cleaning with Stanley Steamer that did not fix the issue and was reported immediately after) attempting to get someone from customer service/management to resolve this issue. While still in communication with the sales rep and with their assistance and having spoken to three different store managers, we made several attempts to get a response from anyone at a higher level. It finally took showing up in person at the very hard to find corporate offices to get anyone from Morris management to engage with us. Screenshots of the text communications with the sales rep were already submitted to Morris directly verifying this consistent communication. That does not include the countless calls that were made throughout this very frustrating process as well. 
  
  Finally, the offer of $350 was not declined. I simply asked for the customer service rep I spoke with to escalate the issue to the VP of Customer Care, which she did. Because the VP denied my request for this issue to be addressed further, I did not respond and I decided to make my complaint via the BBB as I did not feel that this was handled appropriately or that Morris' offer was sufficient given the nature of the problem and the amount of time and effort I have put into trying to get this taken care of. 
  
  I would like to return the damaged sofa for a full refund as the sofa I received was not in the "as is" condition it was purchased in when delivered. 
  
  Thank you,
  ****** *******

  

  Business response

  11/21/2024

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We have offered the customer multiple options to resolve this issue, and the customer has not accepted any of these offers. 

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased custom order sectional sofa from Morris Home 2/4/24, arrived 8 weeks later. 4 feet were broken off 3 of the pieces, and there were 2 tears in fabric. Called the # and sent many pics of damages twice. Saw Enterprises (separate company for repairs) can only come on days we work, had to take vacation time for them to take more pics. 5/24/24 Received replacement parts. Spent literal hours on hold over several days to set up repairs for one of our days off (to not use vacation time, again). 6/5/24 S.E. came out for repair, but we were sent all wrong parts. No repairs made. Emailed M.H., said new parts ordered (fabric for the tears), but never had an order for feet (even though we received one wrong foot). New order placed. 6/26/24 emailed M.H. still no feet, requested compensation. 7/17/24 M.H. said feet to ship 7/20-7/25. 8/2/24 emailed M.H. about still no feet. 8/3/24 M.H. said feet were delivered, gave me tracking number. UPS given incorrect address, so not received. 8/9/24 M.H. to work with leadership team to address issues. 8/19/24 still no response. Went to actual store to speak with manager, Daisy, about returning the sofa. She emailed her boss, said we would here something within 24 hours from her. Gave her my phone number. She called my partner's number, who couldn't answer while at work. I attempted to call her back numerous times with no response and no call from anyone. 8/24/24 emailed M.H. asking again about returning sofa. M.H. said they had to attempt to make all the repairs first. 8/27/24 emailed M.H. to schedule fabric repairs and to ask about the feet we still had not received and ask how many attempts at repairs they get. 8/27/24 M.H. said they emailed manufacturer about feet. 9/4/24 still no response from M.H., emailed them again. 9/4/24 M.H. emailed to apologize and said no compensation until after repairs. 9/12/24 again received wrong replacement parts. Emailed M.H. and now awaiting response.

  

  Business response

  10/23/2024

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We can confirm that the customer has received the correct parts for both the legs and the damages done with the fabric. The customer is scheduled with an installation appointment 11/7/2024. I have reached out to the customer to offer a credit for the inconveniences and the customer has declined, and will reach back out if they change their mind.

  Customer response

  11/07/2024

  We are still in the process of trying to get the issues resolved. They had someone at our house today to fix the feet and the tears in the fabric. The feet are now replaced properly, but the tears in the fabric actually look worse than before in some places. I've attached pictures of the sub par sewing from today. We have repeatedly asked what the process will be if it still isn't repaired properly this time and they have refused to answer. They did offer $610 off of the total $9,000 bill, but we were waiting to see how today went. We will be reaching out to them again to let them know we are not satisfied with the repairs.

  

  Business response

  11/21/2024

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. Our service technician has visited the customers home, and installed the parts to complete the repair. We have reached out to our customer to discuss compensation options to appease the customer for the inconveniences. 

  Customer response

  11/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  the repair technician did attempt to fix the issues. The feet were replaced, but the tears in the fabric are not satisfactory. There are visible staples sticking out of the fabric. We’re concerned one of our pets could be injured. We paid $9,000 for a sofa that looks terrible and is potentially dangerous. We can’t set up our living room how we intended because we have to have the damaged pieces face the wall. We want the pieces replaced. The compensation would not cover the cost to replace the pieces, which is what needs to happen. We understand this is a custom piece, but Morris Home has not held up their end by giving us what we paid for. We have been dealing with this for over 8 months. 

  
  Sincerely,
  
  ***** ****

  

  Business response

  12/14/2024

  Morris Home Furniture has reviewed the customer’s account and have addressed the issues within the complaint. We've spoken to our customer as of 12/3/2024 and the customer has agreed to a in shop repair after the holiday season.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have purchased 3 lounges from Morris. The first 2 were cheaper couches and both broke in the same place. We called for service and never got a call back from anyone. We purchased a 3rd couch which was $3,000 +. With in 1 week they had to replace the core of one of the seats. We have called to get the couch repaired again, the service company came out and lied to Morris about what they did. We then email the service manager with out displeasure. 3 months later and still no contact from Morris so we are very disappointed with their service/warranty. All I can say is buyer beware "The furniture is Low Quality Junk". You definitely lost a customer here after 3 failures of your non existent customer service after the purchase is made. UPDATE Received a response to this review saying how disappointed they were etc. Requested I contacted them. I contacted them a week ago from my email address. I have not heard anything from them. That just reinforces my point. Their customer service after a purchase is non existent. Conclusión, 3 couches purchased, 3 couches failed and repairs completed ZERO. This also shows the customer service they have after purchase. BUYER BEWARE.

  

  Business response

  09/28/2024

  Morris Home Furniture has reviewed the customer’s account and can confirm that both technicians that visited this customers home to inspect the Sofa has deemed this up to standards both times. We have contacted our customer as of today 9/28/2024 to determine if an additional service is needed. 

• Initial Complaint

  09/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Dear Sir/Madam, I am writing to express my disappointment regarding the recent delivery service provided by your company. As per the scheduled delivery, I was supposed to receive a nightstand and dining table on last Saturday between 11 a.m. and 2:30 p.m. However, the delivery time was changed to 2:30 p.m. to 6 p.m., and subsequently to 6 p.m. to 9 p.m., and unfortunately, nobody showed up within the revised time frame. This experience has been extremely dissatisfying as not only did it inconvenienced me, but I also had to take a day off from work to receive the delivery. As a valued customer, I believe that this level of service is unacceptable and does not reflect well on the reputation of your company. I trust that you will take the necessary steps to investigate this matter and ensure that such issues do not reoccur in the future. I earnestly request that you look into this matter at your earliest convenience and provide me with a suitable resolutio

  

  Business response

  09/28/2024

  Morris Home Furniture has reviewed the customer’s account and can confirm that all of the items have been delivered. We have contacted our customer as of today 9/28/2024 to offer a $200 promotional gift card due to the inconveniences. 

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a living room set which consisted of a couch, love seat and a recliner. We picked it up from the warehouse in Fairborn. When we got it home and opened the box to assemble it there was damage to the couch. The chair and love seat were rapped in plastic and there was damage to the back of the recliner. I called morris immediately and was told I had to contact customer care. I am now 3 months into trying to contact them. I sent them pictures of the damage. I also sent them pictures of the couch that 2 months into having it looks like it is 20 yrs old. The color has come off and the leather is not holding up to daily sitting. I was finally told today they can not do anything for us. That there is hair on them in the pictures and there is pet damage. My pet is not allowed on my furniture and there is no pet damage any where. This is a bs response and the are refusing to do anything to help with this issue.

  

  Business response

  09/14/2024

  Morris Home Furniture has reviewed the customer’s account and can confirm that we are not able to locate an account with the information provided. Is there an order number that the customer can provide?

  Customer response

  09/17/2024

  
  Complaint: ********
  
  I am rejecting this response because: my order number was ***********. The name on it is ***** ******
  
  Sincerely,
  
  ***** ******

  

  Business response

  09/28/2024

  Morris Home Furniture has reviewed the customer’s account and can confirm that these items were purchased off of the floor. Clearance, Clearance Outlet merchandise and floor sample items are sold at reduced prices and may include scratches, damages and other imperfections. There are no refunds, exchanges, re-selections or service provided on as-is, close out, floor model, final sale, and clearance merchandise.

  Customer response

  09/30/2024

  
  Complaint: ********
  
  I am rejecting this response because: only the bed and moveable frame were sold as is. My furniture was brand new and did not come off the floor.. We bought it brand new from the Memorial Day sale on the show room floor. Not from the back room returned items. If this is how you do business then it’s no wonder there are so many complaints. I have bought furniture from this store for years and have never had issues until I bought a brand new set. This set looks like it is 20 yrs old and it is only 4 months old. I have never done business with a company that will not warranty brand new furniture. We were told the new stuff was warranted and the bed and frame were not. 
  
  Sincerely,
  
  ***** ******

  

  Business response

  10/12/2024

  Morris Home Furniture has reviewed the customer’s account and can confirm that we've entered a return for a reselection on items for the same value or more as of today 10/12/2024. We will reach out to our customer to notify of the terms and policy regarding a reselection. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩