Complaints

• Initial Complaint

  10/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a larimar ring from this business online I purchased a size 9 ring This was mid to end of Sept 2024 First off she sent me the wrong item - it was a pendant When I reached out asking where my ring was she asked that I pay for shipping to ship the pendant back to her and then she would send me my ring - that she made a mistake in shipping. I shipped back the ring and she refunded me the 5.00 for shipping Next I received a larimar ring but it was a size 8 not a size 9 that I ordered so it doesnt fit. I contacted her again and she refunded me 44.00 not the 49.00 that I paid for the ring and she told me to get the ring sized myself that she was done. So I have a ring I cant wear and I am out money as I paid 49.00 for the ring and 5.00 to ship the wrong item back to her. I would like a refund of the complete amount and I feel that she should send me the correct ring SIZE 9 if she even ever had a size 9 ring to begin with

  Customer response

  11/21/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Christina's Creations regarding complaint ID ********.
  
  Regards,
  
  ****** ********

  Business response

  12/02/2024

  The customers name is ****** ******** number ********. I will attach the proof here that it was refunded and she kept the ring also.

  Customer response

  12/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  As I have stated previously  the seller - Christine -  sold me a ring  specifically size 9 that I requested
  I paid her promptly and she mailed me someone elses jewelry  
  Which I had to return to her - which I paid for - 5.00 to return 
  
  When she mailed me the correct item - the ring
  It is the wrong size - size 8 and I cannot wear it
  Her response to me was to get it sized on my own
  Keep the ring - I am tired of dealing with you and the whole mess.
  
  She refunded me some of the money for the ring
  Not the total amount  because she subtracted the 5.00  that I paid to ship back the item that she in correctly mailed out to me the first time
  
  I would like the total amount refunded  - the 5.00  that she did not return for shipping
  Or I would like the correct size ring
  Size 9
  When I receive that 
  I can return the size 8 ring that she told me she did not want back
  
  Thank you
  ****** ********
  

  Business response

  12/05/2024

  I already responded to ****** there is no money to refund her. I provided proof from my bank showing a complete refund. You can not refund more than the purchase price this is why ****** didn’t get a refund from the bank and has made this petty complaint. I told her she could also keep the ring and if it’s really the wrong size which I’m taking her word for that it was marked size 9:she could have a jeweler size it. There is nothing left I can do for ****** I have done all I can she’s being unreasonable and petty. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩