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          Dentist

          Dental Care of Bixby

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Dentist.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/04/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I went to them for dentures. What they gave me are two useless plates that don't fit my mouth. There was never any try in or test fitting. They're both too tall and I can't close my mouth or open it wide enough to bite or chew anything. The bottom is not wearable at all. I've been trying to live off soup for over a month now, I'm losing weight and getting sick. They've refused to listen to anything I've said and provided no information about anything. I'm on United health care insurance, part of Medicare because of my condition, they will only cover dentures every 5 years so if I can't get this dentist to refund my insurance then I can't get these dentures made properly. They're cheap shoddy pieces of plastic that are rough on my tongue, don't properly fit my mouth, and seem like they cost about $20, but they charged a lot more than that for them. I just need help getting this fixed so I can try to continue living the last decade of my life. I've missed a family reunion, Christmas, and my birthday which is today, because I don't have any teeth now and it's embarrassing and depressing and so stressful that it could land me back in the hospital. What can I do? I don't know what resolution to ask for, I just want insurance refunded and released from this place so I can go somewhere to get it made correctly. If this guy, who I've only seen a couple times while his dozen assistants do all the work, can't do dentures then they should've said so and I'd have went somewhere that can.

            Business response

            02/01/2023

            Business Response /* (1000, 5, 2023/01/06) */ In regard to the complaint filed for Case #XXXXXXXX, we value our patients and the care we provide for them, and we take our patient concerns and complaints very seriously. Patient is 4 weeks post op extractions and denture delivery. We're continually working with the patient to ensure that he is satisfied with his dentures. The healing process takes time and adjustments and relines will completed as needed. We strive to serve each of our patients with the highest quality dental care experience possible and take pride in committing to each patient's oral health. At Dental Care of Bixby we feel we have accommodated the patient's needs by seeing the patient as need for adjustments and relines during the healing process and will continue to try to meet the patient's needs.

          • Initial Complaint

            03/31/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Sir I was sent to your place of business thinking I would get new top plates for my mouth, rep told me the payment was needed before work, I foolishly paid, I never saw the dentist until I was sitting in a chair with an intern, you looked at my mouth and then I never saw you again for 3 weeks when I went in to get impressions, you informed me I would need to wait another 3 weeks, I came back to for my appointment thinking I would get my teeth, I had to do another impression I did not see the dentist, was told to come back in another 3 or 4 weeks, came back again and was told another 3 or 4 weeks before my teeth would be ready. I still do not have my teeth. (Please see attached)

            Business response

            04/27/2022

            Business Response /* (1000, 6, 2022/04/14) */ Referencing Case #XXXXXXXX In regard to the complaint filed for Case#XXXXXXXXX, we value our patients and the care we provide for them, and we take our patient concerns and complaints very seriously. Pt presented to our office on 02/14/2022 with a fracture on her upper denture between tooth number 7 and 10 and a missing tooth. Patient's denture was over 20 years old. Dr. ******** gave her 2 options for treatment. The 1st option was to fix her current denture and the 2nd option was to have a new upper denture made. Pt chose to have a new denture made. An impression was taken same day and sent to the lab to be processed. On 03/01/2022 the patient came in to try in the Wax Bite/Framework. Patient was then scheduled for 03/22/2022 for a wax try in. Denture was tried in and approved by the patient for fit, feel and esthetics. The case was sent to the lab for final processing. We strive to serve each of patients with highest quality dental care experience possible and take pride in committing to each patient's oral health. At Dental Care of Bixby we feel that we have accommodated the patient's by calling on 3/31/2022 (left voicemail) and on 04/05/2022 to get the patient scheduled to deliver her denture. When we spoke to her on 04/05/2022 she told our Business Assistant that she didn't want the denture and the she was not coming back to the office. If the patient choices that she for sure does not want the denture, we will refund the patient the full amount she paid out of pocket and will also refund her insurance company for the amount they paid towards the denture. Sincerely, Kelley ****** Practice Manager of Operations Dental Care of Bixby

          • Initial Complaint

            03/21/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            went for a 79 dollar cleaning, exam and x-ray. was told teeth need deep cleaning that will cost 900 more to do and never got a cleaning and still charged 79 dollars for only x-rays and exam. Disabled veteran with not that kind on money to spare, could barely afford the 79. truly disappointed.

            Business response

            04/20/2022

            Business Response /* (1000, 8, 2022/04/14) */ Referencing Case#XXXXXXXX In regard to the complaint filed for Case# XXXXXXXX, we value our patients and the care we provide for them, and we take our patient concerns and complaints very seriously. Patient came in for our $79.00 new patient special. X-ray, periodontal charting, and an exam were completed. Pt was diagnosed with periodontal disease and a treatment plan was gone over with the patient to address the disease. Pt declined getting the recommended treatment. Pt was charged the fee in error. Our team has been educated on how to handle this in the future. Pt was refunded the amount paid in full and we provided him with a copy of his x-rays to take to another office as requested. We are available for any future dental needs or questions to help our patients. Sincerely, ****** ****** Practice Manger of Operations Dental Care of Bixby Consumer Response /* (2000, 10, 2022/04/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) after contacting the office manager, a full refund was sent back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

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          Contact Information

          12106 South Memorial Drive

          Bixby, OK 74008

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          (918) 364-7000

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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