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          Business Profile

          Online Retailer

          Hotshefashion

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/10/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an order on August 15 with HotSheFashion through a ******** ****************** I received a tracking number for the items but it only ever showed that the item was somewhere near *******, **. Because I had not seen advances in transit over the course of a couple of weeks I filed a claim with ****** requesting a refund. I was contacted by the seller that my items would arrive by September 3 - and they did. However, the items were not as shown in the advertisements - they were cheaply made and overall about two sizes smaller than referenced. When I contacted the company about returning the items I followed all of the appropriate steps to do so. I received a message from the seller stating that if I would like to return the items I would have to send them back to ***** for a refund and in doing so I would have to spend an exorbitant amount of money to do so. Their resolution is to refund me $15 and I can keep the merchandise. I don't want a $15 refund. I want to send them their trashy clothes back and I want a full refund. If I purchase clothing in ******* I shouldn't have to send it back to ***** for a refund. The items were shipped to me from the following address: ***** (001) - YASFBARA, *************************************************************************************************** I have attached an image of the company's return policy but the direct link can be found here: ********************************************************************************* I have also included my correspondence email with their company. Also attached is my correspondence through ****** resolution center - which sided in favor of the seller because the items were indeed delivered after several weeks. Lastly, you will also find my receipt from ****** for the items purchased.

          • Initial Complaint

            04/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Have not received order ! Will not answer emails. Is this a scam ! Cant find my order

          • Initial Complaint

            02/13/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an order for shoes. I received them Friday February 9th, 2024 and have reached out to them as these shoes wreak of an extremely strong chemical smell and made my feet have a burning sensation. I knew right away this was not normal. I have sent photos but there is no way to obviously show a smell. I feel very strong about this smell and the effects and I have the entire bag in my garage. I told them they need to look into quality control as this is a health hazard I received a lame response with an address from ***** This is the principal of the horrid chemical smell and reaction to my feet and not the $27 and total $36.00 They need to be Investigated for this style of shoe and remove them from production The bag is from an address in ** I hope consumers stop using these online boutiques that fully know they are buying from ***** and not made here in the ***

          • Initial Complaint

            01/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            The item received was not item advertised (pictured). When I requested to return, was told I would need to pay $30(non refundable), shipping was to *****, not ********. Spent $50 plus tax and shipping for a useless shirt.

          • Initial Complaint

            01/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered 2 womens tops from this company on 12/6/23. The site told me that I would get free shipping if I ordered a certain dollar amount. I met the dollar amount, but on the confirmation email it showed that I owed shipping. It took a couple weeks to correct this issue. I finally received the items. The one top had ostrich feather trim on the sleeves, it was a pretty green. The item I received was not the same color and the feathers looked like a 1st grader put them on the sleeves. Not what I ordered. To return this item I will have to pay $50.00!!!! And it is yo be sent to ********!! The items were sent from **** in **! This place is not in the up and up snd is very shady! I want to be able to return these items without having to pay $50.00 and I would want to be refunded the amount I paid and to be able to send the returned items to a USA address. Hoping you can help me! Since ordering from them I have had my discover card hacked. I am waiting for a new card.

          • Initial Complaint

            12/11/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On November 12 I purchased two shirts from this online store. I canceled the order the next day realizing I had previously purchased something from them and did not enjoy the quality. They informed me that the order was canceled, but have yet to receive any kind of refund. I have emailed over an over asking for a refund but all they will say is that the order was canceled. The money was removed from my account.

          • Initial Complaint

            11/30/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I made a order on Nov 1th amount ***** $,Nov 10th the order still was not shipped I contacted then ,on Nov 14th I send a email to cancel my order and refund me my money, on 19th I email again to give me my money back ,Nov 22th got email saying they will refund my ******* to 5 days and now Nov 30th I still don't have my money after sending 3 more emails asking for my money, I just want my money back

          • Initial Complaint

            11/22/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered From this website in October and paid for express shipping. After I didnt receive on the promised date, I began Tracking and things became very fishy. A generic reply. We are shipping from another warehouse. Will ship soon. I asked For a refund because I needed To use money elsewhere and kept getting generic email. Will ship in the future. Cannot reach a person and they have since removed their store from ******** and Instagram.

            Customer response

            11/24/2023

            I received A shipment from this business, but the product came from *****, not OK like advertised. It is hideous and I wish to return and receive a refund. The dress is so thin you can see through the front and back and its supposed to be corduroy and wide as it is long. 
            I wear An XL and its way too big. 
            the blouse is XL and its too tight too get on. Very poorly made, cheap items that shipped from ********. 

          • Initial Complaint

            09/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order has not been shipped. Hotshefashion promotes itself as a *** company and says it's located in ********. In fact, it's located in ***** and orders take over 2 months to come to buyers in *******. They only have CREATED a shipping label so that they could appear to have shipped the order. The shipping label was created 2 weeks ago but order hasn't left the facility. Other reviews of this company are all terrible.

          • Initial Complaint

            01/12/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed an online order via Facebook website that Hotshefashion. My order was never received and I asked for refund. It has never been received. I believe this is a scam website from China. Below is email string. Order No. HSXXXXXXXX Placed on Nov 06,2022 Emailed them at *******@hotshefashion.com on 11-14,11-15, 12/10-12/14, on 12/14 they responded that I will receive a refund. On 12/29 I emailed against n that refund was not received and no feedback since. I told them I was contacting the BBB and FBI for fraudulent business practices. They do not have phone number on website.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          918 W Shawnee St

          Muskogee, OK 74048

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          Customer Complaints Summary

          16 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

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