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          Business Profile

          Cabin rentals

          Broken Bow Adventures Luxury Cabins

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cabin rentals.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On July 4-7 2024 we rented a cabin from Broken Bow Adventure. We have been trying to get a hold of someone to no avail. Several of our family members came home with bed bug bites. If someone please would contact me asap in regard to this issue. We have sent several emails, left several voicemail since the 7th and no one has returned our call.

          • Initial Complaint

            05/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We are due a $250 damage deposit refund. Upon arrival we needed to wash bedding and tidy up before even unpacking. We completed the "chore" list above and beyond so guest wouldn't have to do the same prior to enjoying their vacation. We waited the amount of days stated in email regarding time frame for refund prior to reaching out. Emails have not be returned and phone calls lead to un-returned calls. There have been several of each. We are currently only seeking what we are owed per the rental agreement.

          • Initial Complaint

            04/21/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On Nov 21, 2022, made a reservation for July of 2023, paying $500 ($250 non-refundable deposit, $250 refundable damage insurance deposit). First by phone and then by email on April 14, 2023 - well before the 60 day limit, we cancelled the reservation due to health issues. Upon notification - again both by email and by phone, the rental company has refused (rudely) to pay the refundable deposit.

          • Initial Complaint

            08/30/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I rented a cabin from them on July 21st. The cabin was ok but not great. He then kept my $250 security deposit with no explanation as to why. When I left a bad review on Facebook he said that he had sent it to me…. And then sent me $25.

          • Initial Complaint

            05/14/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a cabin through vrbo with this company! I received an email saying I was booked and no money is due at this time. I called the company to update the number of people that would be attending and the manager stated that I was not booked and if I dont pay ******* my cabin would be released. Concerned I gathered the money and made this payment! One of our family members passed and we needed to cancel. I cancelled and requested my money back bc the cancellation policy states I could get my money back if I called before sixty days with a 250 cancellation fee. I called to cancel and now this company is stating no refunds when they took my money for no reason!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Broken Bow, OK 74728

          (580) 380-5547

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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