Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning billing/collection, customer service, service, and refund/exchange issues. Service issues concerning trying to cancel their subscription but unable to. Billing/collection issues concerning unauthorized charges. Customer service issues such as never being able to speak with anyone. Refund/exchange issues concerning not receiving refunds once canceling their subscription. On September 25th 2024, the BBB submitted a written request to the business encouraging them to address the pattern of complaints. As of September 25th, 2024, the BBB has not received a response from the business.
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
Additional Info
“On May 30th, 2024, Munchpak came to the attention of BBB. At that time we received several scam tracker reports and complaints about consumers not being able to cancel subscriptions. As of September 25th, 2024, BBB has exhausted all forms of contact to the business. All phone numbers, websites, emails, and fax numbers are disconnected, and all postal mail communications are returned to sender. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel and/or The Attorney General of Oklahoma. Based on the information detailed above, BBB cannot confirm the legitimacy of Munchpak."
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