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          Business Profile

          Health Care Referral

          Healthcare Enrollment Center

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Health Care Referral.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            8/14/2024. Received a call from Shawn ******** from Health Enrollment Agency. He said he worked for the State of Ohio and he is signing me up for health insurance. He said if I did not cooperate I would be fined per hour for the time he is talking to me. He then started singing. Said he could not provide any information because of the hippa laws. I would be charged on my taxes. He threatened me with this.

          • Initial Complaint

            06/01/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            BBB unable to locate business
            They have called about 40 times in the past two days from different MS numbers despite my request for removal. They are trying to sign me up for health insurance despite me already having it.

          • Initial Complaint

            04/05/2024

            Complaint Type:
            Customer Service Issues
            Status:
            BBB unable to locate business
            They called me twice on the morning of 4/4/24, but did not leave a voicemail. It was a local number that matched my area code, and iPhone detected the caller name as "HEC". When I called back, a woman immediately started asking me if I had health insurance. When I asked her to remove me from their call list, she stated, "I am simply asking you a question, there is nothing wrong with asking you a question.". I asked again for her to remove me from the call list, and she refused. When I asked her the company she was calling from, she beat around the bush and wouldn't give me the company name. After several requests to tell me what company she was with, she finally told me that she was with the Healthcare Enrollment Center and then hung up on me. This company likes to harass people by calling several times a day. When you block them, they call from different phone numbers. DO NOT GIVE THEM ANY PERSONAL INFORMATION.

          • Initial Complaint

            06/02/2022

            Complaint Type:
            Customer Service Issues
            Status:
            BBB unable to locate business
            They call constantly, even though I have told them to stop calling me since may 23, 2022. If I block a number, they use another *** *** **** number. I have been spamming the ftc with filing complaints against these numbers for continuing to call 10+ times a day every day since the May date above. Something needs done and remove this company from allowing them to make any unsolicited calls from their VoIP network.

          • Initial Complaint

            05/20/2022

            Complaint Type:
            Customer Service Issues
            Status:
            BBB unable to locate business
            This company harrases you non stop. At 9:00 am I began receiving calls. By 9:20 I have received two texts and 6 calls. I keep telling them to stop, to remove my number, I ignore the calls, I block the numbers but they just keep coming and coming. They won't stop!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          Mentor, OH 44060

          (440) 209-3619

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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