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Complaint Details
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Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** *****/JB Concrete hired to remove, replace, & expand concrete pool deck; install walkway- driveway to side garage.Completed May 24, 2024 1. *** ***** (JB) pointed out ***************** on large concrete sections, Dont be concerned about my ****************** they will fade. "They are not indentations on the concrete. Still present & not fading/more apparent.2. ** would be back to fix a small corner area of flawed concrete next to back of house. We pointed out section crumbling along a cut seam. ** would be back Friday to fix both areas. This will need to be fixed by hand. Patched; now crumbling & chipping away 3. ******* would return to remove concrete mound on side lawn left after cleaning concrete equipment. Crew came back to chisel/hammer concrete mound. Left thick concrete layer, ******************************* chunks preventing grass regrowth. Talked to ******, Administrative Assistant/*** *****/JB Concrete June, ******. Discussed remaining concrete, etc. on lawn. She stated, "the guys should have put visqueen on grass prior to cleaning concrete from equipment to avoid issue of concrete on lawn"-indicated it would be 'taken care of.' 2. Asked, when to expect ***************** to fade-they look much worse now. She had never heard of these hand/footprints & would ask JB & get back to us. 3. Could they remove a large raised chunk of concrete left at corner of concrete by house deck? Other issues as concrete cured: Splashes of concrete apparent across concrete deck. Concrete deck now cracking Concrete pitting badly Several areas of uneven concrete We have made several attempts (via phone ************************ to contact *** *****/JB Concrete since installation. With no response. Other issues during install:Splashed concrete on siding- back, front, & side house; lawn ****************** Cut Buckeye Cable, AT & T line, & electrical line to security camera Left cement chunks, gravel, stones & large ruts across yard Have several pics
Business response
10/11/2024
*****, we apologies for the length of time it has taken to get back with you on this matter. I will come up and make corrections on the section of pool deck in question with the footprints and do what we need to do in the yard for you. I am going to reach out to you for this through your cell phoneCustomer response
10/12/2024
Complaint: 22271953
I am rejecting this response because:although a response was received to correct the issue of foot and handprints, as well as issues of cement left on front lawn, there are other issues of concrete cracks, pitting , previous patching that crumbled, and uneven concrete that needs to be resolved.
Sincerely,
***** **********Business response
11/08/2024
We have already offered to come out and fix issues. Im not certain what more there would be for us to say, we replied to the complaint apologizing for the length of time it has taken us to come back out to fix issues and then stated we would like to come out and fix the issues still. She replied to our response as rejecting this response. What more can we do?
Customer response
11/12/2024
Complaint: 22271953
I am rejecting this response because:
The response was only related to Hand & footprints and cement patches on lawn. There are many issues that were noted in the original complaint and stated again in the response :I am rejecting this response because:
although a response was received to correct the issue of foot and handprints, as well as issues of cement left on front lawn, there are other issues of concrete cracks, pitting , previous patching that crumbled, and uneven concrete that needs to be resolved.
Sincerely,
***** **********Business response
11/22/2024
We would like to come out and fix the issues. We can put a stain on the concrete which will take care of the prints that are there. We can patch the imperfections, patches stand out but using the stain will reduce visibility of the patch. If there is splatters of concrete on siding we can do our best to remove that as well. If you still have chunks in your yard we will take those with us. In regards to the lines that were cut, we had discussed that with you when it happened, *****, and I did contact the companies to have them come and repair the lines. Effort was made on our part to correct that however I was told by those companies that I am not allowed to make that request that the home owner would have to do that. I relayed that to you and at that time you had understood and KNEW we had tried our best to remedy it for you. I do not see why it is being brought up as an UNRESOLVED issue since it is NOT an unresolved issue, it WAS discussed with you at the time of service and a conclusion of how to fix it was determined. As for the quality of the concrete(pitting), we do not make the concrete, we cannot guarantee what we do not make.Customer response
12/02/2024
Complaint: 22271953
I am rejecting this response because: its very concerning that you do not stand behind the quality of the concrete. That is expected when one hires a concrete professional . Patching imperfections that MAY help the discoloration is also not exceptable. The concrete is uneven, pitting, and cracking, in addition to hand and footprints (that you said would fade but did not.)The patching you did is crumbling and flaking. The patching should not have even been required on new concrete . The issues with all the wires being cut was taken care of by me; however, calling for marking the cables and utilities would have prevented these issues. The splashing of concrete on the house was also completed satisfactorily by me. The splashing on the concrete cannot be fixed by me. That should have been prevented by you. Perhaps you should come inspect your work and take care of the issues satisfactorily.
Sincerely,
***** *****
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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