Complaints

• Initial Complaint

  11/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  2 Failed Scheduled Direct Deduction Payments for HOME ******************* to notify me of the matter?

  Business response

  11/21/2024

  Response attached.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Our suv is financed through this credit union. Every month they harass us and send letters about us not having insurance on the car. Every time we respond, our insurance agent has sent coverage info to them. This time they actually issued their own policy on the car and are attempting to charge us for it. It is illegal to have 2 separate insurance policies on the same vehicle. They are just trying to get more money from us. We have verified our insurance multiple times. The harassment and illegal billing needs to stop. We will not pay for insurance twice.

  Business response

  09/30/2024

  Please see attached response.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Just want to inform of 717 bad practices first they held a check and claimed the payment was late to repo vehicle then after they took possession. Instead of selling vehicle or if the did sell the vehicle they are now trying to *** me for the vehicle they have. I personally would just like you to put an end to their shady practices. So other people wont get screwed over. P.s I still never was given an opportunity to retrieve my personal belongings from vehicle

  Business response

  05/16/2024

  May 14, 2024
  
  
  Better Business Bureau
  **********, ******** and ******** counties
  ********************************************************************************************************
  
  
  RE:     Customer Information:
  *********************, ****************************************
  BBB Review ID: ********.
  
  7 17 Credit Union has reviewed our records regarding complaint ID ******** filed with the Better Business Bureau on May 9, 2024.
  **************** filed a complaint expressing his discontent with service issues with 7 17 Credit Union.  This is his second complaint with the BBB that spans two years regarding a vehicle repossession.  We have investigated this complaint and found that Mr. ******* auto loan has been charged off due to delinquency as of December 18, 2023.  That means that 7 17 has written the account off as a loss and the account is closed.
  
  Our records show that his vehicle loan was opened on July 9, 2022, but was repossessed on February 24, 2023, after he became delinquent on payments and failed to have acceptable insurance during a period.  He filed his first BBB complaint because the vehicle, a 2013 Chrysler Town Car, was transported to a vehicle auction site in ******************, **** by a third-party company and he was upset it was taken there. 7 17 Credit Union explained that in contracting with a third party for repossessions, we had no control over their practices for when a vehicle is moved or relocated.
  
  After redeeming the vehicle and paying current on March 16, 2023, **************** again became delinquent on payments and 7 17 was forced to add ******************************* on the vehicle once again and the car was repossessed for the second time on October 13, 2023.
  
  Over the course of two years, 7 17 has documented numerous conversations with the complainant expressing what he needed to do to keep the loan current, advised him of the steps we would need to take if he did not make payments, and tried to give him flexible options to work with us on acceptable steps to help him keep his car.  Unfortunately, **************** was unable or unwilling to follow those steps. We also sent him an email letting him know how he could obtain his belongings from the vehicle after it was in the third-party companys possession.  The vehicle was sold at auction on November 15, 2023.
  
  With understanding of the difficulties members can experience with their finances, 7 17 Credit Union empathizes with Mr. ******* situation. We are committed to improving members lives financially and we consider this matter to be closed.
  
  Sincerely,
  
  
  *********************
  Senior Vice ********** *************

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been banking with this bank for 6+ years and within the last 6 to 8 months it has been issue after issue. I only use my card on sites I know is safe but some how my card was compromised on several different occasions. Large amounts was taken out of my account without my knowledge so I call the fraud ***** and talk to a rep which is very rude over talk while explaining the situation. I dispute the charges find out it was not my doing and I get treated like the criminal restricting my card with my money to in-store purchases only instead of making the card more secure on your part. I pay bills with my debt card and like to see the money come out immediately instead of having to use my bank account number that takes 3 to 5 business days to post. Moving forward I call the fraud **** yet again about another fraudulent charge on my card and was told that the restrictions was removed without contacting me through email, phone etc. I yet again have restrictions and was told it will be indefinitely so if I don't get the restriction lifted I will take my business elsewhere.

  Business response

  12/06/2023

  December 6, 2023
  
  
  Better Business Bureau
  **********,Mahoning and Trumbull counties
  ***************************************************************************************
  
  RE: Customer complaint over service issues       
  
  Customer Information:
  *******************************
  ******************************************************************************************************
  Daytime Phone: ************
  E-mail: ************************
  
  
  7 17 Credit Union has reviewed our records regarding a complaint filed by ******************************* with the Better Business Bureau on November 26, 2023
  ************************ filed a complaint regarding service issues with 7 17 Credit Union.  ************************ has been a member of 7 17 for several years and recently has had some woes in regards to fraud.  She expressed, in her complaint, that she contacted our fraud department to dispute charges and in turn, our fraud department made changes to better protect her against unauthorized transactions by restricting her card to in store purchases. However,she felt the service representative assigned to help her was rude to her on the phone call.  Our members experience is the center of all that we do and members opinions of our service is a true measure of our success; therefore, we apologize to ************************ for not living up to the values members expect of us.
  A future call was made where ************************ called the fraud department again about an unauthorized charge.  ************************ expressed that she was frustrated by the extra protections added to her card and is asking to be able to utilize her card as she did in the past, without restrictions. 
  We acknowledge this request and we are happy to provide ************************ a debit card with full access. We simply ask her to contact our 7 17 *********************** or visit us in one of our convenient branches, so we can be assured we are able to satisfy her request and make certain she can use her card and account the way that best works for her.
  We are very committed to a long standing financial relationship with all of our members. We hope this letter clarifies things for ************************ and greatly appreciate her membership and all of our members at 7 17. 
  Sincerely,
  
  
  *********************
  Senior **** ********** *********

  Customer response

  12/06/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************************

  ---

   

   

• Initial Complaint

  10/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had tried to make a payment put the money in my savings account which is at their bank. They would not accept the payment and rejected the money.I have made multiple attempts to pay on this and now to pay it off. They have rejected the payment and the actual payoff that should be. Today when I called to get the pay off again they put charges of almost ****** which they are the ones who should be held accountable for the amount.The payoff was ******* now is 2859.92.These people are crocked and should be put out of business. They have ruined my credit when I was doing very well at getting my credit back up to where it should be.

  Business response

  10/25/2023

  October 25, 2023
  
  
  Better Business Bureau
  **********,Mahoning and Trumbull counties
  ***************************************************************************************
  
  RE: Customer complaint over collection issues    
  
  Customer Information:
  *************************************
  ****************************************************** 44875
  Email:*****************************
  BBB Complaint #:417943
  
  
  7 17 Credit Union has reviewed our records regarding a complaint filed by ************************************* with the Better Business Bureau on October 18,2023.
  ************************** filed a complaint regarding billing and subsequent collection issues with 7 17 Credit Union.  ************************** is claiming he tried to make a payment, but that 7 17 was rejecting the payment.  He also expressed that he feels the actual balance is incorrect and is requesting a billing adjustment and correction to his credit report. We have investigated this complaint and found that Mr.************ **** loan has been charged-off due to delinquency.  That means that 7 17 has written the account off as a loss and the account is closed. His vehicle has been out for repossession since June 28, 2023.  He claims the vehicles engine has failed and estimated it will cost him several thousand dollars to replace it.  The vehicle has not been able to be retrieved as it is blocked in at the location where it is being stored.
  On October 17, 2023, ************************** asked for a payoff amount for this charged off account and was given the amount of $2,859.92.  Later that same day, he called in to 7 17 and said he believed the balance was $2,300 because he had a payment rejected in May. However, we have no record of ************************** making a May payment, nor was a payment rejected in any way.  He was kindly told again that the actual balance is $2859.92 for full payoff of the loan.  We have found in our investigation that Mr. ************ last payment on his loan was March 24, 2023.  We have provided him accurate information on his charged-off account.
  We are very considerate of our members when it comes to working out payment arrangements, giving correct information to our members,and relaying that information in a respectful manner.  We appreciate that members can get confused or frustrated by various items of a financial transaction and we want to be diligent in making sure each member understands every part of the financial relationship we have.  We hope that this letter clarifies things for ************************** and greatly appreciate his membership and all of our members at 7 17. 
  Sincerely,
  
  
  *********************
  Senior **** ********** *********

  Customer response

  10/29/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  

  I transferred money from my checking to their savings account.  They did not accept the money and then closed my account so I couldn't keep putting money into the account to pay for the truck. then was charging me for insurance that I already have on the truck and did what they said by putting storage and fire on the truck since it has a blown motor and cant be driven. I have called multiple times trying to make a payment and or lately to pay it off. Each time I get a run around telling me i need to pay for the insurance and penalties or interest. All i want is to pay this off and have my title to my truck and never deal with this company again. They need to make this right and get this taken care of so i can get my trucks title and get it back on the road. The repeatedly attempts to make a payment and to pay off what i owe has been taken beyond the time to do so and have added extra to it. 

  I have attached where I transferred the money and they did not accept it. it sat waiting to be deposited into account they returned it and closed my account.
  
  Regards,
  
  *************************************
  
  
  

  
  

• Initial Complaint

  06/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Financing my auto loan with seven seventeen was one of the biggest mistakes of my life. The utilize some horrible insurance center in pakastan or somewhere overseas and since i got my loan with them in Nov 21, i have had to verify my insurance with them 13 times. they send a nasty letter demanding i "prove" my coverage over and over, and threaten to start charging me for additional coverage. Its becoming VERY obvious this is a cash grab to charge me for additional insurance coverage i dont want, nor do i need. This is completely ABSURD. Its extortion

• Initial Complaint

  03/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Had vehicle repossessed and was sent to a repo lot where my car was supposed to be but wasnt. They refused to resolve matter

  Business response

  03/14/2023

  
  March 13,2023
  
  
  Better Business Bureau
  **********,Mahoning and Trumbull counties
  ***************************************************************************************
  
  
  RE:     Customer Information:
  *********************, ********************************************************
  BBB Review ID: ********
  
  7 17 Credit Union has reviewed our records regarding complaint ID ***** filed with the Better Business Bureau on March 6, 2023.
  The credit union contracts with a third-party company to enforce vehicle repossessions. Our records indicate that Mr. ******* vehicle was repossessed on February 21, 2023 due to delinquency and lack of acceptable insurance. Once the vehicle was secured, it was taken to a holding lot in ******, ** to await transport to a vehicle auction site in ******************, **. The same day, *************** made contact with the credit union where 7 17 staff explained the requirements to take back possession of the vehicle: provide proof of full coverage insurance and the amount necessary to resolve the delinquency.
  
  On February 24, 2023, **************** provided proof of insurance and later phoned the credit union stating he was unable to make any payment until February 28, which coincided with his next payroll. On March 2, 2023, Mr. ******* vehicle was moved auction site. On March 6, **************** paid the past due amount.
  
  With understanding of the difficulties members can experience needing to travel regain their vehicles that are in repossession, 7 17 Credit Union contracts with a third-party with no control over their practices for when a vehicle is moved or relocated. 
  
  Sincerely,
  
  
  *********************
  Senior **** ********** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩