Complaints

• Initial Complaint

  09/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Delta Media requires in writing a 60 day notice to cancel your partnership and website service. They were notified on March 28, 2023 by myself, the owner. They still are charging our account and will not refund the last 3 months that they charged for a service they did not provide. The total owed is $159x3 months=$477. They contacted our office asking if we were ready to disconnect and was told the service had not been switched over, which they intentionally withheld information on our account for our new provider to be able to finalize our site. Which took several weeks. However, Delta was notified 60 days and continue to charge for a website they don't even have or service.

  Business response

  10/19/2023

  The contract clearly states that a written 60 day notice of cancelation must be submitted.  ***** ******* stated in March 2023 that she wanted the site deactivated in May 2023. When Noel contacted ***** in May 2023 she stated that they did not want to cancel because their new site was not up yet. ***** said she would let us know they want their site with us deactivated. Therefore we continued to process the billing and payment was received. 

  When ******* contacted our office in September she was demanding a full refund for June, July and August. When Noel let her know there was no contact after May to advise when to deactivate the account. Noel refunded the September invoice and payment. However the prior invoices were still owed and payment was received. ******* did not like that and said "If we can't get our refund for June-August. I'll have to file a complaint with the AG and BBB."

  We do not think ***** is still with the company and that is why ******* is trying to blame us.

   

  Customer response

  10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ***** has been with my company for almost 8 years and is still with my company.  You asked for 60 day notification.  And that’s what you were given. All three months is owed.  You provided no service during that time and held my company website hostage by not cooperating so that we could take care of the transfer in a timely manner   Period   No one to blame but yourself   You were given written notice  period   

  Regards,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩