Complaints

• Initial Complaint

  02/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband and I stayed at this establishment on December 21st. We were charged $64.49 for one night. The room was gross. It smelled of old mop water and there were particles all over the floor. We did not feel comfortable enough in the room to even remove our shoes. There were old blood and s**** stains on the bedding, pillows and towels. My husband and I removed the blanket from the bed and wadded it up, moving it into the corner of the room because of the s**** and blood stains all over it. We felt grossed out and did not want to sleep with that blanket. We barely slept due to all the noise and how unbearably cold the room was. Our heater sounded like it was about to explode so we had to turn it off. We gathered our things and checked out very early the next morning. We did not use the shower or the towels, and we left the stained blanket in the corner of the room.Several days later I see an additional $30 charge on my credit card transactions from this establishment. I disputed it with my credit card company in January. This establishment responded to the dispute claiming the blanket was not in the room. This establishment has blatantly lied. The blanket was in the room. They have now stolen money from me and lied to do so.

  Business response

  03/19/2024

  [BBB Transcription via Phone]

  The blanket was missing from the room. 

  Customer response

  03/19/2024

   
  Complaint: 21340820
  
  I am rejecting this response because:

  The blanket was balled up in a corner of the room. Your blanket was absolutely disgusting and I did not want it anywhere near me. Stop lying about your nasty blanket being missing. 
  
  Sincerely,
  
  *************************

  Business response

  03/27/2024

  Dear customer,

  The blanket was not left in the room after you left. we searched the room for our linens when we strip the rooms of linen to be washed. the blanket was in fact not in the room.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The sign outside the business (a digital sign) advertise rooms for $49.95. The price is actually $20 higher. I pointed this out to the clerk and they told me "it's an old sign" a digital, programable sign is an "old sign" these signs can be changed with the touch of a button. It's basic false advertising and fraud at it's best.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Made a reservation through a 3rd party company for a room on July 25th. When we went to check-in, the clerk told me and another family that they didn’t have any rooms available. The clerk asked me if I would like her to cancel the reservation and I asked why wouldn’t she, and mentioned that either I could cancel it or she could. I asked her to cancel it. I reached out to the 3rd party company on June 28th. Ever since then, they have tried reaching out to you guys and no one will answer or call them back. I would appreciate my $180 back for a room that I was unable to stay in. The third party booking company has mentioned that they are still waiting for the Motel 6 to return their calls (as of 7/11/22)

  Business response

  08/04/2022

  [BBB Transcription via Phone]

  The room was canceled. We do not take payment unless someone checks in. You may want to double check with third party. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩