Complaints

• Initial Complaint

  05/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ON MAY 25, A FRIEND AND I WENT TO THE ***** MILL *** IN ************. WE SAT AT OUR ****** NO WAITER CAME. WHEN AN EMPLOYEE WALKED BY, MY FRIEND ASKED IF A WAITER WOULD BE COMING. SHE SAID WHAT THEY HAD TO OFFER IN FOOD WAS *****, AND WE WOULD NEED TO GO TO THE *** TO GET IT. WE DID SO AND ORDERED. WE GOT 4 PIECES OF ***** AND WAS CHARGED $15.00. WHEN WE GOT BACK TO THE ****** WE COULD SEE IT WAS DRIED OUT. IN ADDITION, MY FRIEND HAD A DEAD FLY IN HER ***** ***.. SHE TOOK IT BACK TO THE GIRL AT THE ***, A BLACK GIRL ***** WITH A BLACK SLEEVELESS TOP AND STRANGE HAIR, WHO SAID SHE DIDN'T KNOW HOW IT GOT IN THE *** BECAUSE IT WASN'T THERE WHEN SHE PUT THE ***** IN (SO IT WAS PROBABLY ON THE ***** AND FELL IN THE ***) THE GIRL OFFERED NO REMEDY. I HAVE TO WONDER WHAT ELSE WAS WRONG THAT WE DID NOT OBSERVE. I WOULD LIKE MY MONEY BACK, AND THIS *** SHOULD GET AN INSPECTION FROM THE APPROPRIATE AUTHORITY. THANK YOU FOR LOOKING INTO THIS

  

  Business response

  05/29/2024

  Hello,

  The customer only brought attention to the fly in the customers box. The employee brought the concern to the manager & new slice was given to the customer at no charge.

  At the time of replacing the slice, the customer did not mention they were unhappy with the quality of the pizza. If the customer had expressed their disappointment with the quality of pizza, we would have gladly refunded them at that time. 

  Customer response

  06/11/2024

   
  Complaint: 21767578
  
  I am rejecting this response because:

  MY FRIEND WAS NOT GIVEN ANOTHER SLICE OF *****.  ALL THAT WERE IN THE **** AT THE **** WERE IN THE SAME CONDITION AS THE ***** WE HAD, SO THERE WOULD HAVE BEEN NO OTHER ACCEPTABLE ***** AT THE ****.    BESIDES, WE HAD TWO PIECES EACH. 

  I WOULD THINK THAT A DEAD FLY IN A ***** BOX WOULD HAVE BEEN REASON TO GIVE A FULL REFUND. THIS ***** THEY WERE SERVING CUSTOMERS AT AN INFLATED PRICE BESIDES, BELONGED IN A GARBAGE CONTAINER, NOT SERVED TO CUSTOMERS.
  

  I AM A YEAR ROUND RESIDENT AND WOULD GLADLY SHARE MY EXPERIENCE AT GRIST MILL THROUGHOUT THE COMMUNITY.  $15  WOULD RESOLVE THE PROBLEM AND THEY WILL NOT DO IT.  MISTAKES ARE ONE THING, NOT RESOLVING THE PROBLEM, AND DOING IT RATHER CHEAPLY IS ANOTHER ISSUE
  
  Sincerely,
  
  ***********************

  

  Business response

  06/15/2024

  Hello, *****.
  
  I want to clarify for you, the public, and the BBB that we have video footage of the entire incident. It clearly shows our employee offering a complimentary slice to the woman who brought up the issue of a fly in her box with a single slice of pizza. We offered this solution without any dispute.
  
  I want to reiterate in my original response that neither person requested a refund or complained about the quality of pizza during the service. Had a refund been requested by either party, we would have happily obliged. We cannot anticipate requests that are not communicated, and your friend accepted the complimentary slice without objection.
  
  Threatening to spread misinformation about our business practices is disrespectful and speaks volumes about you as a person. We are a small, locally owned business, and we value all our customers. We have responded to your messages with the utmost respect & patience.
  
  The Ottawa ************************ did an inspection based on your claim & found no evidence of any violations. See their attached report. 
  
  If you are seeking a $15 refund, please kindly visit The Gristmill and request to speak directly with the owner and manager, ******. Unfortunately, we are unable to process refunds online through this website.

  Customer response

  06/21/2024

   
  Complaint: 21767578
  
  I am rejecting this response because:

  I DID ASK MY FRIEND ABOUT GETTING A FREE SLICE OF ***** AND SHE DID ACKNOWLEDGE THAT.  THE CAMERA SHOULD ALSO SHOW THAT THE ***** IN THE WARMER HAD NOT BEEN CHANGED BETWEEN THE **** OF HER PURCHASE AND RETURN.  THE CAMERA SHOULD SHOW WHEN THE ***** WAS PLACED IN THE WARMER, AND WHEN ALL WERE FINALLY SOLD. TO BELIEVE THIS RESOLVED THE PROBLEM, WE WOULD HAVE TO BELIEVE SHE WAS OFFERED FRESH ***** PLUS WE WOULD HAVE TO BELIEVE THAT THE FLY CONFINED ITSELF TO JUST ONE SLICE.

  IT IS GOOD YOU PASSED YOUR HEALTH **** TEST.  I WOULD NOT WANT ANYONE ELSE TO EXPERIENCE THE PROBLEMS I DID

  I DON'T CONSIDER MYSELF SPREADING MISINFORMATION.  I MERELY STATE FACTS AND IT IS UP TO THE LISTENER TO DECIDE FOR THEMSELVES WHETHER IT IS ACCURATE OR NOT.  I DO NOT CARE WHAT OTHERS THINK OF ME.  MANY OTHERS EXPERIENCING A SIMILAR PROBLEM WOULD JUST GO ON AND NEVER RETURN.  I SAW A PROBLEM AND DECIDED I SHOULD TAKE MY **** TO DO SOMETHING ABOUT IT.  THAT SAYS A LOT FOR ME

  BEING A SMALL LOCALLY OWNED BUSINESS, YOU MIGHT BE INTERESTED IN KNOWING EXPERIENCES I HAVE HAD WITH SIMILAR BUSINESSES.  MANY YEARS AGO LATE IN THE ****** I STOPPED FOR FUEL AT THE CONVENIENCE STORE ON THE CORNER OF 53 AND STATE RD.  I SAW A ***** THERE AND ASKED THE ***** FOR A SLICE.  THE ATTENDANT SOLD ME THE REMAINING SLICES FOR THE ***** OF ONE.  HE STATED HE WOULD HAVE TO THROW IT OUT IN ABOUT 1/2 HR AS IT WASN'T FRESH AND I MIGHT AS WELL HAVE IT.  EARLIER THIS YEAR, I WAS A GUEST OF TWO FRIENDS AT ********* IN ********.  A WAITRESS ACCIDENTALLY SPILLED A DRINK ON MY FRIEND.  SHE MUST HAVE APOLOGIZED AT LEAST 6 ****S.  TWO WOMEN CAME FROM THE BACK ALMOST IMMEDIATELY TO HELP CLEAN EVERYTHING UP.  SHE WAS OFFERED A FREE DRINK, PLUS A DISCOUNT ON THE **** WITHOUT ASKING.   THIS IS THE **** OF SERVICE I HAVE GROWN TO EXPECT.  I GOT A GOOD HAMBURGER AND FRIES FROM GRIST MILL ABOUT 2 YRS AGO, WHICH IS WHY RETURNED WHEN WE DID

  I THINK IF YOUR COMPANY INTENDED TO GIVE ME A REFUND, THEY WOULD HAVE DONE SO ALREADY.  YOU OBVIOUSLY NEED THE MONEY MORE THAN I DO
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩