Complaints

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Credit was pulled without consent. Please fix this. Thanks.

  Business response

  07/11/2024

  ***********************************,
  In response to your complaint to the BBB we have a credit application that was filled out and signed by you on June 20, 2024 as a co-signer for ***************************, per your request. The application authorizes Godard Auto Sales & Leasing to obtain your credit bureau and forward the information to the two financial institutions that we previously sent ******************** application to.
  Feel free to contact me if there are any further questions.
  Sincerely,
  *******************
  General Manager
  Godard Auto Sales & Leasing

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Beware! I go to the Godard Car Wash off of ***** ** and I noticed a while back on my bank statement that the self serve spray bay that states $2 for four minutes, is actually charging me $10. I went inside to say something and they acknowledged it and said that you must turn the knob to the off position otherwise it will charge you $10. she refunded my money. Fast forward to today(1-16-2023). I use the self serve spray bay and follow her directions after my 4 minutes were up. I then immediately check my bank statement to see it STILL charged me $10. I go inside and they refund my money. but also claim that I'm the only customer that complains about this making me feel like she thinks I'm lying. she then told me if I don't like it to go somewhere else. I leave and go ask two random people spraying off their cars if they are aware of the situation. Both were clueless and are probably also getting over charged.

  Business response

  02/12/2023

  [BBB transcription via email]

   

  Thank you for the opportunity to explain how our car wash works and what happens on our end.

     When a customer swipes their credit card at a self-serve bay, the credit card processor puts a $10.00 hold on the customer’s account. Every night when the system batches, the customer is only charged for what time they used. 

     Since Mr. *****’s complaint, we have installed signs explaining how the self-serve machines work and that there will be a $10.00 hold placed on a customer’s account at the time of use.

     On the two occasions Mr. ***** had an issue, he was refunded cash in the amount of $8.00 each time immediately at the dealership. His credit card would have batched that evening and should have only charged him $2.00 for the time he used at the wash both times. We do not have his information to follow up on the amounts he was charged. If Mr. ***** believes this was not the case, he is more than welcome to bring his statements into the dealership that shows the actual $10.00 charges. I would actually like to take that information to our credit card processors to have them fix the issue if that is the case. 

     Again thank you for the opportunity to respond to the complaint. I hope this provided a better understanding of the circumstances and that the issue has been resolved.

  
  

  Customer response

  02/13/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩