Reviews

Be very careful with this dealership! I did a trade in and decided to lease. The dealership owed me $19,000 on the exchange. It has now been 40 days and no check. No title memo. No license plate. Contacted the salesman numerous times and gave him a new address to ship everything to. Says he took care of it. I am now 5 days away from expired plates and currently out $19,000. General Manager is "checking in" to issue and will get back to me tomorrow afternoon.

Over the years I have been a consistent ** owner. Currently I own a **** Touareg and a 2017 Golf *** ******** and over the years have purchased several ** cars for myself and family. I have been loyal to this brand because the product met not only my driving requirements but more so because I really appreciated the customer service. The ** service was the best and I valued it highly.This is a complaint about the service that I recently received on the **** Touareg.I dropped off the car for the 110K service and at the same time informed them that I had a system suspension fault warning light appear that occurred regularly in the winter but now with the warmer weather no longer appears and also a problem with the hatch door not staying in the open position. This is a great vehicle that has low mileage and also a low market value but it runs well and worth maintaining until service fees becomes excessive. I was told that a diagnostic readout for the system fault would be about $150 which I declined since it appeared now not to be a problem. I was not informed about any charges for just looking at the hatch door and I left the car for service.After a couple of days I called enquiring about the work status and was informed that to fix the door would cost about $900 for parts and I had to wait a few days for parts to be delivered. I could not justify this cost and told them not to fix the door.I picked up the vehicle the next day, nobody walked me through the service that was performed and I paid the charges and left. When I got home and reviewed the charges I noticed that they charged me $144 for looking at the door. If I had known I would be charged this fee I would have declined.Puzzled I called the service and they mentioned it was a diagnostic charge (doors are not part of the diagnostic system). When pressed about this they mentioned it was for the mechanics effort for investigating. I informed them that this was unreasonable for no service was performed