Complaints

• Initial Complaint

  10/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been writing to The ****** Blade asking them to remove my personal information that they published without my consent and Ive called them a couple of times too to no avail. My data protection team at DeleteMe has also done the same but they have just not responded and this is highly unethical and goes against my right to privacy. I’ve successfully been able to remove these details from a competitor and am willing to provide proof of that as well.

  

  Business response

  10/01/2024

  Dear ****,
  
  Thank you for reaching out and sharing your concerns with us. We understand that the publication of your marriage license information has caused you concern, and we apologize for any inconvenience this may have caused.
  
  Since 1873, The ****** Blade has published public records such as marriage licenses as part of our commitment to informing our readers and upholding the principles of journalism protected by the First Amendment. These records are legally accessible to the public and are published to keep our community informed.
  
  We strive to balance the public's right to information with individual privacy concerns. In cases involving sensitive matters, such as victims of certain crimes, we exercise discretion by withholding personal information. However, for public records like marriage licenses, we generally maintain their publication unless there are compelling reasons to do otherwise, such as a protective order.
  
  At The ****** Blade, we take privacy matters very seriously. For more information, you can review our full Privacy Policy at *********************************** and our Terms of Use at ******************************************** on our website.
  
  If you have any additional concerns or believe there are exceptional circumstances we should consider, please feel free to reach out to our Executive Editor, *** *****, who is available to discuss this matter further with you. 
  
  Thank you for your understanding.
  
  Sincerely,
  
  *** ******
  Director of Audience & Digital Initiatives
  The Blade
  *** ** ******** ***
  ******, ** *****
  ***** ********
  ***********************

  Customer response

  10/02/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have reached out to *** ***** via email and I did not receive prompt response. The primary reason for this removal request is that both my wife and I hail from India and we had a registered ceremony here because it is an inter-faith marriage. My wife is a Hindu and I am a Christian and from the part of the country where she is from there is a practice of “honor killing” and families go to any extent to protect their name in society. I mentioned this to the ****** Legal News and they obliged and have since removed my information and address from their website, so I really see no reason for this to be published on your website and not removed. 
  
  Sincerely,
  
  **** D

  

  Business response

  10/02/2024

  Dear ****,
  Thank you for providing us with additional information regarding your situation. We are deeply concerned to hear about the sensitive circumstances you've described, and we understand the importance of protecting your privacy.
  We apologize if our previous response did not fully address your concerns. Based on the information you provided at that time, we followed our standard policy regarding the publication of public records. Now that you have shared these exceptional circumstances with us, we will promptly remove your marriage license information from our website.
  Please be aware that while we will remove the information from our site immediately, it may take some time for this change to propagate across the internet. Cached versions of our pages or third-party websites may still display the information for a period of time beyond our control.
  Your safety and well-being are our top priority. If you feel that you or any family member is in danger, we strongly encourage you to notify local law enforcement immediately.
  We appreciate you bringing this matter to our attention and for giving us the opportunity to address it appropriately.
  If there's anything else we can assist you with, please do not hesitate to contact us.
  Sincerely,
  *** ******
  Director of Audience & Digital Initiatives
  The Blade
  *** ** ******** ***
  ******, ** *****
  ***** ********
  ***********************

  Customer response

  10/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  02/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Blue bags of advertisement is continuously being thrown in my yard and that is considered as being littering and I wanted to stop immediately or I will take further actions

  

  Business response

  02/08/2023

  Thank you for letting us know about this so we could get it resolved.  I called and spoke with ********* ******* on 2/8.   She said she had contacted us previously "years ago" and she has never received it since.  I explained that--for whatever reason--we show no record of any prior contact or request from her, but we will be happy to stop it.  I have updated her address for no delivery of this product, and notified our delivery team in the field to please ensure there is no delivery here. She mentioned that she is on a corner lot (her address is on *****, but the house faces ********).  This could be contributing to the recent confusion for the carrier, so I am pointing that out to our delivery team as well. I explained this should resolve the problem, but to please contact me if she has any problems at all moving forward.  I offered her my phone number and she declined. 

   

• Initial Complaint

  03/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have called The Blade 5 times now to get their carriers to stop throwing their Sunday flyers in my drive. This is nothing more that trash. I have been told 3 times my issue is being forwarded to a manager. The Blade must have pretty incompetent managers that are failing to due their jobs. Incompetency across the board. This is why I do not want any part of this rag. Stop throwing your shit in my driveway!!!!!!!!!!!

  

  Business response

  03/28/2022

  On Monday, March 28, I spoke with the concerned resident, Mr. ******.  I apologized that the deliveries had not stopped as requested.  I agreed that we have received the request, and have flagged the address for non-delivery.  Unfortunately, the carrier on the route continued to deliver after the address was flagged for non-delivery.  I have reached out to our operations manager and operations director so that they can follow up to ensure that the deliveries are stopped here.   We expect that this matter will be resolved effective immediately, but I also let Mr. ****** know that if he ever has a problem, he can reach me directly at my desk at ************.  

   

  Customer response

  04/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩