Complaints

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Everdry Waterproofing of Columbus came and did my mother in laws basement/crawl space on July 25, 2024. They did a horrible job. They left extension chords running from crawl space on the stairs to an outlet in the basement that a 60+ yr old lady can trip over when going down to do her laundry. Sold a sump pump for a place that doesnt even get wet!! Not to mention to our surprise their employees had ransacked through our ENTIRE basement and stole a bunch of DeWalt tools (over at least $1000 in tools) along with other miscellaneous items. Items that cant be replaced due to them being passed down in the family. Not only that they didnt do the job correctly. They were to bury some pipes outside (see photos) and they failed to do so correctly. The pipes they were to bury under ground wasnt even anything that needed to be done. We contacted them made a report of everything missing. They were supposed to come fix the horrible job that had been done and replace the missing items but go figure its 3 weeks now and nothing has been done! So they will be hearing from our lawyer now. The tip of the iceberg is they sold us all of this stuff when they were supposed to be here looking at foundation issues which they failed to fix and covered with plastic! See photos! Doing half a** jobs, never coming back to fix the problems they created after promising customers theyd be back.

  Business response

  10/08/2024

  We are truly sorry for your experience with our company. Our ***************** Specialist will be reaching out shortly to set up a time to come view the work and to meet with you to discuss how to rectify this situation. We look forward to working with you! 

  Customer response

  10/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ****

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had a terrible experience with EverDry, including them having to come back out to my house more than 3 times to repair their work. This has included redigging around my house 2 times, moving the pop up they placed in my yard 2 times, rejackhammering into my basement floor, and visits to fix the pump when it was spraying water vertically all over my laundry room. I was promised 5 years free on their service/warranty plan. I called them after receiving an invoice in the mail and the woman on the phone assured me it was a mistake I got the invoice and that she saw on my file the 5 years free. I was assured that I wouldn’t get a call in a few weeks saying my plan expired. Well today was the day I got that call! ***** from EverDry told me they got a new system and she didn’t have the old information in the new system, so she didn’t know I had 5 years free. Before I could ask her to confirm she had noted in the new system my 5 years free, she rudely hung up on me. I would like EverDry to get their records cleaned up and accurate so I don’t have to be confused on what information they have for my account. I’d also like them to review their customer service procedures and consider retraining problem employees on phone etiquette. The service was not worth 16,800.

  Business response

  10/08/2024

  We are truly sorry for your experience thus far with our company. Customer service is at the forefront of our business and we apologize if it has been anything but that. Our Production Manager will be reaching out to you shortly to discuss your experience. We look forward to speaking with you!

  Business response

  10/29/2024

  Yes our Production Manager reached out on October 17th 2024 at 12:14pm and left a voice message. 

  Business response

  10/29/2024

  The customer was called by our warranties department because they were attempting to collect her warranty payment not knowing that the customer was given 5 free years of her warranty fees. My call on 10/17/24 was to apologize to the customer and to see what we could do for her and to assure the customer that she does not owe her warranty payment. 

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had everdry waterproofing do my basement and they said there would be no more getting wet, no more mold and that they even had holes in my hot and cold water hose to my washer and I had to go buy another set of hoses. I called them and told them and they asked me to email them pictures of the damage and I did on May 31st of this year and they was supposed to send someone out to check it and I got a txt asking if any other dates that would work for me I told him that I cant do noon because I had a appointment at that time and I asked about another date and they never responded back and I got an email asking when they can do it and I still got no response back yet I had them do my basement on the 30th of April my basement still gets wet I had to throw away 4 baby items that got MOLD on them and they said it wouldnt get mold down there anymore after getting the air purifier I have photos of all of this and it feels like they arent willing to fix this problem. It feels like they just keep making excuses to not look at it.

  Business response

  09/09/2024

  We are very sorry about your experience with our company thus far. Our Production Manager reached out this morning regarding setting up a time to meet and to review any and all concerns at your property. We look forward to rectifying this situation any way we can! Thank you!

  Customer response

  09/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22239197
  
  I am rejecting this response because: I have given them multiple opportunities to fix the situation and to reach out to me and they havent. When I would reach out they would not respond back to me. They would ghost me for a long time. I dont think if they come out it would be resolved because this should have never happened. They said I would get no more mold and more living space. Instead I stored my babies items down there and in no time they were ruined and covered in mold in under 2 weeks. The basement is in worse condition now then what it was before. I dont trust that they will fulfill what they promise.
  
  Regards,
  
  ***********************

  Business response

  10/08/2024

  We are truly sorry for your experience thus far. The office will be reaching out you shortly to set up a meeting with our ***************** Specialist. We look forward to working with you to get all issues resolved in a timely manner. 

  Customer response

  10/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *****

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Signed a contract on April 9, 2024 for basement waterproofing that was to be completed within 45 days. August 30th and the work remains incomplete. Was told I needed 2 steel beams due to a crack in the wall, but when crew arrived had to sign another bill for more money because I should have been told I needed 9 beams. Another crew shows up 3 weeks later and didn't have the beams. No contact from the company for 3 more weeks. 5 times I was given a date for installation and the crew didn't show up & when I call to ask I'm told "you weren't on the schedule for today " I was given a new date and this scenario was repeated over and over. Finally get a crew to show up with the beams and was told "we can't install the beams because of the placement of your drain pipes " even though they were the ones that had marked on the basement wall where the beams were going to be installed. I was now told I had to get stablwall. Supervisor called and apologized, says he will come put in stablwall himself. I asked for information on what stablwall is and how to care for it because this was not part of the original contract but I haven't received anything yet. I asked for a call the day prior to make sure I was on the schedule before I took off work- I didn't get one. He didn't show up and no contact from the company that he wasn't coming. 8/30 I got a knock on the door, and when I showed the worker where the work was going to be done he has to leave because he doesn't have the right tools to finish the job. When I asked for an invoice on how much that is going to cost, nobody has that information for me. It's been months and many missed work shifts and many thousands of dollars and still my basement is high risk for more water getting in. Window wells were just leaned against the house, not installed properly. I've already paid for work that hasn't been done.

  Business response

  09/09/2024

  We are terribly sorry for the experience you have had with us thus far. Our production manager will be in contact with you today to set up a meeting to go over all of your concerns. We assure you that your satisfaction is our priority and we look forward to working with you to make your experience with our company great from here on out! Thank you!

  Customer response

  09/11/2024

  I am rejecting this response because: 
  1- the work on my basement is still not completed.

  2- the information on stablwall and how to care for it after installation has not been provided. 

  3- the invoice/explanation of charges I have requested has not been provided

  4- I had to send 2 emails leave 2 voicemails to get an appointment set up to discuss next steps and when we finally get an appointment- the supervisor is a no call no show.  When I contacted the office at my appointment time I was simply told "he is unavailable"

  Regards,
  
  ****** *********

  Business response

  10/29/2024

  Today (10/29/24) Our Production Manager reached out and left a voice message. Explaining that there is no price difference between Stablwall and Steel I Beams. Everdry will also send all information regarding Stablwall to the customer and will have a supervisor come pick up any equipment left on site. 

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I purchased a home in 2016. We shortly after hired a waterproofing company that was supposed to add beams and push walls as well as waterproof inside and out. It was a long lengthy procedure which ended up in building court and more. My wife opened a claim with you in the past regarding this. Recently we had to have them out again to repair the work they repaired 4 times before. We kicked the first crew off the sight for causing my wife a nervous break down and smoking weed on the job and the second crew the next day broke our property and abandoned the site without telling anyone among other things. Including stealing our sump pump we had installed and the one that was supposed to go in. Which is now taken by them. Its a mess We need help and have entire ****** drive based on this.

  Business response

  08/30/2024

  We are truly sorry about the experience thus far with our company. Our Production Manager will be reaching out to you to rectify this situation. Everdry remains ready and willing to complete all work left undone and any repairs necessary will be made. 

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Everdry Waterproofing of Columbus to do their interior/exterior water proofing service on my cellar over a year ago and they still have not completed the work. Initially it was because they said the gas lines had to be marked, which I was told I would have to have done. This, I learned, was not true. After that, I had difficulty securing a date; they were unavailable, or they scheduled a date I was not at home. In this time the weather had begun to turn and I reckoned it would have to wait until the spring. Earlier this year, I tried several times to get a response from Everdry to come and finish the work (The east and south exterior walls still had to be done. The interior lining also didn't look quite as it had been described, and I wanted them to inspect that, also.) It was only after saying that if no one contacted me I would have to 'put things on a more official level' that I could get a response. However, setting a date was difficult because, again, Everdry would schedule for a day I was not at home, or leave a message, usually the evening before, that they were coming the next morning! We finally set a day in April of this year and only part of the work was done to the eastern side. Before the workmen left, they wanted me to sign-off on the work, but I refused siting how long it took after the last time (Last time I signed what they called a Follow-up page for the work that couldn't complete at that time and would have to come back to complete.) I also thought I smelt marijuana from their truck. Again, there was the game of 'telephone-tag' and 'the gas lines have to be marked', and waiting for a response. I believe my last contact with them was in that month, the gas lines have long since been re-marked (now faded), and I have still not heard from Everdry!

  Business response

  08/27/2024

  We are so very sorry for your experience thus far with our company. Our Production Manager **** did reach out this morning and left a voicemail to set up a time to meet and review any and all issues at your home and to set up and warranty work to rectify said issues. Thank you!

  Customer response

  10/22/2024

  10.22.2024, BBB received a phone call from consumer. He stated that since he filed his complaint with BBB nothing has changed, the business has not come to his home to address outstanding issues.

  Business response

  10/29/2024

  Today (10/29/24) our Production Manager called again to try to set up a time to meet with the customer and left a voice message. Everdry remains ready and willing to fix any outstanding issues. 

  Business response

  11/26/2024

  On 11/20/24 Everdry Waterproofing completed the services needed. Per the consumers request Everdry cove sealed the patio with concrete and removed all the smaller chunks after cutting his sidewalk. The consumer requested that we leave the larger chunks because he would like to keep them. 

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am filing this complaint against EverDry Waterproofing of Columbus, because they have not completed the project to my satisfaction.The falsehoods started with the salesman's pitch. They would use their "exclusive" JacVac Dust Suppression System when they removed the concrete around the inside of the basement walls. The work commenced on June 10th, and the ******* had no idea what that system was. Therefore, my basement, ceiling, walls, cabinets, shelving and everything stored on them is covered with concrete dust. I did clean an area so we could use our washer and dryer, but the rest of the basement is unusable until it is cleaned.The Production Manager finally came on June 27th to observe all the problems. A list was made and promises made to repair/fix the problem areas and to complete the whole job to my *************** work was completed in July, but that's another whole story!!I was sent a text from them on July 31st, stating that a crew would be here on August 1st, between 11 AM and 1 PM. They finally showed up at 3:18 PM. They worked on 2 items from the list, completing 1 of them. the crew left at 4:55 PM for a total work time of 1 hour and 37 minutes. I went to the basement after they left and found that some of that work time was used to drink a beer and a diet soda, taken from our refrigerator in the basement!I would not recommend EverDry of Columbus to anyone. Once they get their money ($20,000), customer service is non-existent and you are left with a mess! The management personnel are never available and do not return ************** action is my next step!

  Business response

  08/30/2024

  We are truly sorry for your experience with us thus far. Our Production Manager will be reaching out shortly to follow up with the work done at your home to rectify this situation. Everdry did outsource a company to clean the property and remain ready and willing to perform any services that may need done at your home. Thank you very much for your feedback

  Customer response

  09/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22167350
  
  I am rejecting this response because: On Aug.21st, the Production Manager set an appointment, for Sept. 5th, to rectify the problems discussed. No one showed by 10:30 AM, so I called to see what was going on. The Manager admitted that he "dropped the ball" on scheduling the appointment. He would pull a crew together and get them here on the 6th. The crew ******* called at 8:40 AM and said that they were sent to the wrong address (35 miles from my home), so they would be another hour!! They did add river rock to the landscaping, but put it over the dirt/rock mix, without using landscape fabric. No window well covers were brought or landscape edging straightened. They left for another job after 2 hours. The ******* told me that he would get pictures and a list of work, yet to be done, to the Production Manager, and that he would be getting in touch, to set up another scheduled appointment, to complete the job. As of now, I haven't heard anything!!!!
  
  Regards,
  
  ******* ***********

  Customer response

  10/14/2024

  Everdry of Columbus finally sent a cleaning company to my home on Sept. 6th. They returned on the 19th, to complete the cleaning. Wasn't as clean as before Everdry started the job, but I can live with it. Finally received a text from Everdry on Oct. 8th, to contact them. Called and left message. Called again on the 9th and got to speak with the Production Manager. Went over AGAIN, the remaining items on the "to do list," and he stated that he would write up a new work sheet and get it scheduled ASAP! Haven't heard anything since then!!

  Business response

  10/29/2024

  Today (10/29/24) ********************** reached out to the customer and offered the date of 11/7/24. The customer had a scheduling conflict that day and said he will reach back out with dates that work. Everdry remains ready and willing to complete any outstanding services. 

  Business response

  11/20/2024

  Everdry Waterproofing of Columbus has heard from the customer and we will be out to complete the work on Thursday 11/21/24. The service work that was agreed upon is replacing a sump pump, cleaning tar off of the brick, removing concrete from the sidewalk, installing an EZ Breathe Window Well as well as cleaning the glass block windows and bringing top soil to help with the regrading. 

  Customer response

  11/28/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22167350
  
  I am rejecting this response because: 

  The Crew did show up on 11/21/24. They replaced the sump pump and cleaned the tar from a window. I had already removed the concrete from sidewalks myself. They brought no window well covers, so made a trip to *****. They bought bubble type covers, which didn't fit properly, and broke the first one that they tried to install. The remaining ones were just laid against the brick walls and some rocks piled on the lips to hold in place.

  My request, all along, has been that they remove all the river rock landscaping, replace the soil and tamp down to grade as it was, straighten and level the edging, then cover with landscape fabric and reinstall the river rock. The ******* told me that that couldn't be done on that day. I told him they could wait until Spring, BUT, I needed a letter or email from the Production Manager stating what was left to be done at that time. He noted all of my requests, took my email address, again, and said I would be hearing from the Production Manager soon.  STILL WAITING!!!!

  Regards,

  
  ******* ***********

  Business response

  12/03/2024

  Today 12/3/24 Everdry sent the attached letter to the consumer via email. The letter states what work will be completed per the consumers request on company letterhead and signed by our Production Manager. Any other warranty work that may come up Everdry remains ready and willing to help! 

  Customer response

  12/03/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22167350
  
  I am rejecting this response because:

  
  The letter stating all the work to be done in the Spring, does not list furnishing and installing the correct window well covers!

  
  Regards,
  
  ******* ***********

  Business response

  12/04/2024

  Today i ( ****** *****) emailed with Mr. *********** and he requested that i add installing the correct window well covers to the letter. I added it to the letter and re signed and sent it over to him. Attached is the updated letter.

  Customer response

  12/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ***********

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 2022, EverDry installed a waterproofing system along the ******************* perimeter of our basement of our home. The crew broke several items while on the property without informing us of any of it. Since then, it has been an extremely stressful situation trying to communicate with EverDry, get them to pay for damages, & complete the initial job according to our original contract. We've been bribed & threatened throughout this process. In Nov. of 2023, we received a letter from the EverDry Production Manager, *******************, stating that we weren't communicating w/ their financial ****** which was untrue, & that they intended to take legal action against us. I responded stating several dates that we did communicate with them & the pending status of waiting for EverDry to come out & redo the job after an assessment by their supervisor, ****, on 10.2.23. **** came out to close the job & have us sign off to begin our loan process during that visit. Instead, he saw problems that we were still having & determined that the job was done incorrectly, the pending items didn't matter because they were going to redo everything. After this email was sent, I did not receive any other communication from EverDry until 2.21.24 when ************** sent an email stating that we had an outstanding balance. I responded immediately. On 2.22.2024 **** stated that they wished for us to sign a completion form in order to begin payments after the job was completed satisfactorily. We agreed to this as long as the payment plan remained in effect. ************** agreed. **** forward to May, before we even had the job scheduled, we received a billing notice from ***************** stating that our payment was due before EverDry had been back to our property to complete the job. Since June, **** has been ignoring any communication that I have attempted to resolve the issue. I want EverDry to stop this current loan, we'll then sign the letter of completion, and then have them start the payment process.

  Business response

  08/19/2024

  Today *********************** the Production Manager reached out. The consumer and ****** have scheduled a phone conference with all parties between 10am and 2:30pm tomorrow 8.20.24. We are looking forward to coming to a resolution!

  Customer response

  09/26/2024

  The manager reached out to us on August 20 but has since not continued on what we agreed upon. See screenshot of email I just sent below as well as screenshots of the text messages sent between Mr. ***** and myself. ***** ****** ###-###-####

  Customer response

  09/30/2024

  -------- Forwarded message ---------
  From: ***** ****** <*********************************>
  Date: Mon, Sep 16, 2024 at 12:48 PM
  Subject: complaint ID number ********
  To: <**********************************************************************************************>
  Cc: ***** ****** <*********************************>
  

  
  
  

  Update on the status of this complaint:

  The manager reached out to us on August 20 but has since not continued on what we agreed upon. See screenshot of email I just sent below as well as screenshots of the text messages sent between Mr. ***** and myself.

  

  
  

  

  

  

  
  

  
  

  ***** Taylor 
  ************

  Business response

  10/29/2024

  Today (10/29/24) Our Quality Assurance Manager reached out at 1:00pm and left a voice message to discuss remaining issues at customers property. We look forward to working with the customer resolve all issues. 

  Business response

  12/02/2024

  In regards to Ms ****** and the loan, there is nothing our company could do to stop a bank from receiving its payment for a loan that was taken out back in 22. The work has been completed multiple times so there is payment due for all those hours and a safe dry home and structural sound that she has been enjoying for free.  She is required to pay the bank due to us redoing the job and her signing it was complete to satisfaction which was submitted and approved by her and the bank. 
  
  in regards to left over work to be performed. All that is left is to grind down a few pieces of hardscape and thats the last outstanding service at this current time. We have been trying to accommodate said repair but she has not been responding to our calls or text. The one time she did answer she said no I need more heads up. I offered on multiple messages to come out any time and day from Monday-Saturday to accommodate. 

  Customer response

  12/03/2024

  
  
  Complaint: 22120600
  
  I am rejecting this response because: 
  As stated in the emails, **** contacted us on 10/29/24 requesting to visit the property the following day to inspect the damage to the stone on the half-wall. We granted him permission to visit while we were not at home on 10/30/24. He texted me on 10/30/24 to inquire about our thoughts regarding trying to sand/grind the stone down in an attempt to remove the engraving from their employee defacing our property. I told him that we were ok with it at that time but they would have to do the entire cap to make sure it looked right and if it didn't, then the entire stone cap would have to be replaced. He agreed. Nothing further was scheduled at this time. I inquired again about the pending loan status with **** via text message on 10/30/24 (I had already spoken to him about it during our phone conversation on 10/29/24 when he asked me to send him photos of the damage and to see about what else they could do to finish the job but had not heard back from him yet.) He responded that "yes he did say he called and told them not to start it". Confused, I replied, "The loan was already started it had to be stopped" He then replied, "I meant stop not start I'm sorry he did call and say to stop it" I replied, "oh ok. Thanks." This is the last that I have heard from ****.
  Monday, November 26, 2024 at 3:16 pm: I receive a text message from the EverDry number ************ from Faith. She was contacting me to see what day that week would work, Tuesday, the 27th (the very next day) or Wednesday, the 28th, (the day before Thanksgiving). I responded via text message, "No, I need more of a heads up to be available. We have to work." I received a reply from the same number on Tuesday, November 26, "What day would work for you?" I did not reply until 12/2/24 as my husband and I decided that it would be in our best interest to seek professional masonry advice before proceeding with any sanding/grinding work on the stone cap. 
  12/2/24 at 8:31 am: I receive a text from ************ with a message from ****** from EverDry Waterproofing" (I have not had any prior correspondence or knowledge of any ***** with EverDry prior to this text message.) He was inquiring about getting in touch with us regarding the "hardscape grinding" stating that he would be available all week and Saturday to provide the service. (Again, not taking into account my husband and my work schedule and the notification that is needed to be provided to our supervisors in order for us to call-off work for this matter.) I replied, " I'm sorry for the delay in responding, but I was consulting with a local ***** to determine the best route to handle this issue. I don't want to move forward haphazardly and ruin the stone anymore than the damage that has already been done. The ***** has taken a look at the site and said that it's going to be really hard to grind that our with as deep as it is and to keep the wall level and smooth. He recommends replacing the stone. He is working on getting me a quote and I can send that over to you guys to cover the costs." I did not receive a reply from this number. I also sent this same message to the text feed from Faith and I also emailed it to **** ***** as shown in the attachments.
  12/2/24: When taking measurements for the masonry professional, I noticed that the stone wall had been tampered with in addition to the damaged already reported to EverDry. There is clear evidence (as shown in the supplied photos in the attached emails) that an attempt was made to sand/grind down the engraved letters in the stone cap without our permission. It appears that a representative from EverDry trespassed on our property between the dates of 10/31/24 and 12/1/24 in an attempt to remedy the situation on their own terms. 
  
  I received a couple emails from **** and ***** which are included in the attachments regarding these issues stated above. I have replied to each email. (shown in attachments)
  The business' remarks to the BBB about how they are handling the situation with us are misleading and portray a false rhetoric. 
  
  Regards,
  
  ***** ******

  Customer response

  12/03/2024

  
  
  Complaint: 22120600
  
  I am rejecting this response because: 
  As stated in the emails, **** contacted us on 10/29/24 requesting to visit the property the following day to inspect the damage to the stone on the half-wall. We granted him permission to visit while we were not at home on 10/30/24. He texted me on 10/30/24 to inquire about our thoughts regarding trying to sand/grind the stone down in an attempt to remove the engraving from their employee defacing our property. I told him that we were ok with it at that time but they would have to do the entire cap to make sure it looked right and if it didn't, then the entire stone cap would have to be replaced. He agreed. Nothing further was scheduled at this time. I inquired again about the pending loan status with **** via text message on 10/30/24 (I had already spoken to him about it during our phone conversation on 10/29/24 when he asked me to send him photos of the damage and to see about what else they could do to finish the job but had not heard back from him yet.) He responded that "yes he did say he called and told them not to start it". Confused, I replied, "The loan was already started it had to be stopped" He then replied, "I meant stop not start I'm sorry he did call and say to stop it" I replied, "oh ok. Thanks." This is the last that I have heard from ****.
  Monday, November 26, 2024 at 3:16 pm: I receive a text message from the EverDry number ************ from Faith. She was contacting me to see what day that week would work, Tuesday, the 27th (the very next day) or Wednesday, the 28th, (the day before Thanksgiving). I responded via text message, "No, I need more of a heads up to be available. We have to work." I received a reply from the same number on Tuesday, November 26, "What day would work for you?" I did not reply until 12/2/24 as my husband and I decided that it would be in our best interest to seek professional masonry advice before proceeding with any sanding/grinding work on the stone cap. 
  12/2/24 at 8:31 am: I receive a text from ************ with a message from ****** from EverDry Waterproofing" (I have not had any prior correspondence or knowledge of any ***** with EverDry prior to this text message.) He was inquiring about getting in touch with us regarding the "hardscape grinding" stating that he would be available all week and Saturday to provide the service. (Again, not taking into account my husband and my work schedule and the notification that is needed to be provided to our supervisors in order for us to call-off work for this matter.) I replied, " I'm sorry for the delay in responding, but I was consulting with a local ***** to determine the best route to handle this issue. I don't want to move forward haphazardly and ruin the stone anymore than the damage that has already been done. The ***** has taken a look at the site and said that it's going to be really hard to grind that our with as deep as it is and to keep the wall level and smooth. He recommends replacing the stone. He is working on getting me a quote and I can send that over to you guys to cover the costs." I did not receive a reply from this number. I also sent this same message to the text feed from Faith and I also emailed it to **** ***** as shown in the attachments.
  12/2/24: When taking measurements for the masonry professional, I noticed that the stone wall had been tampered with in addition to the damaged already reported to EverDry. There is clear evidence (as shown in the supplied photos in the attached emails) that an attempt was made to sand/grind down the engraved letters in the stone cap without our permission. It appears that a representative from EverDry trespassed on our property between the dates of 10/31/24 and 12/1/24 in an attempt to remedy the situation on their own terms. 
  
  I received a couple emails from **** and ***** which are included in the attachments regarding these issues stated above. I have replied to each email. (shown in attachments)
  The business' remarks to the BBB about how they are handling the situation with us are misleading and portray a false rhetoric. 
  
  Regards,
  
  ***** ******

  I have additional screenshots, copies of emails, and photos but this source would not accept their size to include all supporting evidence with this response. 

  Customer response

  12/09/2024

  ---------- Forwarded message ---------
  From: ***** ****** <*********************************>
  Date: Wed, Dec 4, 2024 at 9:05 PM
  Subject: Re: BBB complaint 22120600
  To: ***** ***** <***********************************************************************************>
  
  
  Yes, mostly correct, except that we dont need to sign a new loan. EverDry initiated the loan prematurely and are stating that we signed an approval of completion after the job was ****** in July, this is incorrect. We did not sign anything at that time.
  
  ***** Taylor 
  ************

  Business response

  12/11/2024

  As discussed before the loan cannot be stopped because the funds for the work were over two years delinquent. The job has been re done twice. Repairing a consumers Credit Report is outside of Everdry Waterproofings scope of work. Neither of those issues are within the BBBs Dispute Resolution Services as well. All that Everdry is waiting for is how the consumer would like to proceed with repairing the stone cap. Everdry remains ready and willing to rectify any remaining issues that are in our scope of work.

  Customer response

  12/27/2024

  As previously stated and shown proof of conversations with EverDry's **** *****, the loan is not delinquent as we had not entered into a warranty period. It was agreed by both parties that the loan would not begin until the work was completed correctly as agreed and we would sign off on it when the job was completed in June 2024. We never signed anything in June 2024 and still haven't to this day. We were told that the loan would be stopped multiple times by EverDry, now ***** from EverDry, whom we have not dealt with before this fall, is saying that they can't do that for a reason that we were already told by ***************** (the company holding the loan) that it could. ***** has been caught in a lie about our property before and these actions seem to be consistent with the reputation of the company. All of this information has been communicated to EverDry management via email and voice messages by Mrs. ***************************************** has been unresponsive to any email or voice messages left by Mrs. ****** on office lines as well as their cell phones. 

  The loan needs to be stopped immediately and EverDry will have our approval to reinstate the loan once they have remedied the defacing of our property by one of their workers. 

  EverDry has since trespassed on our property and attempted to rectify the damages on their own terms without our approval.

  At this time, we are still waiting on a quote from a masonry contractor about replacing the damaged cap on our exterior patio wall. 

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Description: Constituent states he hired a waterproofing company November of 2022, that should have been a 4-day project, and states that they are performing shoddy work, and they are still not completed with services and the project has been on and off to be completed the correct way. He states he has reached out multiple times, and the company is still getting the run around about services. Constituent states he spent the amount of $21,972.00 for services.

  Business response

  05/31/2024

  EverDry Waterproofing has performed necessary repairs since the original installation was completed.  Further, in an effort to appease Mr. *******, our company has performed work outside the scope of the contract signed by Mr. ******* and paid nearly $4,200 to replace a water line that was “corroded.”  This was NOT the result of any action on the part of our company.  However, in an effort to resolve this matter, our Quality Assurance Manager and Production Manager will reach out to Mr. ******* to schedule an inspection and discuss possible resolution of this claim.

  Customer response

  05/31/2024

  5.31.2024, KG received call from ***** *******. He stated that he does not want EverDry Waterproofing back on his property. He stated that the business has not finished work on contract. ***** mentioned the business's way of wanted to do work in incorrect and the business has failed to correctly complete work as outlined in contract and in Feb 2024 walked off the job and he has not heard from them since. ***** said the foundation wall is currently exposed and he had to hire another company (who is at his property today) to correct the problem. ***** does not feel the work done to date by EverDry has any value and if matter moves forward to arbitration he wants amount paid to company to date which is $21,972.00 plus amount out of pocket for repairs currently being done by another contract. KG shared BBB Arbitration caps out of pocket expenses at $3,500.00 ***** said the repairs may be around $6,00.00 as 3rd party company still working on repairs. ***** will update BBB on status of complaint within the next 10 days.

  Customer response

  05/31/2024

  I am rejecting this response because: The statements in their response are false, the original installation according to the contract has never been completed and is still not complete to this day. The statement they made about going beyond the scope of the contract to fix a water line that was corroded and was no fault of their own is absolutely absurd, the line they fixed was my main sewer drain not a water line, the sewer line is schedule 40 pvc and everything I have read about schedule 40 pvc is that it is immune to corrosion and should last a minimum of 100 years. My house is only 25 years old and the hole that was in my sewer line was most likely created when they were using a pick axe in that area to break up the soil for digging. I am willing to let them contact me to discuss a resolution.
  
  Regards,
  
  ***** *******

  Customer response

  06/17/2024

  6.17.2024 KG received a phone call from ***** ******* stating the business has not contacted him as they said they would in their reply to BBB on 5/31/2024.

  Business response

  06/20/2024

  A company representative met with Mr. and Mrs. ******* earlier today.  An agreement was reached that EverDry will not return to the property to ever perform additional work and a financial settlement was reached.  The customers have been advised it will take several weeks to receive payment.  The *******s may present additional claimed damages in the future, and EverDry has agreed to review them for reasonableness and necessity but did not promise to pay them simply because they are presented.

  Customer response

  06/26/2024

  I am rejecting this response because: While I agree we have reached a settlement for the work that was left unfinished by Everdry, until payment has been received I do not consider this matter closed. In addition it was agreed that work from the original contract that is still not completed will be reviewed by Everdry upon receipt of estimates to complete the unfinished work. Once Everdry has reviewed the estimates and contact me with an agreed upon financial settlement and payment from that settlement has been received, then I will consider this matter closed.
  
  Regards,
  
  ***** *******

  Customer response

  07/26/2024

  7.25.2024 VM from consumer requesting return call

  Customer response

  07/29/2024

  7.29.2024. KG received a phone call from ***** *******. Complaint ID ********. He ********************* that *** **** is the last person he was working with and his last conversation with *** was in June.

  Ongoing problems:
  1. Work not completed.
  2. Out of pocket reimbursement for costs ***** ******* incurred.
  3. Lack of communication from business.
  

   

  Business response

  07/30/2024

  One of my assistants **** spoke with him last week. The project was completed and we do have a signed completion form from Mr. ******* stating that it was complete to his satisfaction. All work since then has been work through our master service warranty program and most of that work is work outside of what our company offers. As far as the reimbursement. Ill have to receive an invoice from Mr. ******* and will have to get it approved from my superior. We are trying and we remain willing to work with Mr. *******. Ill have to reach out to him today. Thank you.
  
    ****** *****
  
  ********** *******
  
  EverDry Waterproofing of Columbus
  
  ###-###-####

  Customer response

  08/01/2024

  8.1.2024, BBB received call from Consumer stating that the only interaction with EverDry Waterproofing of Columbus is that he called and left a message requesting a return call. 

  Business response

  08/01/2024

  ---------- Forwarded message ---------
  From: **** ***** <***************************************************************************************************>
  Date: Thu, Aug 1, 2024 at 2:48 PM
  Subject: Re: BBB complaint ******** and Mediation Please Reply
  To: ***** ***** <***********************************************************************************>, ********************* <*********************>
  
  
  I can make 8/12/24 1:30-3:30pm work!
  
  Sent from my **************** Galaxy smartphone
  Get Outlook for Android

  Customer response

  08/05/2024

  ***** *******
  8:43 AM (2 hours ago)
  to me
  
  I am available for Aug. 12th at 1:30. Will this be by phone or in person?
  
  
  Thank You
  

  Customer response

  08/08/2024

  
  *********************************** ******* Calendar) <******************************************>
  Attachments
  Wed, Aug 7, 11:01 AM (20 hours ago)
  to me
  
  Aug12Mon
  Virtual Mediation ***** ******* ******************** Calendar
  *********************************** has accepted this event.
  View updated information on ****** Calendar
   
  *********************************** has accepted this invitation.
   
  Join with ****** Meet
  Meeting link
  *******************************************
  Join by phone
  (**) ***************
  PIN: *********
  
  More phone numbers
  

  
  

  Business response

  08/12/2024

  **** *****
  Attachments
  Sat, Aug 10, 5:56 AM (2 days ago)
  to me
  
  Aug12Mon
  Accepted: Virtual Mediation ***** ****************** Calendar
  **** ***** has accepted this event.
  View updated information on ****** Calendar

  Customer response

  08/20/2024

  ---------- Forwarded message ---------
  From: ***** ******* <***********************************>
  Date: Mon, Aug 19, 2024 at 9:58 PM
  Subject: Mediation Agreement
  To: <***********************************************************************************>
  
  
  *****,
  
  Attached is the signed agreement, sorry for the late response as your email went to my spam folder and I did not catch it. Still should be within 5 business days so I hope this is not too late. Let me know if you have any problems.
  
  Thanks
  ***** *******

  Customer response

  09/13/2024

  ---------- Forwarded message ---------
  From: ***** ******* <***********************************>
  Date: Fri, Sep 13, 2024 at 9:34 AM
  Subject: Re: BBB mediation agreement
  To: <***********************************************************************************>
  
  
  *****,
  
  
  As I expected we have not received payment from that low life disreputable company called Everdry Waterproofing. I am of mind to rescind the mediation agreement and sue for all of my money back as I am in the process of trying to clean up the mess they left at my home and it is going to cost me a lot more money than I am getting back from them. This company does not honor their agreement with their customers, they don't even honor their agreement with you the BBB who gave them accreditation. It is a shame that people rely on the BBB accreditation to hire reputable companies, I will not make that mistake again. please let me know what if anything is going to be done about this.
  
  
  Thanks

  Customer response

  09/18/2024

  9.18.24 ***** ******* called BBB - he said he has not received the certified check within the 10 days as agreed to in the mediation settlement with Everdry Waterproofing.  

  Customer response

  09/30/2024

  9.30.2024, KG received call from ***** ******* stating that he has not received $8,000.00 per mediation agreement.

  Customer response

  10/08/2024

  10.8.2024, KG received a call from ***** *******, he has not received $8,000.00 payment from EverDry Waterproofing per the terms of the Mediated Agreement.

  Customer response

  11/25/2024

  
  Time: Thursday, November 21 2024 7:55 AM
  From: WIRELESS CALLER **************
  Duration: 11 seconds
  Voicemail box: 123
  Transcript:
  Hi *****, this is ***** *******, no I have not received a check from Everdry Waterproofing. Thank you.

  Business response

  11/25/2024

  Today our Production Manager reached out to the customer at ****** to see if the customer would be willing to accept the reimbursement VIA ACH transaction. Our Production Manager left a VM.

  Business response

  11/26/2024

  On 11/26/24 at 10:26am I discussed with the consumer about doing a same ACH Transaction to reimburse them. The consumer would prefer a check. Attached is the approved request. It will be sent as overnight so we can deliver the check to the consumer as soon as possible. 

  Business response

  12/02/2024

  Today 12/2/24 our Production Manager spoke with the consumer. We are scheduled to meet at 10:30am tomorrow (12/3/24) to deliver the reimbursement check. Check is in hand. 

  Business response

  12/03/2024

  The $8,000 reimbursement check was hand delivered today (12/3/24) at 9:23am. Mr. ******* signed off on his satisfaction. Attached is the print off of the signature of completion.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had Basement repair work done on 4/30 - 5/1. The job was quoted to me as a 4 day job. But, the crew ended up staying 2.5 hours late to complete early. I have since found out that they get a bonus for getting done in 3 days. During this overtime, that no one checked with me if it was ok, damage was done to my house and driveway. This is also when they addressed the "area of concern" that I had. The work here was obviously rushed and the plastic liner they put up is falling off my house! How is this going to keep my basement dry? Furthermore, there was damage done to my wall and the basement concrete work was not finished. Initially, they told me it would be 3 weeks for anyone to come out. After pressuring them a supervising foreman came out on Thursday and confirmed the damage, that a crew would come out Friday after noon, and that they would pay for the driveway to be powerwashed and resealed. Powerwashing was a requirement of *********, the company I contacted to do the work. He said I have to pay first and get reimbursed. He never gave me a point of contact or an email to be reimbursed. Why do I have to pay at all? No one came out Friday. I received a text at *** that they were 1.5 hours from finishing the other job. That was the end of the day so I said to have his boss call me. He never did. No one today has returned my calls. I did have a heated exchange with the sales rep but nothing has been confirmed. I have pictures and texts.

  Business response

  05/20/2024

  The repairs cited in Mr. *******’s complaint have been completed and the invoices incurred for power washing and resealing services for the driveway have been paid by our company with no out-of-pocket expense incurred by our customer.  It is unfortunate that the resulting damages occurred but we have acknowledged responsibility for them and have paid them in full.  We remain ready to provide any future repairs should the need arise pursuant to the applicable warranty.

  Customer response

  05/29/2024

  They have mostly taken care of the problems.  The remaining issues are covered by their warranty, which I hope to never use.  I never want to talk to them again and I still do not recommend them.  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** *******

  Customer response

  09/30/2024

  Sunday, September 29 2024 5:02 PM
  From: ComplaintDOWNING,***** **************
  Duration: 1 minute 1 second
  Voicemail box: 204
  Transcript:
  Hello, my name is *** *******, *************. I'm calling because I had contacted you guys in about ****** *** of this year with a complaint for ever dry waterproofing. They had done work at my house, they had done damage, I was having problems with them getting the damage fixed. We did get the damage fixed. Now flash forward a few months to where we finally get some rain, and now I have water leaking into my basement again. So I have a message outstanding with them that I'm calling you guys back because, you know, I've had nothing but problems with these guys. I don't know exactly how we need to progress with this, but there it is. You can call me back at ************. Thank you very much for all the assistance. Bye-bye.

  Business response

  10/08/2024

  We are truly sorry for the inconvenience. We did contact Mr. ******* shortly after he reached out and do have a service scheduled this Thursday the 10th of October to fix any and all issues. We look forward to working with you to rectify this situation!

  Customer response

  10/17/2024

  You received a new voicemail message
  Info New voicemail message
  Time: Thursday, October 17 2024 1:26 PM
  From: *******,***** **************
  Duration: 2 minutes 52 seconds
  Voicemail box: 123
  Transcript:
  Hey, *****, this is *** *******, returning your call about the complaint I made on EverDry waterproofing. Yes, they did, though they were not great about it, they did make it out here on the tent, and they did do some work. They are not done, they are supposed to come back out, because we found another problem when the guys were out here. So they're supposed to come back out yet again. This will be like the fifth or maybe sixth time I've lost count that they've had to come back out. They're gonna do more sealing to try to stop the water. We had the first rainstorm since it stopped raining when I had my leak back in April. And we had a rain here a couple of weeks ago and what happened? I had a leak. And then when I called them, they really couldn't care less that I had a problem. Oh, we'll get a guy out to you in a couple of weeks until I got mad at him, and then they got somebody out in a few days. And so we'll see where it goes from here. I guess I would say the work is getting done, but you know are we actually working to stop the water or or what you know I just don't feel you know every time somebody comes out here to examine the stuff it's a different guy or kid you know there's no consistency and I have no faith so you know it's still an outstanding problem until I get another rain and find out if they have actually mitigated the water you know With everything that happened, I spent almost $40 ,000 having to put new drywall, new paint, and new carpeting in my basement, and then it gets wet the very first time it rains. So I'm absolutely not happy with them. I'm not impressed with them. Nobody has followed up with me in any way, shape, or form. So they're still in my doghouse. If you want to contact me again, you know, I have my phone on me. I apologize for not being able to get to you guys before this. I'm in a busy season for me right now. But I'll do my best. And I do have my phone on me. I do have my ringer on. So if you call back, I will be able to pick up. All right, thank you very much. Thank you guys for what you do very, very much. and we'll be talking to you. Bye-bye.

  Business response

  10/29/2024

  Today (10/29/24) our Production Manager reached out and left a voice message to get clarification on what work is left undone. According to the notes from the ******* that was on site there was a possible above grade leak coming from a window and that we were to be told what the outcome was after inspecting. Everdry remains ready willing to preform any service work that may be needed. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩