Reviews

Good product, but horrible customer service! I ordered (and paid for) three 5-lb bags of gummi bears, in time to arrive for an event. These were to be used as party favors for the guests, and this would require all three bags.The package arrived in time, but the company chose to send just one of the three bags, with no explanation other than "oh, the distributor made a mistake." So, we were unable to use the candy for party favors, since that one bag was not enough.Just Candy has told me that they will refund me for the 2 undelivered bags but that will only refund $1 for the shipping. They refuse to work with me to resolve this.I highly recommend that you avoid purchasing from this business.

Worst Customer Service ever! Do not order from this company! If I could give zero stars I would! We ordered candy and containers for our daughters' Sweet 16 party to be held at an external venue. Two of the containers arrived broken; the candy orders were wrong not once but twice! When we contacted the company, they told us: "we'll just refund your money for the containers." For the incorrect candy, they also advised us that they couldn't fix the order in time for the party because they "have a production process system" that they have to follow to select the candy, wrap it and ship it to the customer, which takes a minimum of 3 business days. We were in time for them to fix the order, and they shipped us the missing candy, but instead of sending the required two types of candy, they only sent one. Then, when we contacted them again, they said, "well, it's just human error" and "we'll refund your money for the second candy." So we ended up getting the same candy and containers from a local retailer and paying a lot more. We will never use this company again; it should also be noted that they also will substitute product without telling you.

I ordered 600 personalized chocolate bars for Valentine's Day for a large event where everyone needed to get the same bar and they stiffed me 100 of the bars. These were ordered 2 1/2 weeks in advance and received the order with a week and a half before the event. When I counted it a week before the event, I realized there was only 500 pieces instead of 600 so called their Customer Service. 1). The woman in customer service was so rude. She told me she couldn't ship the remaining items by the date needed because of all other items that were in production. I said, wait, you failed to send me 100 items of my order and you can't make it right? It's too bad so sad for me and my event which I entrusted into your business. She then, started yelling at me about there is 3 days of production time and blah blah blah. Then I asked to be transferred to her supervisor. 2). Supervisor never called me back. 3). I get an email from Just Candy confirming they messed up and basically said, they could refund me the money for the 100 candies or they'll ship them, but they won't be in time for when I need them for. They literally have no idea what good customer service looks like. Now I have to figure out plan B to make sure at least everyone gets the same candy bar, even if it isn't wrapped the same. I will never do business with them again and recommend you don't either. BBB made me select at least one start, but I'd give none if I could.

Don't even TRY to order candy from this company as you cannot get off their mailing list. After numerous requests, I still keep getting emails from them. For this reason I will NEVER order from them and recommend you don't either.

Really want to give 0 stars. Leslie was very rude and not responsive, there website is misleading especially on delivery dates. Delivery cost was extremely high and there is no returns when you do not want the order any more. I do not recommend ordering from them especially when the delivery and shipping dates are very misleading. I pick for my candy to be here by May 19, 2023 and it did not get here until May 22, 2023

I ordered 2 candy orders to include my daughter's picture for her graduation party. I placed the order on February 27, 2023, and the party was scheduled for May 27, 2023. I asked for delayed delivery for the beginning of May 2023. My order was for 30 cubes of gummy bears and 20 cubes of Hershey's kisses. I received the 30 cubes of gummy bears on May 11, 2023. I checked them out, wondered why the Hershey's Kisses were not in the order, but expected them to arrive separately soon. My husband checked the box and the packing slip and saw that the 20 cubes of kisses were listed on the packing slip. I contacted Just Candy by phone on 5/18/23. I had no problem getting through to someone, but was told that they would not be able to get the kisses to me until May 29, 2023, so they would refund me the $119. This is all well and good, but I ordered them because I wanted them for the party.

Terrible service, you can not get a hold of anyone. My order was never delivered. Do not buy from this company.

I ordered over $200 worth of products and they never followed through with delivery! I am completely disgusted by this company's customer service and will NEVER order products from them again! They have a horrible warehouse shipping team that does not know how to ship correct amounts of products to customers and then trying to follow up and get the rest of my order is a total night mare- stay way from ordering from this company!

Worst customer service I have ever experienced! Was promised a full refund after some of our order came melted and opened. Didnt trust the rest of the candy in the shipment. After weeks of emails and phone calls, still no refund. The customer service representative actually hung up on me!! Please do not order from this company!