Complaints

• Initial Complaint

  11/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2014 Acura MDX on March 18, 2024 from Platinum Motors. At the time of the purchase, I agreed to pay the full price of the vehicle plus an additional $895 for a ceramic exterior and interior detail package. As part of the final agreement, Platinum agreed to perform paint repair in two areas of the vehicle, the rear driver side door and the area below the tailgate. It was explained to me at that time it would require a few days for the paint work and the ceramic package. The vehicle was then delivered to me (in *******) on March 21, 2024. At that time I noticed that the tailgate area had been re-painted but the rear door had not. Also the passenger side outside mirror had been damaged since I saw the vehicle on Monday. I called the salesman who I had dealt with (**** ****) and he told me to get an estimate from a local auto body repair shop. I did that and sent it to ****. He indicated that the door paint work estimate looked correct but he thought the price of the mirror seemedhigh. He said he would check the mirror cost in his area. He later gave the go ahead to get the work done by my local shop. Platinum eventually (it took a few months) paid the shop for the mirror portion of the repair, but have yet to reimburse me for the $628 that I paid for the door to be re-painted. I have all of the numerous texts between **** **** and myself in which he had several times told me that they were about to make the payment or a few times he told me he thought the payment had been made. Finally on August 9 I called the sales manager **** ******* and explained the situation to him. He thought it had been taken care of. I told him it had not. He asked what could he do to make me the happy customer that I was when I left the dealership. I stated simply to reimburse me. Nothing happened. I waited and called him back on October 15, once again he thought it been taken care of by them. Another month nothing. I am now going through the BBB basically as a last resort.

  Customer response

  11/20/2024

  I have included the vehicle bill of sale, the ceramic package receipt and 3 pages of texts between the salesman **** **** and myself.

  

  Business response

  01/03/2025

  From: ********* ****** <**********************************************************************>
  Date: Fri, Jan 3, 2025 at 1:38 PM
  Subject: Complaint# ******** ******* *******
  To: ******************************************************** <********************************************************>
  
  
  To whom it may concern:
  
  Firstly, I would like to apologize for the long delay in this getting handled. We had another person who was handling incoming issues such as these, however she is no longer with the company, and this was thrown in my lap last minute.
  
  Secondly, I have personally reached out to Mr. ******* in regard to this complaint when I finally received it. I made contact with Mr. ******* on December 23, 2024 in regard to this complaint and spoke with him as I was actually one of the two employees who delivered his vehicle to him when he purchased it. During our conversation, I had apologized to him for all of this inconvenience and told him that I would personally handle this matter by getting him a cashier check in the amount of $628 and overnighting this to him. I have attached both the cashiers check stub, as well as our conversation from when I sent him the tracking information and him confirming that he received it as well. I believe everything has been handled on our part in order to resolve this issue we had with Mr. ******** Again, I have attached the cashier check stub as well as the conversation with Mr. ******* in this email. 
  
  If there is anything else that you may need, please feel free to reach out to me directly as I will be the one handling this matter.
  
  Thank you for your time.
  
  ********* ******
  
  Platinum Motors LLC
  ***************
  ***************
  
  ********* ******
  General Manager
  Office: ************ | Fax: ************ | Cell: ************ |Email: **********************************************************************
  

  
  

  Customer response

  01/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *******

• Initial Complaint

  08/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Platinum Motors llc knowingly sold ********* ****** a audi Q5 that burns oil I have to put a quart of oil once a week .I had the car about a week check oil light came on .I took the car to valvoline they add ed a quart a week later check oil light came back on I called ****** told her the problem she bring it in .I left it for about a week with no loner car .it took about two weeks after going back in fourth with something about her bother being sick I didn't understand that .but I called audi we got it in confirmed oil burning problem. ****** let me know that platinum Motors wasn't going to pay for any repairs I had the car for three weeks and two of which they had it .

  

  Business response

  08/24/2022

  To whom it may concern:
  
  We, Platinum Motors LLC, have sold a 2014 Audi Q5, VIN# WA1LFAFP5EA117090, to the buyer, ********* ****** on 11/16/2021. We had been notified by the buyer that the vehicle was having issues with a low oil light and that the vehicle was going to be dropped off at MAG Audi. The vehicle was dropped off at MAG Audi on 11/30/2021. The vehicle was originally tested for an oil consumption test, and was in the amount of $193.25. The vehicle was then taken there a second time, where a second oil consumption test was ran, in the amount of $193.25, as well as a follow up test for a Boroscope test, which was in the amount of $567.00. All three of these bills were paid by us, Platinum Motors, and was not charged to the customer, *********. Before the vehicle was put up for sale, we had the vehicle serviced at Integrity Auto Service, which was done on 10/07/2021, in the amount of $1,240.94. No issues were found at the time with any kind of oil consumption. 

  All of our vehicles are sold as-is, and we have signatures from the customer that she signed both as-is forms. With the vehicle being sold as-is, the customer agrees to buy the vehicle in the condition that it is in, and holds us, Platinum Motors LLC, not liable for any issues that would arise with the vehicle after the sale of the vehicle. 

  If you have any questions or concerns, please feel free to reach out to our attorney, ***** *****. His contact info is as follows: Irving B ***** & Associate Inc / 923 E Broad St #100, Columbus, OH 43205 / (614) 258-9300

  Thank you.

  Customer response

  09/06/2022

  Hello, your call the answer to the response from Platinum motors . I took the car back and forth to the Audi service center. Oil consumption test is a series of three . The diagnostic test came back positive for over oil consumption .The Audi dealer let Platinum motors know the cost of the repairs for the engine oil consumption problem not the testing .Platinum paid for testing only .****** at platinum let myself and the Audi dealer know that they would not cover the cost of the repairs . It had been less than a month from the date of purchase. I will have the Audi dealer forward the testing results. The dealer service center assured me that Platumin knew the car had an engine oil consumption problem at the date of purchase. I ask for my money back or a different car. Platinum motors said they would not do either. I had only had the Audi for five days before the oil light came on and the vehicle was returned to Platinum motors. ****** said someone from the health location would come pick it up and run some test to see why the oil light kept coming on .A week later the Platinum motors Heath service center said they put new spark plugs on the Audi and that would fix the problem. When I got the Audi back the oil light came back on so I reached out to the Audi dealer and made the appointment to have it looked at ****** agree to have them run some test .I have all the emails and texts massage from ****** and the Audi dealer I will forward everything .Thank you very much for your time. If you any question please feel free to call or email.
  
  Sincerely ********* ******

  

  Business response

  09/19/2022

  Hello,

  In response to the complaint, we have addressed that we, Platinum Motors, had paid for the tests that were performed by the Audi dealership. We had also paid for the services that were requested to be done at Integrity Auto Service, which none of these charges were billed to the customer, *********. For the Audi service center to assure ********* that we were aware of the issues of this vehicle when it was listed for sale are false. We have all of our vehicles serviced at Integrity Auto Service, and this oil consumption issue was not anything that was listed to us, so we were not aware of any oil issues with this vehicle.

  As we had mentioned before as well, all of our vehicles are sold as-is. We have all of these forms that were signed by the customer stating that they are aware that the vehicle is sold as-is by Platinum Motors LLC, and are not held liable for any issues that may arise while in the possession of the buyer. On our As-Is - Sold Without Warranty form, it states that "This vehicle is sold without any warranty. The buyer will bear the entire expense of repairing or correcting any defects that presently exist and/or may occur in the vehicle unless the salesperson promises in writing to correct such defects." As mentioned, we have the signature from the customer that they read this form and agreed to what is written within it.

  Thank you.

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