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          Business Profile

          Dentist

          Pure Smiles - Findlay

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            05/30/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I visited the Pure Smiles Findlay on November 28, 2023, as a new patient for a regular cleaning I had scheduled. I was informed that I could enroll in the Healthy Smiles payment plan by paying $400, which would cover: 2 Healthy Mouth cleanings per year, 2 dental exams per year, all x-rays needed to complete the exam, one-time fluoride therapy application, 1 dental emergency exam, and 15% off all other services for the year. I have attached their flyer with these details. Since I was required to undergo an exam before receiving the cleaning, I chose to enroll in the payment plan because it covered both the exam and two cleanings per year, making it affordable for me as an international student. I was not informed of any conditions that would disqualify me from the plan before I entered the room to see the hygienist. However, after the exam, I was told I was not eligible for the plan because I needed a different type of cleaning not included in the plan. I was informed I would need to pay over $1,000 for this additional cleaning. At that point, I felt I couldn't afford this amount, so I ended the service. However, I was told I needed to pay $392.00 for the examination. I have attached the receipt for this payment. I am very frustrated because I did not receive any dental cleaning services, yet I was charged nearly $400 just for the checkup. This situation seems very unreasonable to me. Had I known that there was a possibility I would not qualify for the plan after the exam, I would not have agreed to the exam in the first place. I feel like I was lured into a scam, only to be told upon exam that I couldn't receive the services at that price because my teeth did not qualify for the plan's services. This cost is too expensive! I hope the BBB can facilitate a resolution for me: either I receive a full refund, or Pure Smiles enrolls me in the payment plan.

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          BBB Rating & Accreditation

          D+

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          Contact Information

          223 W Crawford St

          Findlay, OH 45840-3203

          (419) 664-3283

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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