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65 Customer Reviews
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Review from Marie S
2 stars12/31/2024
I should have read reviews previous to ordering 12/10. They give me an arrival date of January 3rd even though they are supposed to be Christmas cookies for a Military Man in ******. Now after Christmas they are offering 60% off, I guess if your Christmas (key word) cookies don't arrive until after Christmas you should get that offer too. When You look at the tracking it shows Label made, not in system. Hummm I'm guessing they won't arrive on Jan 3rd either? I also read another review stating they wouldn't deliver to an APO. They didn't tell me this.I also texted customer service a couple times and the 2nd time they left and didn't come back. I just wanted some answers as the tracking makes me wonder if it's even been shipped yet. I have no idea what the cookies taste like, they better be good for all the time I've put into this order thus far.Review from Melinda B
1 star12/30/2024
My first order took 11 days to get here. I paid $23 shipping thinking they would be here by 12/13. I called and they did refund the shipping. I waited a few more days for my order to get here and called again. They gave me a replacement order on 12/17. That order still has not arrived. I appreciate the refund and the replacement order but the shipping is ridiculous. It only takes 4 hours to drive the distance but almost 2 weeks to ship. The first order the cookies did not seem as fresh as they should have been.Review from Robert R
1 star12/25/2024
We subscribe yearly on auto pay for the deliveries we order. We ordered 5 sets of cookies on Dec. 17 from Cheryl's Cookies to be sent to 5 separate families. Orders were scheduled to arrive 20th - 22nd. No further communications from company. On Dec. 24 I contacted the website through their "live chat". Very rude and no information given. Only questioning me and 4 separate disconnects from the chat. On the 5th try and a very rude chat conversation I requested to speak to a supervisor and was given a 1800 # for another customer service (Flowers) and disconnected. Called the number and of course just another customer service person. to summarize the rest of the story - info was that ***** had the products at the hub only 40 minutes from the addresses and would be delivered "tomorrow". Nothing but lies!!! It is now 2:15 pm Dec. 25 - still no deliveries!! I am cancelling my shipping subscription (auto pay yearly) - totally useless.Review from Amanda R
1 star12/24/2024
Cheryl's has ruined Christmas yet again! My items were to be delivered between 12/21-12/23. My items are now scheduled to arrive on 12/26, after the guaranteed delivery date. In an emergency pinch and against better judgement, I placed another order that said as long as I ordered within x-hours, it would arrive on 12/24 for a flat rate. That item is now scheduled to arrive on 12/27, well after Christmas. I will never use Cheryl's again and I will highly recommend everyone I know avoid them!Review from Debbie H
1 star12/21/2024
The gift I wanted to order was unavailable. I called and spoke to a representative. She told me about a "similar" item which I didn't want. She told me the item I wanted #****** would be available for delivery on 1/2/25. She also told me she would charge me $4.00 for shipping which would give me free shipping for a year (all my gifts are done so I didn't want that but hey for $4.00?). The confirmation email comes to me with the wrong item and a charge of $19.99 for the passport which I didn't authorize. Two strikes. I'm done with them. I ordered 2 items for friends this year but I WILL NEVER ORDER ANYTHING AGAIN. I DO NOT LIKE BEING LIED TO. AND THEY ORDERED THE WRONG PRODUCT. I SPECIFICALLY REPEATED EVERYTHING (THE CORRECT PRODUCT # AND THE $4.00 shipping for what?). Finished.....NO MORE. They shot themselves in the foot. GOOD BYE CHERYL'S.Review from Jessica W
1 star12/20/2024
Terrible customer service. I will not be ordering from them again I placed an order and paid extra shipping to have it arrive yesterday so that it would be here in time for a gift for a group of people. It never came. When I called customer service I was informed a refund was not happening because my order was already processed. I asked to speak to a manager and was denied. The customer service representative was rude and said no she was handling my issue. In the end I was forced to settle for refunded shipping AND that my cookies will arrive in 5 to 7 days, which tells me they were never even shipped. Don't offer expedited shipping if you can't actually provide it. Now I'm stuck with 40 cookies I won't need(if they ever get here). Never again.Review from Mary N
1 star12/20/2024
Ordered Christmas cookies on 12/7/2024 for delivery between 12/19/2024 and 12/20/2024. Contacted them morning of 12/20/2024 as my order hadnt shipped yet. They said that the items I ordered were no longer available. I got a full refund and will never order from Cheryls again.Review from Ellen B
1 star12/05/2024
I have ordered cookies from Cheryl's for years without a problem. That all changed today. Trying to send cookies to a military family with a APO address and they will not send to APO addresses. Tried on their web page and also called and talked to different people with the company. They not only advertise that they send to ************ at APO addresses but also do it free. Horrible experience. **************** was of no help. Said they don't send to *** even though their advertising says they do. They have now lost my business!Review from Ann M
1 star10/27/2024
I was in the *********** headquarters store twice in two weeks. On my second stop, an employee asked the woman NEXT to me if she was over 60, as she would qualify for a 15% discount. I stated, IM over 60!. I checked out the frozen options (which I ended up buying a case of), and was told to shut the freezer door. It had been open all of about 5 seconds. When I checked out, I assumed I would be given the discount, having stated that I am, indeed, a senior. My bill was over $70. Upon returning home, I checked the receipt. No discount. I decided to get the rest of my Halloween treats from C Kreugers, where I was greeted with handshakes and introductions, an automatic discount, two free cookies and the door being held open as I left. The experience at ********** was far superior to that at Cheryls, and I will shop there going forward.Review from Dee Dee M
1 star10/24/2024
Placed an order to be delivered as a birthday gift. Two days later there was still no shipping confirmation available so I emailed their customer service. When I didnt receive a response to my email, I called their customer service the next day only to be informed that the cookies I ordered were no longer available. There was zero communication from the company about my order needing to be canceled or better yet, asking if I would like to order something else. This was my first and last time ordering from this company. I do not recommend them at all.
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