Reviews

My wife ***** was checked into Arrow Passage for Alcoholism and an eating disorder. She was inpatient for 97 days. She then was IOP. My experience with Arrow Passage was horrible. Horrible communication with family. Billed for at least one day she was not there. *****'s counselor Heidi Z****** lied to me numerous times. I had only two counseling sessions in person with ***** and was interrupted three times in the second session by the director of operations Emmanual T***** and another counselor (to get a vacuum cleaner, to return it, and then another time). ***** stated that at the residential facility where they slept that an employee showed up drunk and there was a loud altercation between staff, and that employee was fired. An employee Tim Y**** (van driver) was flirting with my wife at the facility. Later after she got out of the facility, they stayed in contact with each other and met at AA meeting and they fooled around in church parking lots throughout the county. Very unprofessional. Y**** was a drug addict/alcoholic in recovery. He was fired by Arrow for his actions. I can go on and on with the unprofessionalism of ALL staff and owner Donte S****** of Arrow Passage. It took over two months to get an itemized bill after repeatedly requesting it. My main safety concern of Arrow Passage is them hiring such low-quality people that interact with clients that have mental issues, addiction issues, and more. I feel that the staff at Arrow Passage acted as predators to a very vulnerable and ill person seeking professional treatment. Since this incident ***** and I are divorced, and I have full custody of our three children with ***** having supervised visitation. I have complained to the owner Donte S****** numerous times, and it seems like he blames ***** in her ill state. ***** does have blame for what occurred, but not for their unprofessionalism and she was the one seeking help for numerous issues. Respectfully, ***** **