Complaints

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We put a down payment on a new Traverse with the agreement that we would not pay more than MSRP. We said we would not pay a market adjust and were told that they would not be doing any mark-up on this model. After the down payment made in December we were just informed we would have to pay $1800 more than MSRP for a "Dealership Package" we don't want or need. We now want our deposit back because Classic didn't stick to the terms of our agreement

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/8/24 I purchased a 2017 **** F150 truck from the Classic Lawton Chevrolet dealership. The next day I observed that the truck had moderate hail damage on the hood and roof. On 3/9/24 I returned to the dealership with the truck. I spoke to the general manager ***************. At that time, **** apologized for selling me a truck with hail damage and he would have all of the damage fixed on the hood and roof by a body shop the dealership is contracted with. I also advised Colt it was the dealerships responsibility and in good faith to have disclosed the hail damage at the time of purchase. The hail damage was never disclosed verbally or on any of the sales documents. On 3/28/24 I received a call from the dealership advising the truck was fixed and ready for pick up. When picked up it was observed that the hood was replaced, however, the damage on the roof was not fixed. The trucks still had moderate damage on the roof. I advised Colt of the outstanding damage. We discussed options and one option was that the dealership would purchase the vehicle back for less than what I paid for it. I declined the offer due to being out $3000 + for a truck I only drove for 10 miles and the sales warranty period being expired, which it expired while at the body shop. I was told that I now own the vehicle and to leave with it. I advised Colt it was not a good business practice and not in good faith that I was mislead with zero disclosure of the hail damage and the dealerships offer to fix it completely. I now own a vehicle that I cannot resale due to the decreased value from hail damage.

  

  Business response

  03/29/2024

  ToWhom It May Concern,
  
  
  Thisis a response to Myra *******'s complaint filed to the Better Business Bureau on March 8, 2024. Myra ******* purchased a 2017 F-150 with 73,425 miles. The purchase took several hours to complete. Myra had numerous opportunities to inspect and drive the vehicle and did both. Myra requested more time to shop financing and weagreed to give her time to do that. Myra took delivery of the truck and signed all documents pertaining to the purchase other than the finance agreement. After several days shopping financing on her own, Myra returned to Classic Chevrolet and consummated the purchase with a finance agreement through Classic Chevrolet.
  Myra returned to the dealership on March 9,2024, and said she had noticed hail damage. Over several hours ofconversation, in which we showed Myra other vehicles that were available for purchase, she agreedto keep the 2017 F-150with the understanding that we would have the hail damage repaired. We agreed to let Myra's significant other drive a loaner vehicle while hail damage repairs were being completed. Classic Chevrolet contracted a paintless dent repair company to repair the hail damage. After much effort, due to the truck being built with aluminum panels, it was decided that buying a new hood and painting it would be the best course of action to repair the damage. The hail damage that could be repaired, was repaired.
  When Myra's significant other, who is not an owner of the vehicle, came to pick it up, she called Myra to explain the condition of the truck. There was careful discussion over the phone as to what the options were. Classic Chevrolet offered to buy the vehicle back and pay$500 for the hail dents that were on the top of the cab that were irreparable. Myra declined both offers and threatened legal action, at which point we declined to continue discussions. Myra' significant other left the dealership with the vehicle.
  Anthony Fiorillo,
  
  
  Classic Chevrolet, General Sales Manager

  Customer response

  04/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  ******************* the General Manager acknowledges in his response I agreed to keep the F150 with the understanding that the dealership would fix the hail damage. I did not agree to only getting the hood fixed and replaced, I agreed to all the hail damage to be fixed. It is not my responsibility nor my issue the contracted paintless dent repair company could not fix it. Additionally, if the remaining damage left is only $500 which was the amount offered to me in a check at pick up then why didn't the dealership just pay the $500 to a body shop to fix the remaining damage? I was never told by **** that which ever damage that "could" be fixed would, I was told ALL of the damage would be fixed. I was only told what wasn't fixed at the time of pick due to the cost being too expensive and the dealership did not want to pay for it.  Again, not in good faith and bad business practices. I have a voicemail message from sales person "*******" stating they would fix all the damage. Additionally, see the attached sales documents I submitted, I have highlighted the section where the dealership was responsible to disclose the damage and the diagram is empty.  Also, on the secondary damage acknowledgement form the boxes are not marked reporting damage(see all yellow highlighted sections). What I am asking for is the difference of cost of what I paid for the vehicle and what the vehicle is worth.  The price the dealership was attempting to pay me to buy the vehicle back which was $21,000.  The difference between $23,500 and $21,000.

  This Chevrolet dealership has also fixed other hail damaged vehicle through their contractor and are not reporting the information to Carfax.  **** advised me of this when he stated his contracted body shop does good work and does not have to report it due to being a dealership.
  
  Sincerely,
  
  ***********************

  

  Business response

  04/17/2024

  ******************** purchased this truck the first day at the dealership, of which she spent several hours, driving the vehicle, negotiating the terms, redriving the vehicle, renegotiating the terms again, before deciding to purchase the truck. The hail damage was only noticed & brought up the next day after the purchase. All of the hail damage that can be repaired has been. Hail damage does not have to be disclosed on a used vehicle.

  Customer response

  04/22/2024

  
  Complaint: ********
  
  I am rejecting this response because: According to ******** Statutes dealerships are required to disclose damage to the buyer of a vehicle.  Please review the attached document containing ******** Statues Title 47. Motor vehicle dealers - Disclosure of certain vehicle damage. The replacement of the hood on my truck due to hail damage and not completing the remaining hail damage on the roof is breaking the verbal agreement I had with the manager Colt that "ALL" damage would be fixed. If I would have been made aware the dealership was not going to fix all the damage, I would not have funded the *********** would have returned it. I was only advised the truck was not going to be fixed completed when picked up on March 28th. This exceeds the time limit of when I could return the vehicle and the dealership was fully aware of this. Due to the dealer's dishonest business practices I now own a vehicle that is not worth the purchase price in value.  My recommendations to those reading this is to not do business with Lawton Chevrolet due to being a dishonest business with fraudulent sales tactics.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My elderly grandparents went to buy a car and they put a ***** dollar deposit on a car and classic sold the car to someone else and will not return the money to them there was no contract for the deposit and they still refuse to return the money

  

  Business response

  06/29/2022

  To Whom It May ******************************* customer that is being referred to has been refunded the deposit of $1000.00 as of June 28th, 2022. ************* came into the dealership on June 28th and spoke to *******************************, the *** here at Classic Lawton Chevrolet, in reference to the issue. The customer had originally put down the non-refundable deposit down on a unit and then decided to go to another dealership due to the fact they said the other dealership would give them more money for their trade.  The refund was issued back to the credit card that it was taken off of, which is in *************** name. The issue has been fully resolved here at the dealership. 

  Customer response

  06/29/2022

   
  Complaint: 17484539
  
  I am rejecting this response because:
  
  I'm glad that they were able to get there money back however he made it sound alot easier then it was. On Saturday the 25th I asked ******* to return the money to the card and he told me no he was keeping it and I asked why and he told me it was his money I said well we will take the car and just not trade it in and he told me that he already sold the car. So I told him again to return the money and he said again no there was no known indication that it was non refundable nothing was written or signed on but he still refused to return the money until Tuesday which is absolutely ridiculous after we had to thretan a law suit because he knew he was in the wrong I would never do business with them again and will also tell everyone else not to as well Sincerely,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩