Reviews
2 Customer Reviews
Review from Leon B
1 star05/24/2023
Update, May 24. Call to tellthem that the unit needed a new capacitor since the one in unit is faulty, and they would not supply one even though there is a 10year warranty on parts. They only way they would do it is if they could come out and do it so I would have to pay them. So basically no warranty. I had this installed just before covid and the lock down,then I ended up on Dialysis and then I had a transplant and have been trying to recover and its business like this (without customer support and empathy) that make people hate having to depend on others. ONLY WORRIED ABOUT HOW THEY CAN STICK IT TO YOU TO GET MORE MONEYReview from Tonya S
1 star02/13/2022
I had been a customer for over 15 years until I called for service in December 2021. A different service man than we have had the whole time responded. He told me that he had to immediately shut down the system due to the overwhelming smell of carbon monoxide! (the odorless gas) He then told me what part needs replaced but recommends full replacement because it was a labor intensive fix and the part was no longer under warranty. The part and labor would be $2000 or full replacement of $5500. I opted for the part. Three days later I received a call from the supervisor informing me that one piece of the the new part is indefinitely backordered. Only option is a new unit which could be installed the next day. I called Scwabel Heating & AC who came the next day. They confirmed the part that needed replaced, ordered it and found that it was indeed still under warranty. It was installed two days later and only had to pay for labor! I would give 0 stars, however, the site will not let me!
Maumee Valley Heating, Inc. Response
02/16/2022
Dear ******
Yes, you have been a great customer of ours for over 20 years. We thank you very much.
I am truly sorry for your bad experience with our technician and our company. We understand that we need to continually train our technicians. My tech that was at your home assumed that due to the age of your equipment (Over 20 years old), the part you needed would not be covered under a warranty. Again, this will require more training in the warranty area of all of the equipment we service.
I am glad, however, that you will be warm this winter. Thank you for taking the time to write a review. We appreciate your feedback.
Patricia Theodorou, Pres.
Customer Review Rating
Average of 2 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.