Complaints

• Initial Complaint

  11/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My mother (****** *********) was hospitalized, and I keep receiving bills on her behalf for medications used while hospitalized. This bill should have been processed through her Medicare or her supplemental insurance. She has never had to pay full price for medications and never for any hospitalizations. I have no idea how Remedi got my address, email, and phone number but these were never my mother's address, email, or phone number and I am not responsible for her bills. This bill needs to be processed through her insurance.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This complaint is on behalf of my father who is on Medicaid and in an assisted living facility. His name is ***** ******** and he lives at ******* ******* **** **** ***** ******** ** *****. I am his POA. Remedi Senior Care began filling prescriptions for my father and sending the bill to me. Since he is on Medicaid, he cannot be billed for his prescriptions. I have spoken with the company on several occasions to try and explain this, and I first asked them to close his account and not send any more prescriptions to the facility in Feb 2024. In May 2024 I wrote them correspondence via snail mail asking them to close my dad's account and not send any more prescriptions. I received yet another bill this week (July 2024). For reference, my dad is in the hospital now so if they keep sending prescriptions, and billing, I will also document that. I asked why they send prescriptions without checking on billing first and was told over the phone that the company sends AND THEN bills, which is absurd. This company is preying on seniors, and in the case of my father, cognitively impaired seniors with no financial means. Again, my dad is on Medicaid and cannot be charged, and I request a letter from the company stating that his account is close and his bill is 0.00. Any company filling prescriptions should have the ability to check the patient's insurance before filling the script. This is unacceptable.

  Business response

  08/06/2024

  We strive to deliver the best care possible to all our patients. Because of privacy regulations, we cannot discuss any specifics about your concerns through a third party, such as the Better Business Bureau, without a signed privacy authorization allowing us to do so. Please contact our Director of Billing directly at ************** extension *****.

  Thank you. 

• Initial Complaint

  12/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My mother lived in an Assisted Living facility. She received her prescriptions through Remedi. I, as her POA, instructed them that any over the counter medications were to go through me, because she gets those free from her insurance. Apparently, someone at the facility changed the orders I gave and she was being billed for over the counter meds. I moved her in with me on the morning of September 21, 2022. She got a bill for prescription medications as well as over the counter medications. I sent them a check for the prescription medications, but did not include the over the counter meds in my payment. I emailed them stating she will not be paying any more money to them. They have also billed her for medications that were supposedly given to her AFTER she moved out. I don’t know who received them, but she didn’t. Mom has paid all she is going to pay them. She got another bill from them for $73.11 stating it is past due. This amount includes medications for after she had moved out. I informed the assisted living facility of this and told them they can pay this bill, since someone there changed the orders as to not giving mom over the counter meds from Remedi. I have gotten no response from them.

  Business response

  01/17/2023

  To Whom It May Concern, Below is the response to complaint ID ********* which was submitted on 12/19/2022.: The customer's account was fully refunded on 12/28/2022 and the balance remains at zero as of 01/11/2023. We apologize for any inconvenience this may have caused the patient's POA. We appreciate the patience and understanding from the patient's POA. Thank you, Remedi SeniorCare

  
  

  Customer response

  01/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  03/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My mother (now deceased) who was a resident at Oakleaf Village and was receiving medication provided by Remedi SeniorCare. Remedi filed a prescription for my mother which was not prescribed by her physician. It was prescribed by a ********* **** a Nurse Practitioner in ** ***** **. The prescription was ONGENTYS, used to treat Parkinson's disease, which she didn’t have. She was billed $606.05 and $345.27 (attached) on her November and December invoices total of $951.32. I spoke to customer service on two different occasions. The 1st conversation I was told that the charges would be taken off her bill, which did not happen. The 2nd conversation I was told by the customer representative that she would send this issue to quality control, I never heard back from anyone from this company. Someone made an error by filling this medication and no one wants to be held accountable for this error. As you can see from the attachments, I did make payments for both November $174.81 and December $179.37 which are for the medications that were prescribed by her physician. This issue is should have been resolved in December 2021.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩