Golf Carts
Delaware CartsThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
06/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was mislead through online advertising that I would be able to pick up a golf cart at the Put in Bay airport (I know this is possible as I have been there before). On Friday evening, 6/16/23 after the business was closed, I made an online reservation as I was arriving at the island Saturday morning. Immediately after making the reservation I sent correspondence to the owner asking them to confirm I would be able to pick up the golf cart at the airport when I arrived. No response. Getting no response, I called the number on the website which lead me to believe I could get the cart at the airport. The owner of the Golf cart rental (****) answered the phone, and started laughing at me, told me he was running my card because I was a dumbass and he has numerous flight hours and it is not possible anywhere to get a cart at the airport. His business had not yet opened, he had not reserved a cart for me that would cause him to lose business. He did not care, he stated I had agreed to a non-refundable policy and he was proceeding to charge my card. It is unethical and dishonest for a business owner to charge a customers card for services the customer cannot receive, especially after I made the reservation I tried to get clarification and asked that if was unable to get the cart at the airport, to cancel my reservation. My correspondence was disregarded and my card was run regardless. I eventually found the vendor located on the airport and determined that I had been snookered. I tried numerous times to resolved this with the business owner who just laughed at said I was a dumbass because I signed up with his company which has a no cancellation policy.Business response
06/20/2023
No refund due. Customer error. Read terms & conditions, clicked to accept, signed to accept then wanted to cancel. Refund request declinedCustomer response
06/21/2023
Complaint: ********
I am rejecting this response because the acceptance of the terms were conditioned upon the ability to receive the golf cart from the airport. Vendors representation was that the golf cart could be received at the airport. Vendor representing themself to be the company located on the airport, when in fact they are not located there. Vendor was aware of the consumer confusion their website had created. Transaction occurred after business hours and vendor incurred no costs or lost any customers as a result of this transaction. The sale occurred, and the request for cancelation occurred after business hours and before the business opened up the following day. In full knowledge of this the vendor is charging the credit card even though the charge was made within their cancellation period of 24 hours. Additionally, vendor representing themself as Put in Bay Gold Carts and the charge came through as Delaware Carts. This is an unscrupulous and greedy vendor to charge a consumers card for services they cannot, and did not provide.
Sincerely,
***** *******Business response
06/21/2023
We reject his response. This guy is all over the place with his stories he referenced a website we do not own (obiocuy we cannot be responsible for someone else's website info. Hs read the terms, clicked to accept the terms and signed. We properly disclose all terms, but we cannot make people like this read them We have closed our file on this matterCustomer response
06/21/2023
Complaint: ********
I am rejecting this response because when I called the website in question, the owner of Put In Bay Golf Carts answered the phone. He knows very well that the website is misleading. He also knows he incurred no costs, nor did he lose any customers (because a golf cart had been reserved), the card was entered, then new terms were added so when the business ran the credit card, it had accepted the new terms (to deliver the golf cart to the airport)...which it did not do. The business therefore charged a card for services it did not render.
Sincerely,
***** *******Initial Complaint
01/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered a golf cart to rent for two days at a price of $108.75 ,not knowing when I went to pick up the golf car the company required either I leave my credit card or my driver's license with them. I refused to do it. I never received the service but was charged. I disagree with their ludicrous policy of leaving items with someone I don't know.The only person ill give my driver's license is to a police officer and the credit card was the only one I had. The company refuses to refund my credit cardBusiness response
02/03/2023
[BBB Transcription via Phone]
In order to rent a golf cart it says in the terms and conditions and on our website you must leave some form of ID such as drivers license, passport, or military ID. The customer signed the terms and conditions. If the customer wanted to cancel they would have had to do that 24 hours prior.
Customer response
02/03/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
****** *******Initial Complaint
11/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I reserved a golf cart online for the weekend of October 14-16 and paid online. When I arrived to pick up my cart the employees took my credit card to ensure I returned the cart. I was charged again for the cart. In total I was charged $108.75 and $87 for the same cart. All attempts to resolve this with the company have failed as I have not received any responses to my emails. I want my online payment of $108.75 refunded as I paid for one day at the front desk.Initial Complaint
08/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They hold $200 for a deposit and it supposed to be released upon arrival. I reached our after four days of the money still being withheld and w told a refund was processed on the spot. 5 days later the $200 deposit withdrew and now the owner will not return my emails. As that is the only way to communicate with them.Initial Complaint
08/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On June 25th I reserved golf cart in the morning, very early morning for 6 the charge was for 130.50 . When I arrived at delware carts on the 25th at 9 am when they opened they told me they did not have my reservation or a cart for 6. I again stated i had a reservation and because it was morning of they told me they did not have a reservation. I took a golf cart for 4 at the rate of 108.00. I was told i was a no show on the 25th for the cart for 6 and thus charged. When I went to the window I WAS TOLD NO SAME DAY ONLINE REGISTARTION/reservations would be honored. I have been trying to contact the organization via email multiple times. have been trying to get in touch with your organization on facebook, and email and you fail to answer emails. What you have done is absolutely wrongCustomer response
08/30/2022
****************************************************************************************************************
I am writing to you today requesting that my case be re-opened. Case Number: *************. On Saturday June 25th 2022 very early in the morning I made an online reservation at Delaware Cart and Bike, for a 6 person golf cart rental. The total for the online reservation was $130.50. I never did receive a confirmation email with the details that my reservation was confirmed.
I proceeded to Delaware cart and bike on June 25th when they opened promptly at 9 am. When I arrived at the office to pick up my rental, they advised me that they did not take online reservations same day and they had no booking available for me. Additionally, they did not have a golf cart as big as I had requested that available that day. I then asked the representative what options were available to rent that day they offered me a four-person golf cart at the rate of $108.75. I took the smaller cart at that time.Initial Complaint
08/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I reserved a golf cart from this place for 6/11/2022 and we had other plans so I followed the company's cancellation policy which is "email reserve@putinbaygolfcarts.com 24 hours prior to the dates you reserved". I did email them before the 24 hour deadline and heard nothing back. Email was sent on 6/10/2022 at 7:21am. They open at 8am on the next day. I was still charged $87 for the cart. I have emailed them again with no response and I also called them and I was told by the people who make reservations that they cant help me and I can only get a refund by the email listed. I have proof of the emails I sent. I'm not sure how else I can reach them to get this resolved and be refunded.Initial Complaint
07/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I rented an 8-person golf cart for use on South Bass Island for last Saturday (6/25/2022). The total on my online confirmation was $100. When I arrived, I was told that there were no 8-person golf carts available and that I'd have to wait. They asked to hold onto my credit card and I was billed $152.25. I told them that when I had reserved it, my listed price (I have a receipt) was $100. The person at the counter said that was wrong. There was no service for my phone, so I signed "Paid Under Protest" on the receipt and waited for a cart. Eventually, we got the cart and headed around the island until I had service. I pulled up the email receipt and sure enough -- the stated price was $100. When I took this back to the rental place, I was told that no one there could issue refunds and that I'd have to email the owner... which I did. I've now emailed him multiple times over the past week and he has not replied to a single one. I've disputed the bill on my credit card. I just wish this guy would respond to emails. I really am not a fan of filing complaints about small businesses.Initial Complaint
06/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My family and I rented a cart from Delaware carts this past weekend. Via the email trail, we confirmed a 6 seater (pricing of $80 according to the site) as opposed to an 8 seater ($120 dollars according to the site). When we went to pick up the cart, they gave us and charged us for 8 seater whatever tax added up to $152. They stated there is nothing they can do, and charged us for the 8 seater (charge on our card attached). They said we would need to reach out to the email below, but we have not been able to get in contact with them or the owner. I would greatly appreciate being put in contact with someone, and fix this issue by being issued a full refund for the 8 seater cart, and being charged for the 6 seater that we requested and were confirmed to have and be charged for. I have called Put-In-Bay resort a few times, as well, where the rental in connected too, and they would not give me a phone number for the cart rentals. Stating they don’t operate by phone. Attached are my emails attempts. I would just hope to be charged for the 6 seater I was confirmed form, and not for the 8 seater they forced us to take and pay for.Customer response
06/28/2022
Attached is the email I received confirming the 6 person cart.
Initial Complaint
06/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Made a reservation for golf cart on the morning of 05/29/2022 before heading over to put-in-bay, but after the payment was made no confirmation email was sent over, even after reaching over to the island did not receive any update. Since there was no acknowledgement from the company for the reservation made, we went to another rental agency. However we were still charged without providing the service. Upon reaching out to the company they are blatantly ignoring the fact that no confirmation email was sent over and looks like most of the complainants here had the same issue of being charged without providing proper confirmation or service. Infact this looks to be a scam the company is pulling through these many years sitting behind the term that customer signed few rules. The whole point is without any kind of acknowledgement or confirmation notification from the company the customer cannot imagine that the reservation is complete, so I want the money refunded.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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