Reviews

Failed to service on original installation after a new Daikin heat pump installed. Their tech said all was ok. I hired AirCo as the unit ran non stop. The root cause was overcharging of R-410A coolant!! I stopped payment with the lender to get reimbursed for the service call by *****. AMP paid. January 16 2024 we woke up to 56 in the house. Both of us in our 70s. AMP Mechanical was called they told me to turn on Emergency Heat! You dont do that with a brand new heat pump. It is to automatically sense the need to use Emergency Heat. They would not come out for 3 days. I called AirCo again. The unit had a bad panel for emergency heat. It was replaced at $475. I had to hire an attorney as their receipt for installation said 12 years parts and labor. Labor apply IF They do the labor, not another company. They paid $300 of the $475 and told the attorney to tell me dont ever call them again. I have AHS home warranty. I called last week for the free spring AC(Heat Pump) tune up. AHS assigned AMP mechanical. Today ******************** shows up. I called AHS to find out why AMP did not come. AMP requested that the service call be assigned to another provider. If I had know then what I know now. I never would have purchased a brand new beta pump from AMP Mechanical. I will gladly pay going forward to have my unit serviced Correctly in a prompt manner! Others have left low reviews for AMP. Not good.

Very unprofessional and unorganized. Some technicians are knowledgeable but some are not. They also try to do a hard sell on you to buy new units instead of repairing. If they make a mistake they will not take responsibility for the issue. The scheduling is unreliable - they forget to make your appointment and then won't make it right for you.

******** *********** (***) sent them to fix my Air Conditioning Unit because it wasn't cooling. In the Hottest Summer ever in Oklahoma, it took them 5 days to come out 7-10-22, which I understood because a lot of AC Units are failing. The 1st Tech said I needed 5lbs of Coolant and charged me $375 and I think they ripped me off because the coolant isn't the problem. Flipped gages to tried to convince me it was low, but never showed evidence. I told him the Condenser wouldn't turn off and he found that my contact switch was broken and told me they would be back in 2 weeks but my AC would still cool. Well it didn't cool at all. The Temp in my house averaged 86-92 degrees and outside was a sweltering 100 to 109 degrees. When I contacted their Customer Service Rep 'Amy', she actually told me that I needed to calm down...little did she know I was very professional and she really didn't want to se my bad side. How would she like to be sitting in a house for 2 weeks that was 86-92 degrees on a daily basis!!! I convinced them to come out the next day instead of 2 weeks and the 2nd tech installed the contact switch and said my unit was over-heating and unplugged it. He said his Supervisor would have to come out to determine why it was overheating. I called and texted for several days with no return phone call or text. Got *** involved and they finally got me an appt a week later with their AMP's Supervisor. He came out and said nothing was wrong with the unit and plugged it back in. It cooled for 1/2 a day and wouldn't cool again. I proceeded to call and text AMP to no avail. Three didn't people came out and NEVER fixed the problem. Got *** to assign someone else who I've never heard of. Don't EVER use AMP...they won't fix your problem and they will NEVER call you back if your issue isn't resolved the first time. This is the worst company I've ever dealt with and the worst Customer Service I've dealt with.