Complaints

• Initial Complaint

  04/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Oct. 31, 2017 purchased light, order #******, w/5 yr warranty. Jun 4, 2019, light not working, ticket #*****, ********. Sending "REFURBISHED" light. Jun 9, 2019, they continue to request warranty paperwork (already did). Jun 10, 2019, click link to get REFURBISHED light. Jun 11, 2019, still unable to "CLICK" on link. Jun 16, 2019, I REQUEST NEW LIGHT, NOT REFURBISHED. Jun 17, 2019, I NEED TO SUBMIT ORDER FOR NEW LIGHT, NOT REFURBISHED. Jun 17, 2019, Bobcat ships light, order #******, REFURBISHED, rather than NEW AS REQUESTED. Aug 11, 2020, THEIR BLOODY REFURBISHED LIGHT NOT WORKING. Aug 11, 2020, I need to send order ID on warranty for them to help me. Aug 21, 2020, returned light to them. MY EXPENSE. Aug 28, 2020, they request I submit order for new light. SEPTEMBER 17, 2020, I REQUEST STATUS OF LIGHT. Sept 17, 2020, THEY NEED ORDER ID OF THE REPLACEMENT ORDER. Sept 18, 2020, I need to click on link & place new order. Sept 19, 2020 I SEND A NOT NICE BLOODY E-MAIL STATING TIRED OF THEIR BULL***** Sept 22, 2020, Order #****** placed @ 9:55 EST. Sept 24, 2020, another REFURBISHED light shipped. Oct 15, 2020, this light installed. Feb 21, 2022 LIGHT NOT WORKING!! GO FIGURE. Apr 19, 2022, REQUESTED FULL & COMPLETE REFUND. Apr 19, 2022, I HAVE BEEN REQUESTED TO RETURN LIGHT FOR REPAIR AT MY EXPENSE, AND THEY WILL RETURN TO ME AGAIN, AT MY EXPENSE. Apr 19, 2022, I again request full refund. I have 69 e-mail's documenting THAT FOR THIS APPROXIMATELY $90.00 LIGHT, I HAVE PAID FOR ELECTRICIAN TO INSTALL, REMOVE, SHIP FOR REPAIR, HOW MANY TIMES, INVESTED OVER $600.00 DEALING WITH BOBCAT COMPANY. IFFFFF, I EVER GET MY HANDS ON THEM, WELL............, YOU CAN FIGURE OUT WHAT MIGHT HAPPEN.

  Business response

  05/13/2022

  We spoke to our engineers and they believe the issue is due to faulty wiring on your circuit.  For example, if there is a pump, GFI or machine that cycles on and off, it could be causing the photo cell to short out.  Again, there are only three parts to the light...photocell, driver and LED chips.  On the last light you sent back, the photocell went bad.  

  To help resolve this, we provide free replaceable photocells that do not require an electrician to replace.  The old one is simply unplugged and the new one is unplugged.  We also offered to provide a brand new light. 

  Unfortunately, we cannot provide a refund like you requested.  However, we can provide the photocell or new light.  

  More importantly, we do not appreciate the threat of physical violence and harm to our team.  We feel the BBB should take this into consideration and end this complaint immediately.  It is not appropriate for the BBB to pass along and be a broker of physical threats with additional threats of lower BBB rating due to not responding to this complain. 

  Respectfully,

  Bobcat Lighting

  Customer response

  05/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** *******

  Friday, May 13, 2022

  Bobcat Lighting & Ohio BBB,

  It took BBB to get involved to resolve this issue, as Bobcat Lighting would not respond to my complaints.

   

  Bobcat Lighting states in paragraph #2 that I can accept a new photo cell OR A NEW LIGHT. I WILL ACCEPT THE NEW LIGHT.

  ANYTHING OTHER THAN NEW LIGHT WILL BE UNACCEPTABLE TO ME.

  Thank you for your assistance in this matter.

  **** D. *******

  **** ***** ***** ** ******* *** **** *****

  Customer response

  06/30/2022

  Via BBB Ticket:

  Ms. *** ******, Thank you for your phone call. This e-mail is to advise you that I have received, what I believe to be, a new light from Bobcat Lighting, and as such, consider my beef/complaint with them to be resolved. I am of the opinion, had BBB not gotten involved, I would still be dealing with them to send me a new light as a replacement for the light that did not work, yet was only installed October 5, 2022. I am sorry I had to involved Ohio BBB, but I am sure they would not have sent the new light without your involvement. That's the kind of company they are. This you & I can be sure of; I will NEVER do business with them again. Again, thank you very much for your assistance in resolving this matter. I consider the case closed at this time. Warmest regards, **** D. ******* **** ***** ***** ** ******* *** **** *****

  
  

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