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          Business Profile

          Rentals by Owner

          Beal Properties

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Rentals by Owner.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/29/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            The company had took my deposit.I emailed and sent a letter requesting proof of the damages that were claimed they charged me for things that didnt come with the apartment initally.They never sent me any pictures so I can compare it to the ones I have.

            Business response

            12/02/2024

            Hey,

            We sent the tenant pictures of the damages and we did all the work put on the itemized damage sheet.

            We always follow Ohio security deposit laws. See attached after pictures of the work completed after tenant moved out.

            Also Tenant Broke lease early as lease didn't expire until 1/25/23 but vacated 10/1/22. see attached signed lease agreement

            After Reviewing the transaction we also only charged for 11/1 rent when we should of charge 12/1/22 and 1/1/23.

          • Initial Complaint

            11/11/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have had so many issues with Beal Properties since renting from them. First, they try to charge me an extra 114$ in utilities despite the fact that I already pay my own utilities. My neighbor is only charged 50$ for these utilities. Secondly, my unit was advertised as a two bedroom but it is only one bedroom. My biggest issue so far being issues with our water. Originally we had five water heaters, one for each individual unit. Since I asked the city to come and do an inspection they found that only two of the five water heaters have been replaced. To connect these two heaters to each unit, they decided to (without a permit) combine all of our plumbing together. Now any time someone in the building uses water, each individual meter goes off. Meaning our water bills have been completely inaccurate. Beal never sends us emails to let us know when maintenance is being done, so we have no idea when this issue started to happen. Trying to get a resolution from them is impossible.

          • Initial Complaint

            05/10/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have been at this apartment for eight years. I start off at 360 now is 575 every month. This company calls me to tell me that I owe them and I keep telling them I do not owe them they saying they pay my utility bills I pay my own utility bills they ****** they pay they got insurance for me. I have my own insurance I have homeowners insurance and renters insurance. They still keep trying to charge me for everything They don’t want to listen they just want to say that I owe them I told the lady yesterday I think we need to go to court so we can get a agreement going on on who owe and who don’t home.

            Business response

            06/14/2023

            Sorry we never intend any of our resident to have this kind of experience.

             

            In regards to your billing issue everything on your ledger is correct. We have never received a complaint Insurance policy from you and we require that each unit be covered under with a compliant renters insurance policy at all times. I have email history of 5/26 explaining how to send your complaint insurance policy to our insurance so we can review and take off insurance going forward. We have still not gotten one sent to us unfortunately so we would not be able to remove the renters insurance charge.

             

            Also we price our apartment very competitively. The actually current market rent we are asking is $689/month for a similar unit in the same building as on 6/14/23.

            Customer response

            06/16/2023


            Complaint: ********

            I am rejecting this response because: I paid every month my rent. I don’t known who owe this place no one came out n said we are the new owners. But if you read from a paper that is I don’t care how many times you read it it’s still going to be wrong well I guess I’ll see them in court.  

            Sincerely,

            ***** ******

            Business response

            06/26/2023

            Hey,

            Again sorry about the frustration this is not our intention at all.

             

            I have review all charges and they are correct. Not sure what else I can assist with?

          • Initial Complaint

            08/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Beal properties has refuse to fix the mold and roach problem for 3 months

          • Initial Complaint

            05/25/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I rented a apartment from this company for a year when I needed something fixed or something done they never got the issue fixed or they didn't get to my place until a month later when you call the office the dtsff is very rude and snobby and was no help I tried to get my air conditioner fixed and they didn't come until months later so we put one in ourselves at the end of the lease I gave them my notice that I wasn't resining I moved out when I moved out they said I owed them around $700 for damages and a air conditioner they finally replaced the air conditioner and we took ours when we left when we did leave we got all of my stuff out and left the place spotless and we took pictures for proof now fast forwarded they put a report on our credit for non payment when they owed us money back our deposit we never got it back and we have a thing on our credit because these people are scumbags and scammers we will not be paying them money they need to give us our deposit back and take off the report on our credit

          • Initial Complaint

            04/12/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            To all it may concern, My son ******** ******* do not have a driver's license nor does he drive and is being charge 20.00 garage extra on his rent monthly. He is also paying an insurance fee and has not received any info on what is all covered that he is paying for. I ****** ***** is helping this 19 yr. Young man who suffers from autism adhd and diabetes with his business matters. Please feel free to contact me at ************.

            Business response

            04/12/2022

            Hello,

            We have reached out to tenant to confirm the date that he stopped using the garage, but have not heard back. Once a response is received from the tenant the rentable item will be removed from this account. If the resident has a valid renters insurance policy please provide us with the statement and the additional $12 will be removed.

            Thank you,

            Beal Properties LLC

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2800 Central Avenue

          Toledo, OH 43606

          Get Directions
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          (419) 259-0619

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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