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          Business Profile

          New Auto Parts

          OEM Part Source

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Auto Parts.

          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/07/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On June 12, 2022, I purchased 15” rim covers (Order #******) for 123.42$ from oem part source, upon arrival, I attempted to install the rim covers on my car and the rim covers didn’t fit securely on my car rims. I’ve reviewed oem part sources return policy that provided a refund for returns made in 30 days. I sent a return request on June 25, 2022 and have not received a response from oem part source, previous attempts communicating to oem part source via email have been met with a steadfast response until I have sent the return request

          • Initial Complaint

            06/19/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I would highly recommend avoiding doing business with OEM Part Source. Basically, my car parts were lost in shipping for two weeks because they use a low-grade shipping company. I contacted the shipping company personally and after a week missing the package is considered lost. I went ahead and purchased the parts from another seller because I needed them promptly. Eventually the items from OEM Part Source did arrive after 2 weeks missing…but I had already ordered the items from another seller at that point. OEM Part Source refuses to give me a free return label and told me I would be charged a 15% restocking fee. AVOID OEM Part Source as they are headache to deal with and come across as very shady. Save yourself a lot of time and energy by not shopping at OEM Part Source. Trust me.

            Business response

            06/21/2022

            Hello *****,

            We apologize that you feel you had a bad experience with our company.  We used ***** as our carrier, utilizing their ********* system which then drops to the customer's local Post Office for final delivery.  We realize that *****/USPS did not live up to expectations on this order and we have started to move orders away from the "*********" delivery option.

            In regards to the timeframe in which you received your order...

            -You ordered on 5/11,

            -We sent you email confirmation the SAME DAY just a few hours later,

            -In that email we explained that we expected to receive the parts to OUR warehouse within 10-14 BUSINESS DAYS, and then we would ship it out to you,

            -That would put arrival to our warehouse by June 1st with Memorial Day Holiday taken into account, at which point then you would've expected additional time for shipment after that,

            -You physically received your parts on June 1st.

            So regardless of ***** delaying their shipping times, you actually received your parts SOONER than expected.

            If you decide to return the parts to us, we will accommodate you by foregoing the 15% re-stocking fee.  We've notated your account as such.

            Thank You.

            Customer response

            06/21/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

            The order arrived after the 10-14 day window which would have been May 31st 2022. Additionally, I was told by the ***** an item was considered lost because it do not move from their shipping hub location within a 7 day period. Overall, the item was lost and did not track for 13 straight days until it arrived at my house. I needed the parts I ordered from them quickly so I ordered the identical items from a more reliable vendor. Why should I lose $25-30 on this transaction because they use an unreliable shipping company that told me the item was lost after 7 days? They make it seem like they are great sellers and are doing me a favor by waiving the 15% restocking fee. I want a fill refund for the money I spent initially ($83.87) plus a free shipping return label sent to my email (*****************). Thanks

            ***** ****

          • Initial Complaint

            05/27/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Parts were ordered on April 23, 2022 and a request to return the product was emailed to the business on May 7th. I received an email on May 18 requesting photos of the receipt, part number and manufacture label. Those photos were sent 4 different times as they responded with the same email after I sent them every time. I then received an email stating those were not the picture requested and they wanted photos of the parts from my vehicle I was trying to fix. I replied 2 different times as they have emailed me the same email requesting photos. I responded stating I have already ordered and received the correct parts and just need assistance to return the first parts that did not fit. I have called and left voice messages at least 4 times with no phone call response, only the same email response.

            Business response

            06/04/2022

            Hi *** - I show we did send return instructions on multiple occasions, and we have not received the parts back, and I do show the account marked for no-restocking fee. Regardless, at this point I've gone ahead and issued a full refund back to your card.  

            Thank you

          • Initial Complaint

            03/19/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            On December 31, 2020 I placed an order totaling $232.52 for Toyota differential and transfer gear oil. As of today, March 19, 2022, the order is still shown as "in progress". For the first six months I received replies to my inquiries asking the status of my order. I was told a shipment was coming in. I have yet to receive the order and they are no longer responding to my inquiries and demand for a refund.

            Business response

            03/29/2022

            Hi ******* - This order had showed as completed in our shipping system, which led to the confusion of not seeing it as a pending order.  Either way - I can provide a refund via Paypal or a check - just let us know which you prefer.  Thank you.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Contact Information

          7665 Mentor Ave #197

          Mentor, OH 44060

          (866) 636-5151

          Customer Complaints Summary

          10 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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