Reviews

Aspen was able to have our roof approved for replacement with the insurance company. They did a nice job, but over order products, use leftover products for the next job, don't credit for the returns, and are over charging insurance companies. Someone has to pay the bill while they make more money. Plus, they have a referral program and don't pay the money out. If you can have your roof done by a local business, I highly recommend not having the storm chasing roofers do yours!!

We’re glad to hear that you are happy with your new roof. Not only did we do a great job on the install, but we also upgraded your shingles from 3-tab to architectural at no additional charge to you.  So in this case, we were willing to make several hundred dollars less to ensure that you got a better roof. We were not able to charge the insurance company for that upgrade. When any roofer installs shingles, there is a certain amount of material that gets cut in order to fit all the different angles and contours of the roof. The amount of “waste factor” is not an exact science and varies from job to job. Sometimes we end up with leftovers, sometimes we have to buy more material. Material that has been used (even a tiny bit) or has open packaging cannot be returned.  Since we paid out of pocket for those upgraded shingles, you do not get to also keep the money if we had anything leftover to return.

As far as the referral program, we have explained several times how our referral program works - once both accounts are paid in full then the referral check is processed. While your install was completed in October 2023, we did not receive your final payment until 9/20/2024. We told you that it would take 3-4 weeks for us to send you the referral bonus and it looks like you will receive it within that timeline. I’m sorry that it takes us that long to process referrals; we’re actively working to make that better. But, to be fair, it is complicated and requires checks-and-balances to make sure it’s accurate.