Business Profile
Heating and Air Conditioning
Buckeye Heating, Cooling & Plumbing
Reviews
227 Customer Reviews
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Review from Brandy E
5 stars01/31/2025
We had our furnace checked as well as air duct cleaning. All 3 technicians were polite and knowledgeable. Weve never had either service done and all the techs explained the processes very well. Definitely would use their services in the future if the need arises.
Buckeye Heating, Cooling & Plumbing Response
02/03/2025
Thank you for taking the time to leave a 5-star review! Were thrilled that your recent service call was a positive experience. Feedback like yours motivates our team, and were honored to serve the Columbus community. If you ever need further assistance, dont hesitate to reach out to Buckeye!Review from Donna B
5 stars01/31/2025
I would highly recommend this company! They replaced our furnace and air conditioner (May 2024) and did a neat and thorough job. They were very polite and walked me through the new systems and thermostat and made certain I understood everything they did. I had them come back for the winter check and signed up for their program for twice-a-year check & clean.Buckeye Heating, Cooling & Plumbing Response
02/03/2025
We truly appreciate your 5-star feedback! Its always a pleasure to hear from satisfied customers like you. We take great pride in our technicians and their dedication to delivering top-notch service that reflects our core values. We're thrilled to know you had such a positive experience. We're grateful for your continued trust in our service and are proud to be part of the Columbus community. If theres anything Buckeye can assist you with, feel free to let us know!Review from Eileen K
5 stars01/31/2025
Always have had quick service with very helpful and good technicians.Buckeye Heating, Cooling & Plumbing Response
02/03/2025
Thank you for the 5-star review! We're so happy to hear that you had a great experience during your service call. Serving the Columbus community is a privilege, and your positive feedback means the world to us.Should you need anything else in the future, the Buckeye team is here for you!Review from Ben H
5 stars01/28/2025
From the person that answered the phone to the technician that came out to the house, all of them were very upbeat professional and communicated all of the steps clearly. ******** (the technician) was especially nice and did a great job.Review from Brett A
5 stars01/24/2025
Technician was polite and helpful. Plumbing problem solved quickly. THanks, will definitely call again.Review from Cheryl B
5 stars01/17/2025
My technician, *****, was extremely knowledgeable and polite. He explained everything so that I could understand it, and offered helpful tips for ongoing maintenance.Review from Jacqueline F
5 stars01/14/2025
Have always been pleased with Buckeye Heating and Cooling. Service tech was prompt and able to identify himself prior to arrival. Was able to answer questions immediately and very friendly.Thank you!Buckeye Heating, Cooling & Plumbing Response
01/16/2025
We're so glad your service call was a 5-star experience! Feedback like yours motivates us to keep delivering the best service to our clients. We look forward to serving you again in the future - reach out if you ever need anything from Buckeye!Review from Jeffrey A
5 stars01/11/2025
Fantastic service! The person doing my annual furnace winter check up was exceedingly skilled in checking all the parameters of my furnace. He cleaned parts that showed some oxidation, measured gas pressures as well as amperage readings. The written report was very well conceived and summarized the condition of my furnace. I have been a customer of ******************************************* and ****************** since its inception. I have never been disappointed!Buckeye Heating, Cooling & Plumbing Response
01/12/2025
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with your annual furnace check-up. Its great to know that the technician was thorough and skilled in ensuring your furnace is running smoothly, and that the written report met your expectations.
We truly value your loyalty as a long-time customer, and we're grateful for your continued trust in Buckeye Heating and Cooling. We look forward to serving you for many more years to come!Review from Mark W
3 stars01/10/2025
I wasnt happy they changed my filter, it was a 4 filer and was only 2 months old. I was at work. Didnt even look at outside heat pump. No really happy.Buckeye Heating, Cooling & Plumbing Response
01/12/2025
Thank you for sharing your feedback. We're sorry to hear about your recent experience and understand your frustration. We strive to provide high-quality service, and we regret that we fell short this time.
We would be happy to look into the situation further. Please feel free to contact us directly with any details you can provide, so we can ensure your concerns are addressed and resolve any issues regarding the filter change and the outside heat pump inspection.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.Review from Charles R
1 star01/06/2025
Went out and found a plugged return air filter, unit off on high limit. Checked heat exchanger found 0-PPM of ** in discharge air side of furnace. And 0-PPM of ** in living space. Furnace is less than 6 years old and is now heating and cycling. I dont think a new furnace is warranted!!! & I nor my tenant and tenants kids didnt appreciate the condemnation via closing the gas valve and unwiring the T-on a perfectly good piece of equipment on a 20* evening in an attempt to sell an over priced furnace.Buckeye Heating, Cooling & Plumbing Response
01/12/2025
Thank you for sharing your feedback. We apologize for any confusion or frustration caused during the service visit. We understand how important it is to ensure both safety and comfort, and we sincerely regret that the actions taken were upsetting to you and your tenants.
Our intention is always to act in the best interest of our customers, prioritizing safety above all else. In this case, it appears there may have been a misunderstanding about the furnace's condition. Were glad to hear that the furnace is now heating and cycling properly, and we certainly agree that a new furnace should not be necessary under these circumstances.
We appreciate your detailed feedback and will review the situation internally to ensure that our future visits are conducted in a manner that reflects the trust youve placed in us. If you would like to discuss this matter further or have any other concerns, please dont hesitate to reach out to us directly. We're committed to making sure youre completely satisfied with our service.
Customer Review Rating
4.73/5stars
Average of 227 Customer Reviews
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