Complaints

• Initial Complaint

  02/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Received a ***** originals horse blanket heavyweight and within the first week of using it, it developed sharp chunks in the liner and was poking my horse. I took a video and asked others opinion and they concurred the blanket wasn’t right. I emailed ***** Sales and they told me there was nothing they could do.

  I received the blanket as a gift for Christmas 2023 and was not provided with the reciept.

  Customer response

  02/08/2024

  I received the blanket as a gift for Christmas 2023 and was not provided with the reciept. My address is ***** ******* **** *********** ** *****.

  Business response

  02/09/2024

  We have checked our records and could not find any correspondences with this customer at Tack Wholesale. We also could not find any orders placed on ***************** with this customer's name. 

  Customer response

  02/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I attached the email of the response from ***** Originals. 
  
  Regards,
  
  ***** ************

  Business response

  02/16/2024

  Thank you for sending us a copy of your correspondence. ***** Originals is a manufacturing company and a separate company than us. We are just a online retail store. We did not receive any emails from you in regard to your order.

  Customer response

  02/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Understood. My mother in law purchased the blanket from Tack wholesale. I have a video showing the hard clumps but cannot attach it due to file constraints. My intent is to have the blanket replaced as it cannot be used in cold weather. Please let me know how we can get to a resolution.

  
  Regards,
  
  ***** ************

  Business response

  02/29/2024

  We sold ***** Originals winter blankets for over 10 years. We have never heard of any issue with hard clumps in the blanket. We can offer you a 50% refund if you want to keep the blanket you have. You can also send the blanket back to us for us to examine. If we see any issue with your blanket, we will ship out a replacement blanket to you. Please let us know if either of these options would be an acceptable resolution for you.

  Customer response

  03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear. 
  

  Thank you for the options. I would like to send it back so you can see the clumps that develop within the blanket. Please send me a shipping label and container for the heavyweight blanket.
  
  Regards,
  
  ***** ************

  Business response

  03/20/2024

  I have attached a return shipping label that you can use to send this blanket back to us. If you need a box to ship it back in, you can visit your local post office for assistance in acquiring shipping supplies. As a policy, we do not send packaging to customer to mail items to us. If you have any questions, please let me know.

  Business response

  05/09/2024

  We received the blanket you sent back to us. It was examined by three different people, but we could not see or replicate the issue you described about the filling. It did not seem defective to any way. The blanket was heavily used from what we can tell from the condition of the item. If you want this blanket returned to you, we can send you an invoice for shipping. 

  Customer response

  05/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The blanket was used for a total of three days and on the third day it developed the sharp chunks. I don’t appreciate your judgement that it was heavily used, that is a reflection of the quality of the blanket. In order for you to duplicate the chunks, it would have to be put in a cold freezer as that’s when they were developed. Was that done? If you will not attempt to duplicate the chunk development in a cold environment, I would like my money back and not the blanket. 
  

  
  Regards,
  
  ***** ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩