Complaints

• Initial Complaint

  09/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Feb 10th, 2023 14,000

  Customer response

  09/15/2023

  [BBB Transcription via Email]
  Reluctantly bought 2013 Ford Edge, low miles, Feb 10, 2023. Days after transaction finalized, electric drivers seat stopped working. Under 30 day warranty, they sent it to DW auto shop, fixed. Asked for engine to be assessed, smelled like gas and oil. Asked what the problem was several times, no one would tell me, said nothing was wrong with engine. Second time, weeks later, same issue, Tireman resolved seat, asked for receipt after they replaced fuse. Third time, Belle Tire, replaced fuse. Still strong oil and gas exhaust, personally PAID Ford dealer 214.00 for assessment. Torque converter listed on invoice as failing. Called DWAC, *******, the office manager, replied, with an attitude, "well how do you know that?" I presented the Ford dealer receipt to confirm. Was instructed to drop off at Earl Brothers Transmission while still under warranty. EB had vehicle for 3 1/2 weeks, supposedly replaced torque convertor. Car still was not running correctly when I left the parking lot.  Called another EB branch to have them assess it, they reported that "timing" needed adjusted while original EB claimed they installed a "refurbished" torque converter and "good thing that it had a warranty". Second EB location stated it needed to go back to original EB to be fixed. NO ONE would loan courtesy car for repair and no reasonable time to be corrected in shop but, needed me to drop off with no transportation to get back and forth to work. ***, behind the desk at EB, rude and condescending, refused to provide invoice for original work, stated DWAC had it. DWAC stated they did not. No paperwork was ever provided  for "new" transmission warranty upon first visit, *** stated " its in the computer". Transmission now slipping which indicates transmission failing. Have replaced elec seat fuse three more times myself, was told that motor should have been replaced in seat because of faulty ground wiring. Vehicle has 92,000 miles, bought at 87,000. Dealer didn't honor 30 day warranty, lack of communication, was never offered extended warranty. Earl Brothers the same, drop off with no courtesy car with no time frame for repair. Seems that now because 30 day warranty has expired, no assistance or resolution while attempting to have my car fixed. New seat motor should have been installed, wires short out and dealership was fully aware. Faulty torque has led to transmission failing. Have called SEVERAL times to speak with *** (GM) at DWAC, says he'll look into it, never returns calls, no resolution has ever been offered by anyone.
  
  Thank you, I look forward to the response.
  
  ******* *****
  

  
  

  

  Business response

  09/15/2023

  I dont know who this is, I have no record we sold them a vehicle. If they can provide a phone number I would be happy to research it further.

  Customer response

  09/28/2023

  Please see attached...
  
  My phone number is *** *** ****

  

  Business response

  09/28/2023

  This vehicle was purchased Feb 9th 2023 7 months ago. It was sold as is, which is clear by the documents they attached. No idea what is wrong with the vehicle, or what they mean by "Finish the work". I don't have anything to go on at this time and can't offer any solutions. 

  Customer response

  10/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  
  Although the car was bought "as is", the dealership has a 30 day warranty from the date of purchase. The drivers seat should have had a motor replaced instead of the fuse changed three times. The fuse replacement was a temporary fix for the bigger problem. The Ford dealer confirmed there were issues with the transmission and a faulty (per Earl Brothers) torque convertor which continues to fail, and is evidenced by gears slipping and engine shuddering. After many phone calls made with no response from the dealership, the 30 day warranty had not been honored by any means. The transmission should have been completely repaired during this warranty along with the seat motor. Both dealer repairs were bandaids for the bigger problems. 

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  05/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My mother bought a used car with 71,270 miles on it on 6/29/2022. The dealership sold her a Warranty Protection Plan and entered the miles incorrectly at 5,186. My mother seriously injured herself mid January and could never drive again. I called the Auto Credit to cancel this protection warranty and to inform them of the milage mistake; ******* ********** said that he would cancel it over the phone. I went to the dealership 2/1/23, he had not canceled the plan, I stayed in person while he filed the papers, I showed him the papers illuminating the mistake, I asked for a written form to assure the cancelation would get done. Nine weeks later the incorrect amount, based on the incorrect milage was refunded. I immediately called all involved to correct the problem, was told that no one had to talk to me. The warranty company said my mother should receive 84% of the $3,000. and that they ok'd the adjustment on 4/21/23; to date only $725. has been returned. Considering no one will talk to me or explain why they are holding the remaining $1,795.; I can only assume that they are trying to steal this money.

  

  Business response

  05/30/2023

  According to our records, a check was mailed out 2 weeks ago, to ****** *****s address. Nothing else I can do at this time.

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I bought a Cadillac ATS from Dave white and the first night brought it home and as soon as I pulled in the driveway the check engine light came on called them took it back they sent it to tire man to be fixed. Called said it was fixed, problem wasn't fixed the light came back so the car went back to them to be fixed again I have had the car for 3 weeks now and out of those 3 weeks I have driven the car 2 times they have had it ever since. Still has it today they gave me 3 different loaner cars which was cool but the 2 one took back because someone was interested in buying it so I used my time to drive all the way back out there a half hour away from where I live and my car is not done so I get a peace of shit Toyota that literally has no room for my kids. They say there cars get 110 inspection but I really don't think they do or I wouldn't of owned a car for a month and only have had it 2 days out of the 3 weeks of buying it. Really pisses me off that I have wasted so much time going back and forth with all of this and u think they would give u something better then a better with a heart. Sorry but this would most definitely be the last place on earth I would buy a car from again.

  

  Business response

  03/28/2023

  Not sure what the customer is looking for, we service all our vehicles but they only get driven around 25 miles at time of inspectioon. I tell everyone that when they take the vehicle home and start driving it as a daily driver, there is a chance something could pop up that we miss. This is why we offer to fix any mechanical issues that come up in the first 30 days free of charge. It is my understanding that the check engine light came on, and went back off, we had two different service departments look at the vehicle and neither one could see any codes except for an evap leak. They repaired the only things they thought might be wrong with the vehicle and returned it to the customer. As far as a loaner car, we offer those as a curtosy to our customers. We do not have to give a vehicle to anyone while we are repairing it. We do this as a way to be nice to our customers and try to help them continue there day with minimal intruptions. Also we offered this customer to purchase an extened service contract to cover his vehicle up to 2 years or 24,000 miles with a zero deductable. He chose to decline this. Customer currently has vehicle back, and to the best of my knowledge this vehicle was repaired.  If you have any questions feel free to call me, *** ******* General Manager Dave White Auto Credit ************.

  Customer response

  03/29/2023

  
  Complaint: ********
  The problem with the car still is not fixed the light shuts off for a day then comes right back and I don't remember ever being offered a warranty for the car besides the 30day and u guys have basically have had the car for the last 30days and so it's kinda hard for other problems the car may have come about when I haven't been able to drive the car. 
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is **** *****. I put a down payment of 700 dollars on a 2012 dodge advenger from Dave white auto credit in Sylvania Ohio on march 9th of 2023. The second day of having the vehicle on march 11th 2023 the car was severely over heating with smoke, I gave the car back to the dealership they sent it to a shop and I received it back on march 14th 2023. The following day on march 15th 2023 I left work and realized the car was making a water gushing noise along with ticking, restraint under the break pedal alongside with severe overheating the transmission light and throttle light on. I again gave the car back to the dealership on march 15 2023 and did not receive it back until march 23 2023 again that night I noticed smoke and severe overheating in the car I tried to give it back on march 24 2023 and they said there is nothing they can do for me I have to wait until belle tires next available appointment which is days away and that is totally unacceptable so I did lose my cool and use profanity toward the manager at Dave white considering This has resulted in me calling off work multiple times and a 300 school fine for missing class and can possibly happen again until my car is ‘fixed’. I would like to end my loan as the car has way too many repeated problems with it that cannot seem to be fixed. I want no other resolution than to end my loan and have it disputed.

  

  Business response

  03/24/2023

  Talked to customer, we agreed to return the vehicle and unwind the deal. 

• Initial Complaint

  09/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I haven’t received my title in over 40 days. On July 25 I put down $3,000 on a 2018 Kia Optima to finance for $20,848 from Dave white auto credit. My payments $473 with a 17.74% over 72 months. ***** ******* ( my salesman) informed me I would be contacted when my title was in the office. On August 11th I received a text message from ***** at Dave white saying my title was in the office. At this time I was out of state for work. I arrived back to ****** September 7th and called to pick up my title and was told my title is no longer at the office and the office was not sure believed it has been sent out to me through the mail . I waited until today September 12 and my title isn’t in the mail. I called ***** and he said to go to the *** to get a duplicate. At the *** I was informed I couldn’t get a duplicate and had to wait for the one from the dealer in the mail. With my temporary tags expiring 9/8/22 i am unable to travel for work. I was also informed I would receive a call about my warranty and I haven’t been informed any further.

  

  Business response

  09/13/2022

  The vehicle was purchased on 7/25/2022 the title work was completed on August 2nd. The title was mailed to the customer, not sure what happened but we mailed the title to the customer. The customer can go to the ***** ***** (Not the ***) and request a duplicate. Since the title is complete we can not request a duplicate, the customer has to request it. If you have any questions please feel free to give me a call. *** ******* Gneral Manager ************

  Customer response

  09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  03/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a car from **** ***** auto credit auto credit in maumee for 19 some thousand dollars I waited 2 and half weeks to get it because a lag in the starter and the abs module was bad i got my car and enjoyed it for not even a month only made one payment on it and the check engine light came on and i took it to the honda service center and they told me the calaytic converter manifold was malfunctioning **** ***** sold me a warranty that doesnt cover a crucial part of my car and now i have *** ***** honda in maumee charging me 140 just to get my car checked and get it out of the service center ive tried contacting **** ***** about this and they have been nothing but complete run around ******* ***** about this ive gotten no answers my calls have went ignored and completely disregarded ive only gotten a complete runaround from them action needs to be taken and they need to be held accountable for there actions im not the only one thats has had similar issues with them i highly reccomend you check there google reviews i want something done and my car problems fixed and payed for by them they are a complete rip off and scam bunch of ******** if you ask me very crappy service

  

  Business response

  03/18/2022

  Customer gave me less than 24 hours to respond, after I found out about the problem. Vehicle is currently in the shop waiting on service to get back with me and let me know what is wrong. 

  Customer response

  03/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, as long as they keep there word to call and keep me updated or talk to my mom i apologize for my use of unprofessional words 
  
  ***** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩