Complaints

• Initial Complaint

  01/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Manager of this establishment took advantage of this position . he was a close friend of me & my daughter . we spend many days in the office eating while he taking care of his customers, Ishmael munir (manager) even let my daughter sleep in the office closet for a couple of hours, while he attended his customers . when it was convenient for ishmael he would wave the fees or when her storage payment come up he would some how tell me it was taken care of , we had a fallen out last couple of months due to personal issues. & now prices went up & fees were added and for some reason when i confronted him about it . Ishmeal had said it was all done from the owner, now which I couldnt understand while back awhile ago ishmeal said the owner calls him a once in awhile jus to check up on things , I was not inform abt the 96.00 increase until accouple days ago when i sent Ishmeal a text abt my daughter payment (last month the payment was 76.00). along with this lengthy text about something not related to his job , I explained to Ishmeal that text was very inappropriate and almost like stalking me .. Tells me if i dont pay it go to auction. which he threaten me with , but never lets me know when or how long i got before the late payment will hit . when i ask if i can talk to the owner he said he couldn't give me that information . i want to move my stuff out as soon as i can , but with the prices & fees he keeps on adding due to the manager ishmeal Munir taking this personal knowing my daughter life is n that storage . its hard to get her stuff out we iam having to pay for unnecessary fees the manager is setting , Please better business beau get involved because i don't think the owner is aware if so , why we we not aware of the price increase and & fees jus added to our payment then threatens with auction our stuff on line . Ishmael munir is not giving us the information that is needed til after the fees hit our payment....

  Business response

  01/31/2023

  We have resolved this issue with the customer.  Ms. *******’ payment for her month’s rent for her storage unit was run twice because the first payment was denied by her bank due to insufficient funds.  Once we were notified that the bank denied payment, our software ran her payment a second time since the payment was due.  With that, we have still waived Ms. *******’ rent payment for February as a gesture that we value her as a customer, and therefore she is receiving a free month of rent for her unit.  We have decided to proceed with this because we want to work with our customers.  We appreciate their business, and we want to be a good business to our customers and our community.
  

  Regarding the rent increase, Ms. ******* was notified of the rent increase via letter.  Because the tenant agreement is a month-to-month contract, we notified Ms. Burgess 30 days prior via letter that her rent was being increased in January of 2023 as is standard at the beginning of a new year.  We sent the letter at the mailing address provided by the tenant.
  Regarding fees, late fees are only imposed if the tenant does not pay their bill on-time.  These late fees are industry standard and are defined in the lease contract that the tenant executes prior to moving in the storage unit.  Our software system handles any rent change and all late fees. 
  

  Lastly, our business communicates regularly with our customers regarding payments, fees, etc.  We utilize software that automatically sends out notifications via email and text of when bills are upcoming, payments are accepted or delinquent, etc.  Each customer also has the opportunity to view their account online.  We pride ourselves on over communicating with our customers and desire to work with them when issues arise as evidenced by providing Ms. Burgess with a free month’s rent.

  Customer response

  02/13/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  iam not happy with the out come of this complainant . *********************** the manager of mini max storage still not allowing access to the storage unit when he said he credit me in January , when he ran my debit card 3 xtimes after running the payment through ACH , which i had to file a criminal and fraud complaint again *********************** the storage manager of mini max,  and iam still having problems with this manager . so no i feel like nothings been done . it shown that my payment  was suppose to be credit in February is what he stated to the Better Business ***** as a result  in *********************** lack of handling my payment correctly and this whole issue . now is not be n honored.. I also want o mention that *********************** has not taken responsibility for his action . so please Better business bureau.. help me . in resolving  this issue.  i jus want to get my stuff out of this storage and go some where else , seem i cant due to the fact this manager keep revoking my access to the gate until i pay another payment for February which was suppose to be credit to my payment for February..  
  

   

   

  
  
  Sincerely,
  
  *************************

  Customer response

  02/27/2023

  I resolved the issue with mini max storage as of feb 17,2023..... thank you from ************************* ...

  if their are any more issue i will be contacting better business bureau again ...

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩