Complaints

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Aug 29, 2024 date of sale of a 2010 Outlandler this vehicle was only driven 15 miles and had engine seize.. It was found that vehicle had no oil or water in the engine. I was told car was all set and ready to drive. I told them about issue and the claim I took oil and water during very short run of 4 miles on a time window of 15 ********** credit app was even taken and they claim the did an in-house finance and I was able to get vehicle with no proof of income which i offered, and no proof of residence. The only thing needed was my state ohio license. the sale was very rushed, and after they tell me the the 3000 mile 90 day whichever comes first warranty will not be honored. They claim I ruined this car within a total of 15 miles of driving. Their reviews I find are terrible and notorious for cars not lasting a week or less, I had no ideal or knowledge of this until after this sale. They refuse to do anything for me concerning this. I would my money back. I plan to give the car back to them right away. The payments are to begin on Oct 3rd and I am not paying them for this Outlander.I have full coverage on this vehicle and they say is I turn it off they will tell BMV that I am driving it without insurance, so I am going to the *** and try to cancel the registration. I do not want a vehicle that does not even operate and they dont want to honor their warranty that was for engine/drivetrain atleast for 3000 miles and 90 days warranty. I found many other buyers have encountered similar issues with this company. I am reaching out for your help.Thanks in Advance,****** N *******

  Business response

  09/23/2024

  to whom it may concern:

  on august ******* Mister ******* came and purchased the 2010 ********** outlander he had the chance to check it out and test drive it, and he loved, we agreed on the price and monthly payment we signed all the paperwork and Everest auto group gave for him 90-day warranty on august ******* he came to the dealership and asking us if we toke his vehicle I told him why would us take your vehicle he said I park it in parking lot where I live at I advise him to call the police and report your vehicle missing he left about ***** minutes later he came with the vehicle damaged and we asking what happen he said the property  manager pulled and parked it somewhere he sat in my parking lot 30 minutes calling the police  I told him he have to be there the incident happen i have documentation and pictures before and after on the vehicle and I have report from certified machinic the engine wasn't seized engine and the damaged was done to the vehicle when was it pulled without key broken lower control arm and stabilizer link and lower ball join is contacted with lower control arm he has insurance claim open as well 

  I'll be glad send you everything and even his emails 

  if you have any question, feel free to contact us at ********** or *************************************** 

  Customer response

  09/25/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  ****** *******
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩