We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Motels

          Ameristay Hotel

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Motels.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            05/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Place needs condemned, had issues with customer service as well as bedbugs and cockroaches

          • Initial Complaint

            10/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We stayed at this hotel for one night because my daughter died and they refused to give us our deposit backamd they refuse

          • Initial Complaint

            07/14/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            My company paid for my room and I was told the card declined. The guy at front desk did not try to reach out with booking.com to fix the issue he ask for me to pay out of pocket it was so late and I was tired from driving that I did when I checked my account I was charged twice for the room I tried call business to explain but the got an attitude and very disrespectful with me and basically told me to figure out the issue myself which in my opinion is very unprofessional. You don’t treat a paying customer like dirty when they have issues because of your company

          • Initial Complaint

            05/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            This complaint is for my father/mother in law, (**** and ******** *****) who came to visit. They are from ********* and they came to stay at the Ameristay in Waverly OH. We live in Wavery and this hotel was close to us. They are an older couple and this hotel just plain bullied them. On May 12, 2023 at appx. 9:00pm, they had just went to bed when a maintenance person came and knocked on their door. When they answered, the man proceeded to tell them that they had to chance the lock on their door right now. They were in their pajamas and asked if he would give them a few minutes to put clothes on. So they both got out of bed, got dressed etc. Asked to talk to the manager.... The maintenance man and the manager Becky R**** were very rude and said that it had to be done right then and could not wait. Ms. R**** proceeded to tell them that they (hotel staff) can come into their room whenever they want and there was nothing they could do about it. They also proceed to tell my inlaws that it would only be about a 15 minute job, however, it ended up lasting over an hour. Becky R**** and the maintenance staff used intimidation and bullying tatics on an older couple and knew they could get away with it because they were defenseless. They were almost to the point that they were going to call the police. Ms. R**** did nothing to resolve the situation except a 10% discount. The entire hotel stay charge should be voided. My inlaws should get their money back for their stay. Anyone who bullys old people should not be in management positions. I could not find any way to contact the owner of the hotel, which all information I found says that Randall R** is the owner of the Ameristay in waverly, ohio. But I could not find a way to contact him directly. If you contact the hotel, you get Ms. R****, the one who did nothing but scare innocent old people.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          800 W Emmitt Avenue

          Waverly, OH 45690-1091

          Visit Website
          (740) 941-4678

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.