Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

New Car Dealers

Rick Roush Honda

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

1 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Andrea Z

    1 star

    09/19/2024

    TAKING ADVANTAGE OF WOMEN! I was just there for my scheduled service and was quoted rear brakes. I didnt feel like my rear brakes were ready and the advisor kept pushing for rear brakes. He called me multiple times about it. I decided not to have them done and get a second opinion, based on the advice from my boyfriend who works for another car dealership. I was frustrated to learn that I dont actually need rear brakes for my car, and that I have quite awhile before they need replaced. The second opinion measured at 6mm on both rear brakes. I trust the service techs to be honest with me and felt I was being taken advantage of for being a woman. Right now I do not trust your team to take care of my vehicle.

    Rick Roush Honda Response

    09/20/2024

    Thank you for taking the time to review ********************** concerns. I am sorry that she is unhappy with our service departments recommendations. We take a lot of pride in earning each of our customer's satisfaction. We are currently ranked as one of the highest Honda dealerships in the nation. We also have an A+ rating with the BBB. It would be impossible to maintain that high of a rating if we took advantage of our customers. The technician that inspected ****** vehicle is ***********************. He is one of our best A Tecs. He has been employed with us for over 28 years. I understand that even the highest rated businesses and top rated technicians can drop the ball once in a while, however that is not what happened here. I understand that ***** received a second opinion, that upon inspection, claimed that her brakes were fine. I do not know if that person that performed the second inspection was a Honda Certified A tech or not but I do know that *********************** is one of the highest rated A technician's within American Honda. I agree totally with his recommendations. The brake pads were not fine. The brake pads when new have 10mm . Honda recommends replacing the brake pads at 3mm. On ****** vehicle the brake pads on the left rear were worn to 6mm but the brakes on the right rear were worn to 4mm. With only 1 mm away from replacing the pads, with uneven wear and pitted rotors I would think that if we sent her away, telling her everything was fine, it would have been not in her best interest. If there was one area that we could have been better at, it was within the explanation of what was being recommended. ***** then would have had all the information to make her own decision. I apologize for that. The explanation of what was being recommended was obviously not done effectively. I have owned this dealership for over  I have owned this dealership for over 30 years. I have never had anyone claim that we discriminated against them in any way, employees or customers. We are a family-owned business and I am directly involved in the day to day operations. I feel bad that ***** felt that we were trying to take advantage of her because of her gender. That is a horrible feeling that no one should ever have to experience. I assure that was not the case here. When ***** decides on replacing her brakes I would like to offer a fair discount for the lack of communication on our part to fully explain the repair recommendations. Please let me know if there is anything else that I can do. Thank you for your time and your involvement.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.