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          Business Profile

          Deck Cleaning

          Deck Works

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Deck Cleaning.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I hired Deck Works to build a back deck and front porch with a metal tin roof. The wood used to build the support for the tin roof is in poor condition and the roof itself is not done properly. Water is leaking. In Addition, he broke a stone step at my house when he was sawing wood on it. I told Deck Works about these issues and other issues. He came out and put a strip of tape on the top of the tin roof, which is not any kind of suitable repair and used adhesive to try to put my stone back together, which is bad looking and also will not last to hold the stone together. I would like a professional stone repair company to come out and fix it at Deck Works cost, and I would like the front porch as far as the roof and wood underneath supporting it repaired. If they are not willing to repair, I would like the $3000 back that I paid for the roof so I can have someone else come in and replace the wood and make the roof in good condition so that it is not leaking. Thank you.

            Business response

            11/15/2024

            We would be willing to refund the customer $3000 to make any necessary repairs they deem required.  Upon acceptance of the settlement, the customer thereby agrees that no more complaints can be made publicly or litigiously.

            Customer response

            12/09/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


            (PLEASE TYPE YOUR REASONS HERE)



            The business stated they are not willing to go that high. However, they did not state what they are willing to do in terms of the steps and roof. 

            Regards,

            ******* ******

            Business response

            12/13/2024

            We are willing to give the customer $3000 to settle this matter. Upon acceptance of this offer, the customer must agree that it is a settlement, and no further negative media or litigation can be made. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          8216 Princeton Glendale Rd

          Ste 275

          West Chester, OH 45069-1675

          Visit Website
          (513) 942-3325

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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