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          Business Profile

          Used Car Dealers

          James Hodge Hyundai
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/18/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            My wife and I purchased a 2020 **** Explorer from them on 10/29/2024. During the sale, our salesman tried to sneak a service contract onto my purchase without asking us. I only found out about it when my bank called me asking if I was changing our agreed price. Then, a week later (11/6/2024), I found out that the vehicle's battery was bad and the tire pressure sensors were also not working. I called to have these issues repaired since I only had the vehicle for a week, but the dealership refused unless I purchased their $4,000 service plan.

            Business response

            12/30/2024

            I Am the New General Manager of James Hodge Hyundai; I have reached out to the customer to get the issue resolved. - ****** ******; *******************************************

          • Initial Complaint

            04/21/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I **** ******** purchased a 2023 Hyundai venue from the dealership stated on march 30th 2023 at 6:21PM they had me pay two thousand dollars down said I was approved let me drive off the lot with said vehicle they contacted me 21 days later April 20th 2023 to come in to redo my financing then stated I was not approved I requested for my two thousand dollar down payment to be refunded to me and they have gave me numerous amounts of excuses and will not give the money back , the finance department guy Justin ( unknown last name ) was very rude and unprofessional hanging up in my face when I called and inquired about said amount !

            Business response

            05/01/2023

            Clients money was refunded upon her return of the vehicles second key. The deal was not approved only after banks performed their internal verifications. Banks then informed us client did not pass their internal requirements and therefore were unable to fund deal. 

            Customer response

            05/01/2023

            I am rejecting this response because:   Although the money was returned it was after I went above their heads and went to another dealership and spoke with HR 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 8/27/2010

          Years in Business: 16

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1330 N Main St

          Muskogee, OK 74401-4444

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          (918) 687-3646

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          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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