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Complaint Details
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Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Gsve deposit 2000 do not want work done tried to get refund precision corporation refused to refund deposit on July 31. No work done no approval fir work to be done
Business response
08/14/2024
Per our terms and conditions (attached screenshot from website)...
"due upon signing of this estimate as a non refundable deposit."
"You may cancel this transaction by mailing a written notice to Precision post marked no later than midnight of the third business day after the date this contract was signed. Any Cancellation after midnight of the third business day for any reason whatsoever shall constitute a breach of contract and the purchasing signers shall be liable for liquidated damages in the amount of Forty percent (40%) of the face value of this contract."The customer came into our office (video available upon request) to returned her signed estimate agreeing to the work and the terms and conditions on 8/1/2024 (attached). The customer also submitted her non-refundable deposit check on and dated 8/1/2024 (copy available upon request). The customer's place was held on our work schedule, work permits began, and materials put on order.
8/13/2024 she canceled her job forfeiting her non refundable deposit.
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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