Reviews

Horrible experience!!! They messed up the install and tried to cover it up and not inform me of the mistakes. A 1 day carpet install turned into a 4 month nightmare. The worst customer service I have EVER experienced. Please dont use this carpet place!

We sincerely apologize for not meeting your expectations. Unfortunately, we encountered an issue where the carpet we received from the mill was short of the ordered amount. Our installer took it upon himself to try to address the situation in the field. When we learned of this, we worked diligently to make it right, only to find that the replacement carpet was also short. Which delayed the install timeline even further.We understand that we are not perfect, but we strive to resolve any issues when we fall short of our customers' expectations. In the end, we hope you can agree that we made every effort to rectify the situation.Again, we apologize for any inconvenience this has caused.

HORRIBLE experience with this company. As another reviewer said before, we would also give this company a negative 5 review. We picked out tile for our entrance area, kitchen, hallways, etc. with a start date well in advance, like 8 months prior. Several weeks prior to the start date, after a handful of unsuccessful attempted contacts, we were told they have to push our job out because of many other jobs, and later found out they lost some staff members. We responded back saying we had this start date scheduled way in advance since we would be traveling frequently. So, they scrambled to meet or get close to our start date and put several in experienced contractors off the streets onto our job. We had to scramble to put ourselves up in a pricey hotel down the street so we could oversee the job. It was a good thing, as management of the job was almost nil. We had to personally guide the workers through the process. After several boxes of tile arrived broken, we asked for a tent to be made so our beautiful home would not be affected with mounds of dust. We were verbally quoted for the effort - a pricey amount. After an initial day of set up, the demolition began. We noticed the tent structure was surrounded by very thin plastic that tore in many sections, fell down actually in many places, and mounds of tape was added to help secure all the tears. Unfortunately, DUST WAS EVERYWHERE !!!! We were horrified. We actually felt vandalized! We previously moved our belongings and priceless art works out of closets and into our great room. We nor they covered any of the articles ASSUMING were protected. BUT NO. So, they said they would have a crew clean for us. We oversee a few members off the streets swishing around our feather dusters and family members of one of the crew "lamely" dusting our belongings. This mickey mouse install went on for about a week and a half.... MUCH longer than we were promised initially. HORRIBLE company, HORRIBLE experience

We strive everyday to ensure we meet or beat our customers expectations and clearly we missed the mark. We would like to gain more of an understand of your experience. Please call our Customer Service Department at 330-721-1914.