Reviews

Thomas and Galbraith are a wonderful company! They are always professional, friendly, timely, honest, price-competitive, and they do excellent work. I cant recommend them enough. The pro who was here today helped with extra savings, warranty info, and billing. *****!

Thank you so much for your kind and thoughtful review! Were thrilled to hear that youve had such positive experiences with Thomas and Galbraith. Its our goal to provide professional, friendly, and high-quality service at a competitive price, and were so glad to know that our team met your expectations. We also appreciate you recognizing the effort our technician put into helping with extra savings, warranty information, and billing.Your recommendation means the world to us, and we look forward to continuing to serve you for all your future needs!

Scheduled an air quality and plumbing evaluation a few days out from the call date. We got an email reminder the day prior confirming the afternoon appointment. The promised two hour window then came and went. No word from the dispatcher. We called them, and were finally informed that the service people were running late from a previous job. Nothing happened for the rest of the day. Did they call us to give us an update? No. Did they acknowledge that the appointment would not be made and attempt to reschedule? No. Did they make any attempt to apologize for their failure? No. They said absolutely nothing, and I assume they will not make any attempt to follow up with us unless we remind them of their error. They are like the plumbing version of Waiting for Godot.

We deeply regret the inconvenience caused by the missed appointment and the lack of communication surrounding it. Your feedback highlights several issues in how we handled your service request, and for that, we are truly sorry.

This time of year often presents unique challenges for our industry, especially during extreme weather, but that does not excuse the miscommunication and failure to keep you informed. We fell short of the high standards we set for ourselves and the service you deserve.

Your reference to Waiting for Godot wasnt lost on us, and it made us reflect on Estragons words: "Nothing happens. Nobody comes, nobody goes. Its awful." We certainly dont want our service to feel like that! Rest assured, we are committed to ensuring that something does happenand that it happens as promised.

We understand the frustration you must have felt when the two-hour window passed without an update, followed by no follow-up communication or acknowledgment from our team. This is not the level of professionalism or care we aim to provide, and we take full responsibility for our missteps.

Please accept our sincerest apologies for this experience. We value your time and trust and are taking steps to ensure this does not happen again. Our team is reviewing our processes to improve communication and better manage our scheduling and updates moving forward.

We hope to have the opportunity to make things right with you. Please let us know how we can assist in rescheduling your air quality and plumbing evaluation or addressing any other concerns you may have.

Thank you for bringing this to our attention and allowing us to improve.

I actually wrote that review too soon. When someone followed up from a text response I had sent about the missed appointment, we discovered that it was identified as a "repair" rather than an "air quality test". We then decided to reschedule for the next working day, eliminating the plumbing evaluation part of the original request which may have been causing confusion. The morning of the appointment, we were contacted someone at T&G informing us that our appointment had been cancelled because the technician had left the company a while ago and the scheduler had not been aware of it. We were dumbfounded. Why was this happening? Do people in the company not even know what is going on? A little while later, another T&G person left a voicemail stating that we had accidentally been scheduled for a "blower door check" (i.e. from the guy who left the company) rather than an air quality test, and that they could indeed still send someone out if we wanted. At that point we decided to give up and not make any attempt to contact T&G ever again. We could only conclude your company was doing this to us on purpose.

On time, personable, explained everything! Definitely will recommend! Thomas and Galbraith definitely deserves a 5 Star rating!

We truly appreciate your 5-star feedback! Its always a pleasure to hear from satisfied customers like you. We take great pride in our technicians and their dedication to delivering top-notch service that reflects our core values. We're thrilled to know you had such a positive experience. We're grateful for your continued trust in our service and are proud to be part of the ********************* If theres anything ********************************************* can assist you with, feel free to let us know

They are extremely professional, starting with the person answering the phone and extending to all I have come in contact with. They readily answer questions, and keep you informed of what they are doing , needed repairs and recommendations. Great experience!

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our team, from the initial phone call to the service itself. Clear communication and professionalism are top priorities for us, and we're so glad that came through during your experience. Your feedback means a lot, and we truly appreciate your trust in us. We look forward to continuing to serve you in the future!

Very happy with their professionalism, courtesy and knowledge. Very clear on all aspects of services and recommendations.

Thank you so much for your kind review! We're delighted to hear that you were happy with the professionalism, courtesy, and knowledge of our team. Clear communication is very important to us, and we're glad we could provide you with a thorough understanding of our services and recommendations. We truly appreciate your feedback and look forward to serving you again in the future!

The salesman and plumbers were very knowledgeable and did a great job at a very reasonable price when installing my new water heater. I was very pleased and recommend them highly!

**** you so much for your fantastic review! Were thrilled to hear that you were pleased with the service provided by our salesman and plumbers. Its great to know that we were able to deliver knowledgeable service at a reasonable price while installing your new water heater. Your recommendation means a lot to us, and we truly appreciate your trust in our team.Should you need any further assistance in the future, dont hesitate to reach out!

Prompt, courteous service, nice knowledgeable technicians. I have no complaints. Good job!

Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our service and technicians. Providing prompt, courteous, and knowledgeable service is our priority, and we're glad it made a difference for you. We appreciate your feedback and look forward to serving you again in the future!

On Monday 12/02/2024 I called the service number and explained out furnace was completely out of service. I was told that someone would be on site between 4 and 6 PM. Was very disappointed that I had not received an update the entire day. At 6:30 PM I called the service number and was told that my window was now between 7 and 10 PM. At 10PM no one showed up and there was not a call made to tell us that no one was coming that evening. The next morning I called and spoke with Heather. She was very helpful and because of her watchful eye, Ajay B******* showed up that afternoon, diagnosed the problem and ordered the needed control board. Our furnace was operational on Wednesday afternoon. Thank you Heather and Ajay for a job well done.

Thank you for sharing your experience with us. I truly apologize for the frustration and inconvenience caused by the delays and lack of communication on the night of your service appointment. It’s clear we fell short in keeping you informed, and I completely understand how disappointing this must have been for you. I’m glad to hear that Heather was able to assist you and that Ajay was able to quickly diagnose and resolve the issue the following day. We truly appreciate your patience, and I’ll be sure to share your kind words with both Heather and Ajay—they’ll be happy to know their efforts were appreciated. Thank you for bringing this to our attention, and please know we’re taking steps to improve communication during scheduling. We value your business and look forward to continuing to serve your heating and cooling needs.

We have had excellent service with Thomas & Galbraith since we started having them take care of our heating and cooling needs. I have recommended them to several people; and they have actually had furnaces installed with them and no issues or complaints. I heartily recommend them for heating and cooling needs.

Thank you so much for your wonderful review and for your continued trust in Thomas & Galbraith! We truly appreciate your kind words and are thrilled to hear that you've had such positive experiences with our heating and cooling services. Your recommendation means the world to us, and we're so grateful for the referrals you've made on our behalf. It’s always a pleasure to serve you, and we're here for all your future heating and cooling needs!