Reviews

They would get about negative 10 stars if could do it. Over 3 years in and continues to be the WORST business I've ever had to deal with! First I bought a brand new car that had grinding brakes. Tried to call my sales person multiple times who would not return and call or email. Finally made an appointment and took the car in, sat for hours while they checked it (only to find out that a brand new car somehow needed all new brakes and roators...completely shady!) They're fused for give me a loaner on my brand new car that I had had for 3 days and I had to get the sales manager involved. They ended up giving me some free oil changes (big whoop) and everytime I have used one i sit at least 2 hours. Today the text who did the oil change asked if I was "ok" cause I was annoyed for such a long wait every single time and told me "he had been on lunch"....the rudest most unprofessional business i have ever encountered. Don't go there ever!!!!

We truly apologize for any frustration this customers service experience may have been. Regrettably, we are unable to meet their demands and have come to the conclusion they are welcome to have their services done at other facilities.

I am really irritated with Ricart ****************** and **** right now! I took my vehicle in for an oil change and a recall. Oil change was okay but the recall had to do with the sync system needing an update. Mind you that **** put this recall out there. Before taking my vehicle in my radio and the screen was working. After doing the recall now my radio and screen in my vehicle no longer work and they wanted me to pay for a diagnostic which I refused to pay since it was their error. After doing the diagnostic they come back saying the problem is the **** which has to do with the sync system and is wanting me to pay $1,334.51 again which I refuse to pay since whoever preformed the recall fried something in my sync system or the recall did something to it to where my radio and screen won't come back on. Now they act like they don't know a thing when I'm asked to bring my vehicle back in for probably a few days. Can't tell me when to bring it back or if they can give me a rental vehicle. I'm really ****** because I've called and messaged the person I've worked with and the manager of the service department. I was told they would have an answer for me about the case with **** by Tuesday or Wednesday this week. They were supposed to get back with me yesterday and never did and have ignored every form of communication (phone call and text) I've done today to the individuals I've been working with and here it is getting to the end of the week. I just want my vehicle fixed. I've bought several vehicles at Ricart but next time I will take my business to ***** if Ricart and **** doesn't make this right.**Update: manager finally calls back right before they close saying that **** isn't wanting to pay for the **** when the recall from **** is what messed it up but he wants to work on it some more by contacting **** again and wants me to give him until tomorrow. Let's see if I get a call without having to reach out again to them first.

The part has been ordered for the customers vehicle. Waiting for it to come in from the manufacturer.

**** sold me a used truck a month ago. Not even an hour after I drove it off the lot, the check engine light came on. I called immediately & was asked to bring it back in the next day. **** told me several times that he would give me a follow up call about what was going on, but actually ghosted me. After three weeks without a call, I contacted the service department. Whoever I spoke with told me that finding & repairing the issue wasn't a priority because they're not making money on it. Thanks a lot, that's a great way to do business. I still don't have my truck. Steer clear of this dealership.

We apologize for the timeframe it took to diagnose the electrical concern. When the customer first brought the vehicle back an hour after taking delivery for the check engine light we offered to take the vehicle back . The customer wanted the vehicle so we provided a loaner while working on the unit. We also had the manufacturer involved. The vehicle was completed on 9/25. We offered to deliver the vehicle, the customer choose to pick it up this Saturday. Again, we apologize for the delay.

When car shopping I expect the sales associates to educate me regarding a vehicles features and equipment. I'm an extremely uncomplicated car shopper. I usually come in well prepared including mentioning features I desire to have and features I can do without. I expect to be told accurate information! Especially when I asked not once but at least 20 times if said vehicle has ALL of the EXACT same safety features as the vehicle I'm turning in. I even called out the required features by specific name. I was told yes many times. As a consumer I can't possibly know all of the features on all of the new vehicles between each model and trim level. I expect the sales associates to know this information and to provide me with accurate answers. Furthermore the staff presented me with two extremely compelling choices: a ************ and a Sportage PHEV. They knew I loved both options so much that I was about to just flip a coin to decide between the two as the monthly payment was identical. They had every opportunity in the world to inform me that the Kona DOES have the features I wanted but the Sportage does NOT. My choice would have been made on ACCURATE details. Instead because I was given INACCURATE information I went with the Sportage. Now I'm stuck with a vehicle that doesn't have what I was told it would. Heartbroken and livid.

We are sorry to hear the feature you were expecting did not come with your new vehicle. It does have cruise just not smart cruise. Looking at the different makes and models that all have different features can get confusing. Again, we apologize for any frustration this may have caused you.

I honestly cannot believe how horrible i was treated here. I bought a used hyundai sonata and while i made the purchase i bought the extended warranty. I made all the oil changes and basic maintenance as i was supposed to and the car started to fail after about 88k miles. After that point the car was going through 4 qts of oil every 3k miles. My warranty covered the consumption test and the service dept told me it was fine. Well after driving around 2900 miles the car went through 4 qts of oil and when the light came on it was bone dry. I took the car in yet again and this time they wanted to do a combustion chamber cleaning that they said my warranty would not cover and the problem was my fault. At this time the car has 96,500 miles and my warranty expires at 100k miles. The motor is clearly failing and it seems like they are holding me off until the warranty expires. I told them i don't want the work and i want to pick up the car. I get to the department after work and am told the keys are locked in some box and i had to come back tomorrow. I had to yell at the guy to make someone come back to drop the key. I called 4 times, left one message and no one called back this entire time! I feel completely ripped off and get the sleazy car salesman vibe here. Between my wife and i we have purchased 4 vehicles here and i will absolutely never come back to buy a 5th. This honestly seems illegal and the service was absolutely horrendous. I am honestly thinking about legal action because i don't know what else to do.

Our Service Manager has reached out to the customer offering to see if the manufacturer will assist to finance the needed combustion cleaning to see if that will help with the burning oil they are experiencing. The customer purchased the vehicle used and not the original owner, however, it was purchased with 8,279 miles used. We have not seem the vehicle for service until recently so the customer will need to supply all maintenance records for submission to the manufacturer. We apologize for any frustration this may have caused them.

I bought my 2019 Hyundai accent at the used car lot at ricart and took my car back to trade in and told me that there's consumption in the motor. And I purchased a warranty for bumper to bumper and said my warranty will not cover the motor that Hyundai won't honor it. When the oil doesn't drain down through the engine it will end up blowing up and no help from ricart. To make a long story short ricart dosent care about the customer. I'm stuck paying a car payment for nothing.

We are sorry to hear your vehicle is having oil consumption concerns. I see the 2019 Accent was purchased in December of 2020 from our Ricart Used Cars. Are service records show January of 2022 was the last time it was here at Ricart The concern you have addressed is a manufacturer concern. Your warranty is with Hyundai. Hyundai makes the determination to cover warranty on your vehicle not the Dealer. I hope this information is helpful.

I purchased a used vehicle from Ricart Automotive for my granddaughter on Friday April 12, 2024 and the following Monday April 15, 2024 I began leaving several messages with the dealership regarding a malfunctioning of the radio using the touch screen Bluetooth feature. No one from the dealership ever returned my phone calls therefore we took the car back to dealership to explain our complaint about the car being sold to us with this malfunction and did not make us aware before the sale. I discovered that Ricart Automotive does not care anything about their customers but only cares about making a sale. They were deceitful by telling us there was a software update recall which after discovering the malfunction we thought this may fix the problem. They never told us upfront that there was a malfunctioning of the radio when the sale was made. Ricart has lost my trust in them as being an honest car dealership and I will not make another purchase from them. Also, the interior of the car was filthy dirty. They said they would clean it up before we left with the car, but this didn't happen. It is obvious they don't take pride in the merchandise they sale but only are interested in making a sale. In addition, I purchased a $3,495.00 service contract with them in which they would not honor to fix the issue. Very disappointed with Ricart. I thought they were trustworthy and a dealership you could feel confident you were purchasing a decent vehicle rather it is used or new. Maybe it has something to do with being a senior and a woman that they feel they can take advantage.

We apologize for any frustration this may have caused. The vehicle was sold AS IS with the purchase of Powertrain Service Contract. The radio software recall would need to be completed at a Toyota Service Center. We thank you for bringing this information to our attention.