Complaints

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The billing date is 08/13/2024 Bill Number ************* Damage Claim Number ********** I have received this bill apparently owing $6,042.83. I have read all over the internet that this is a scam and I have no way of knowing and also how am I supposed to pay for something I didnt even damage. Plus aren't they supposed to go to my insurance if that was the case? I need some help knowing where I can move with this I dont want to pay for this at all or at least work something out. This isn't fair I am taking a total loss on a vehicle and having to pay thousands already in damages to the court, why else do I need to spend more money here this is totally unfair when I am already paying for it. If needed proof you are going to have to wait until 09/09/24 for all the court billings

  Business response

  09/10/2024

  Claims Management Resources (CMR) is the subrogation firm utilized by ******* for the purpose of recovering for their losses as a result of damage to their property caused by third parties. CMR was referred this claim in August 2024 for damage to ********* pole/aerial attachments as a result of a motor vehicle accident on June 21st, 2024. This claim is for Verizon's loss only and is not included in court costs or claims submitted by other claimants involved in the accident. Insurance coverage may be available; please contact your carrier and direct them to CMR to discuss and resolve the claim.
  
  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello,We received a $3420.00 bill 7/13/24 for damage to a guard rail from a weather related accident that happened 1/30/23 (18mo ago). Roads were clear, bridges were untreated and black ice had occurred. I am in no way being ugly or disrespectful but want to state some facts. We don't have insurance to absorb this cost. We had some problems and found out after the fact that our insurance had been changed and we weren't told correctly and mistakenly signed to lower our policy to only liability and we are stuck with the damages. We had a total loss on an $8k vehicle that we are now financially responsible to pay for for the next 3yrs and THANKFULLY the bank worked with us when we told them the situation. I honestly don't feel like we should be responsible for this damage because had the bridges been treated it would never have occurred. The officer attending the accident was literally on the phone calling ODOT to come treat the bridges and while we stood there a car went off on the other side of the higway, He made us move away from the roadway incase anyone else hit it before it was treated. The guard rail we are being billed for already had previous damages and there was a white bumper and plastic parts laying all around it. We have pictures to prove this. If we have to pay I want to pay my fair part not the entirety of the replacement as you would have already been going to replace it but my son hit it and I feel like you found someone to shift the cost to. I honestly feel we already pay enough taxes for this kind of thing. I ask sincerely that you would consider this matter. Thank you, ******* and ***** ODOT claim #*********. CMR# *******

  Business response

  07/22/2024

  CMR is the subrogation firm handling ODOTs claim for damage to state property. CMR has been in direct contact with ***** and has made her aware liability insurance covers losses of this nature. This claim has been filed with her carrier and is pending adjuster assignment.

  Customer response

  07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  April S

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Number is on Do Not Call. This company called me three times today asking did zi need help with accident claims. They are a scamming company I told them don't call back. I was called from 3 different numbers on March 6 2024 ************ @ 6:07 pm EST ************@6:06 pm EST ************ @ 6:01 pm EST The male caller stated they don't record calls

  Business response

  03/12/2024

  Claims ******************** is a third party subrogation firm who assists our clients in the recovery of property damage claims. When we make an outbound phone call, our area code would be 405, not the numbers provided in the complaint. The numbers in the complaint don't belong to our company. Unsure why this complaint was against Claims ********************. If you ****** those numbers, the results show to be a robo caller etc. not Claims ********************. 

• Initial Complaint

  01/25/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We are Trinity ************ a business in **. A few weeks ago we were repairing a fence that was damaged due to a hit and run vehicle driver at one of our clients property, using a hand shovel.At less than 6 inches deep we found a 1/4 inch pvc pipe and heard that the gas was leaking. We immediately called Orange and Rockland. A couple weeks ago, we received an invoice from CMR Claims, billing us a total of $4,498.55, I was never presented with a work-order with estimate, never signed off on repair costs. The fee on the billing statement is arbitrary, no rate negotiated, no supplies itemized.We have disregarded, because CMR Claims appears to be a fraudulent company, and we have instead talked to three O&R representatives on separate occasions, knowing that they are an established and trusted business so that they could justify if we did or did not owe CMR Claims.Each representative confirmed that as far as O&R is concerned, there was no information and no open claim in regards to this incident. So we disregarded the initial notice sent to us.Recently my insurance company contacted us saying that CMR Claims is persisting in seeking payment. We ask that these charges be dismissed and CMR cease and desist. Even Orange and Rocklands own Gas Handbook states, "7. *********** lines shall be installed at a depth so as to have a minimum of twenty-four (24) inches of cover" (Section 4.B.a.7). Even *** ******* CRR-** ******* states, (a) Each buried service line shall be installed with at least 18 inches (457 millimeters) of cover.

  Business response

  01/31/2024

  Hello,

  I wanted to respond back to you on this complaint.

  We did receive a call from *****, with Trinity ************ phone of ************, on 01/26/2024, and he advised that they like to pay out of pocket on this damage claim. I have also attached our letter from Orange & Rockland that advises as authorization for Claims ************************** (CMR) and their employees to investigate, subrogate, file and recover property damage claims on behalf of Orange and Rockland (O&R). 

  Let me know if you have any other questions or concerns. My email is ********************************** and my phone is ************. 

  Regards,

  Customer response

  02/03/2024

  Complaint: ********
  
  I am rejecting this response because:

  
  As stated in our original complaint, I was never presented with a work-order with estimate, never signed off on repair costs. The fee on the billing statement is arbitrary, no rate negotiated, no supplies itemized.The charges of $4,498.55 is complete outside the range of what the actual cost of supplies plus labor actually would be. The repair was completed in about 2 hours, with only two people actually completing the work.

  
  Furthermore, as stated previously Orange and Rockland did not have their equipment installed appropriately according to their own standards, stating, "7. *********** lines shall be installed at a depth so as to have a minimum of twenty-four (24) inches of cover" (Section 4.B.a.7). Even *** ******* CRR-** ******* ******, (a) Each buried service line shall be installed with at least 18 inches (457 millimeters) of cover.

  
  So they are attempting to not only recover costs of repair but also make profit unfairly for equipment that was damaged due to their own negligence.
  
  Sincerely,
  
  *******************************
  
  *************************************************************************

  Business response

  02/07/2024

  Good morning,

  The reason that Trinity landscaping is getting this invoice, is because Trinity *********** was installing fence post when they damaged the gas service with a post hole digger. Trinity *********** failed to call 811 for a **** out. In other words, the proximate cause for this damage is Trinity *********** did not have a valid locate ticket to dig and or excavate per the State Law of New York.   If Trinity *********** would have called for a valid locate, this damage could have been prevented. Please contact us to resolve the claim. 

  Regards,

  *********************

   

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I don't even have a Frontier account! Ive never had a Frontier account... EVER! They didn't even spell my name correctly. If these people ruin my 800 credit score for something another property owner has done OR SEND ME TO COLLECTIONS!

  Business response

  11/21/2023

  Claims ******************** (CMR) is a subrogation firm contracted with ******** Communications to subrogate on their behalf for damages caused by third parties. This claim is not for a debt, but a tort. When ********s property is damaged, they are legally *********** indemnification for their loss. This claim is for damage to the line serving **** Creek Ridge ** on/about May 2nd, 2023 during work in ********s utility easement. The invoice received is for the total cost incurred by ******** as a result of damage to their property. CMR has reached out to discuss this loss directly with ************.

  Customer response

  11/28/2023

  
  Complaint: ********
  
  I am rejecting this response because: it hasn't been stated that the false charges to my property will be dropped.
  
  Sincerely,
  
  *****************

  Business response

  11/29/2023

  CMR is not in a position to confirm the claim will not be pursued against *****************; the loss is legitimate, the costs of which are legally owed to Frontier by the party that caused damage, and no other party has been identified as involved/responsible at this time. However, CMR is actively investigating following disputes presented by **** directly to the Subrogation Supervisor 11/21/2023, namely that no work was performed to her knowledge on or near the date of loss/discovery, and no additional action has been taken to pursue ***************** at this time. CMR will confirm directly with **** whether there are changes in our position regarding her liability following a complete review of the disputes and additional investigation.

  Customer response

  12/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: I still haven't been cleared. I did nothing wrong on MY property. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  10/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On or around May 13, **************************** my yard was severed during sod work without digging. ******** came out, dropped a temporary line. I was told somebody else would be out to bury the replacement line. About 3 to 4 weeks later this was done. I later received a bill for $642.85 from CMR. I called ******** and was told I do not owe any money. The bill I received was generic, no itemization of actual cost or for any actual service. I was never told up front that there would be a cost to me or what it would be. The original cable had been there for 15 plus years without incident. Subsequently, I had additional work to be done. Called 811 and the response from ******** Communications is that the area is Clear No Facilities. I know the new line was simply placed under the new sod, maybe 1/2 to 1 inch deep in the area of work. I do not believe anybody even came out to check. Other utilities took the call serious and came out to mark lines or responded appropriately. Any other business will provide an estimate for repairs over $100 whether required or not as a good customer service practice. I feel these business practices are highly deceptive and close to being a scam with reading how every customer who experiences this is charged a large amount without consent or an itemization of cost.

  Business response

  10/20/2023

  Claims ******************** is the subrogation firm handling this claim on behalf of Frontier Communications.
  
  To prepare soil for sod placement, removing the old grass, clearing the site, grading and tilling four-six inches deep are all recommended practices by industry professionals. Even though none of these may be digging by the common use of the term, all are included under the legal definition for excavation. 
  
  Per ***************, utilities are commonly found a few inches beneath the surface, and the recommended practice is to always call 811 prior to excavation to ensure damages of this nature are prevented. However, no call to 811 was made prior to this occurrence. 
  
  The imagery attached and referenced locate request were made after this loss for only a portion of the property and have no bearing on the claim presented. Frontier is not expected to seek authorization to repair their property and is legally *********** reimbursement of the complete cost of repairs by the damaging party.
  
  In review of your request, it appears the professional hired to do this work has been named and their billing information identified. We are directing this claim to the professional responsible by law for the prevention of damage to ensure they are held responsible for these costs rather than you as the homeowner who hired them. You should receive no further communication from CMR in relation to this claim.
  
  If you should have any questions, please call or email me directly.
  
  ******************************* - Subrogation Supervisor
  ************ / ************************************

  Customer response

  10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I have been in contact with the business and they have explained things to me with an understanding of my viewpoint of the situation.  The have released me from responsibility and placed the responsibility on the party who did the work.  

• Initial Complaint

  10/11/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On October 10th I received a letter dated September 27th from CMR, Claims Management Resourses. This letter gives me 10 days to respond and says "second notice" and is purportedly a claim from ******************* of ************** from property damage that occurred "on or around" 2/17/22. It claims they have made repeated attempts to reach **** received this letter in *****, I moved here in June. I had my prior address in St Louis County for 4 years. I have, in that time, kept my tags current and taxes paid. I have never received any mail from either CMR before yesterday or from MODot regarding any claim for damage to any state property. I am meticulous with my mail!In the first part of the letter (I attached the body) they seem to be requesting insurance information. But there is a tear off "bill" for $865.12 at the bottom. There is a threat in the third paragraph that they can "submit this claim to the ******** ********** of ******** who is then going to both suspend my license and my tags!There is zero details given. I do not have business in the county where this damage supposedly occurred. It is over 200 miles from where I lived at the time. I have not been pulled over there, or anywhere else, in at least 4 years and my drivers record can show that! No tickets for at least 4 years and no accidents.This makes zero sense to me and feels like a scam using fear to bully people into paying "fines" without actually offering any details or proof of any kind.MODot would have contacted me directly or I would have been alerted when I registered my car, renewed my driver's license, etc., if this were legitimate.They don't even provide an actual date! They said around 2/17/22. Around? A two month range before and after? Two years? Purposefully vague. What damage did I supposedly cause? Where exactly? They give the location as a county!Very frustrating.I would like this company to cease and desist contacting or threatening **** have not paid anything to them.

  Business response

  10/12/2023

  Claims ******************** is a third-party subrogation firm, hired by MODOT to assist with property damage claims. There was a motor vehicle accident on 02/17/2022. The police report from that accident identifies ******************************* as the owner of the vehicle which caused damage to MODOT's guardrail. The vehicle was a **** **** Ranger, blue in color. The driver of that vehicle at the time of the accident was ************************* *************************. The owner of a vehicle is responsible for their vehicle. The address we had, which was provided by the police report was ******************************************************* and a phone number of ************. We attempted to call that number several times, but there was no answer and no v/m set up. We recently received returned mail with an updated address, hence why you received this letter in TX. Please contact me to discuss further. The claim number to reference is K22D0590. 

  ***********************

  UIM Claims Manager

  ************

  Customer response

  10/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After speaking with the company I learned this was a claim related to an accident my daughter had during a bad snow storm when she went off the road--with dozens of other vehicles during that storm. I do feel that ******************* of ************** should have notified me regarding this earlier, not one and a half years later, but that was not the fault of CMR. CMR and I were able to come to a satisfactory resolution. Thank you.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/20/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My mother just received this invoice (9/20/2023) out of thin air. She knows nothing about this invoice. She has never been told about this. The letter states that the date of damage was 03/17/2022. Why is she just now getting a bill? What exactly is this bill in regards to? I don't think she should have to pay a dime on this. However, if there is a real fee for work that she requested and there is proof, she is willing to pay some of it. Also, her property is 4 ************ so maybe they are sending this to the wrong person?

  Business response

  09/25/2023

  Good morning,

  I dont show that this claim ************, is being billed to *****************************. It is currently being billed to a company. 

  Regards,

  *********************

  ************

  Business response

  09/25/2023

  I dont show that this claim ************, is being billed to *****************************. It is currently being billed to a company. 

  Regards,

  *********************

  ************

  Customer response

  09/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On approximately 8/26/23, a landscaping company cut through the fiber internet line going to my house. The line was only buried a few inches deep and was not at a proper depth for underground utilities. I called my internet service provider (Ziply Fiber) and explained the situation. Ziply ***** said that they would send out a technician to run a temporary line and assess the situation at no cost to me. They sent out a technician within a couple of days. That technician ran the temporary line and informed me that a new permanent line would need to be run. In scheduling the work to be completed, I inquired with Ziply Fiber representatives about the cost to replace the fiber line and Ziply staff informed me that I would not be responsible for repairing the damage. Ziply ran the new line and restored my internet service. I continued to pay my monthly bill from Ziply for internet access. At no time did anyone from Ziply inform me that I (or the contractor at my house) would be responsible for replacing the fiber line. I was never presented with a work-order with an estimate of costs nor did I ever sign off on repair costs. On approximately 12/12/2022, I received a letter from Claims ******************** (CMR) that I owed $1,549.71 for "Ziply cost to repair". The fee on the billing statement is arbitrary, no rate was negotiated, no supplies were itemized. Upon receiving the bill, I called Ziply customer service representatives multiple times and talked to multiple individuals in customer service and billing departments. I was assured by more than 3 different representatives that I am not responsible for the cost of this repair and that the $1,549.71 is an erroneous charge. I have provided all of this information to CMR through multiple correspondences (including an email from Ziply stating that I do not owe $1,549.71 for the repair). However, CMR continues to harass me over this. I request CMR to immediately remove this unethical bill and stop harassing me.

  Business response

  09/06/2023

  Claims ******************** (CMR) is the subrogation firm Ziply Fiber utilizes when pursuing claims for damage to their property. Ziply referred this claim to CMR previously with the intent of recovering their loss amicably.
  
  To address the issues presented, Ziply personnel will not discuss billing or provide estimates for repair costs to the damaging party prior to determining they would like to pursue a claim. Ziply does not seek authorization to repair their property and may choose at any time to pursue their legal right to indemnification when applicable. The referenced billing information provided by their customer is related to customer service billing, not damage repair costs, and the emailed point of contact is not affiliated with a department authorized or trained to handle Ziply's damage claims.
  
  That said, this claim has been returned to Ziply Fiber; CMR is no longer pursuing this loss.

  Customer response

  09/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our mailbox post was broken. In replacing the existing broken mailbox, a Frontier line was cut. We had no indication that a line was buried with the mailbox post. We did not set the original post. We immediately notified the neighbor who has the yard where the mailbox is located. Who in turn contacted Frontier. A temporary line was strung across bushes for quite some time, months. Technicians repeated said that there was no problem and no charges. The service people who came several times to look at the **** supported cable line were in their own cars with no indication they were representing Frontier. There was no attempt to rebury the cable, just looking. We replaced the mailbox before a new line was placed in the ground. That was in July 2021. We have never been contacted by Frontier for any billing. Imagine my surprise at a collection agency demanding $$1,374,17 for an event that happened two years ago, which we were told we had no responsibility for the incident. This bill is inappropriate by any professional standards.

  Business response

  07/06/2023

  Claims ********************* (CMR) is a 3rd party subrogation firm hired by ******** Communications to assist them in the recovery of property damage claims.  We are not a ***************** as the damager states. This claim was presented within the 2-year statute, per the State Law of *******. The homeowner excavated / dug to remove said mailbox post and damaged our clients facilities. The State Underground Protection Act requires that you call 811 to have all lines marked if digging and or excavating, which this homeowner did not. If the homeowner had abided by the State Law of ******* and contacted 811 to request a locate, this damage could have been prevented.
  IM DOING SIMPLE PROJECTS ON MY PROPERTY. DO I NEED TO CONTACT 811?
  Yes!You must contact ******* 811 for all digging projects, such as installing mailboxes, fences or landscaping.
  Let me know if you have any further questions or concerns.
  

  ********************* // Underground Subrogation Supervisor
  Direct: ************  
  General: ************  Fax: ************
  Address: ***************************************************************************
  
  
  Claims ********************

  Customer response

  07/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The event is two years old.

  There are no service records and material costs of this specific action included with the invoice. Times and dates of the "service" of six hours in 2021. The material costs as of 2021. 

  There was no contact from Frontier concerning this event.

  There was a verbal agreement that there were no charges.

  Please provide the documentation to accompany the invoice from the company.

  The response from the company does not encourage resolution.

  
  Sincerely,
  
  *************************

  Business response

  07/24/2023

  Good afternoon,

  Please see attached documents in regard to Frontier's facilities that were damaged at ***********************************************************, on 07/21/2021. Frontier ****** damager / homeowner was installing a mailbox while using a post hole digger and did not call for an locate ticket per the State Law of ********. Frontier's 24-gauge 50 pair copper cable was damaged. Frontier was notified of this damage by a trouble ticket. 

  Let me know if you have any questions or concerns. 

  *********************

  Underground Subrogation Supervisor

  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩