Reviews

I have been a Mathis Brothers customer for many years. The last sales associate we had was very distasteful. A problem occurred with the on-line order. He drugged his feet regarding the matter. When he was confronted his customer service was negative. It appears he refuses to work with us. Terrible. horrible customer service!!

****** - We truly apologize that our salesperson did not take care of you in a professional way. We would like to get more information from you so we can ensure this does not happen again. Will you please provide us as much detail as possible by emailing *********************************************** We would like to know who you were working with, what was the situation and what was said/done. Any details will be helpful. Thank you.

I had purchased a table with Mathis brothers on the *********** location on Black Friday (11/29/24) around 5:00 pm. ********* was our salesman. That evening we werent going to make it to pick up the table since we had somewhere to be and they closed at 7 pm. We opted to pick it up the next morning/ noon Nov 30. How Mathis brothers work is you make an order and you pick it up at their distribution center. When I had called, they claim that my table has already been picked up and they have video footages of someone picking it up. They would not release the footages to me. Red flag. I proceeded to tell them it is not I or my husband. Weve been together this whole time and no one else wouldve known that we had bought it. I asked them if they checked IDs and theyve consistently told me that they dont check IDs when its an in person purchase. Only for online is when they check IDs. Instead they will only require the sales order number. Im extremely frustrated. Ive mention to them several times that it wasnt me but they kept insisting that I had someone else pick it up for me. On top of all this, Ive realized I didnt get an email Reciept of my order either. Its brought up to my attention that it may be an inside employee job where they had given my ticket number out to someone else to pick up. Because looking back on the the day that I purchased its I recover a phone call of how my pick up went. Police and investigations are involved and Mathis brothers wouldnt refund or give me my table for their mistake. They are the one that released my purchase to someone else. Its now Christmas Eve and I still have not heard any updates. Especially when they claim it was I/friend who had picked it up. Im sadden because weve worked with Mathis brothers and been very good customers to them over the years. I dont plan on supporting such a company that will not admit to their faults. I just want to request a refund instead of having to take them to small claims.

We do apologize for the situation. There are times when it is sufficient to get the customer's name, order number and phone number to verify a purchase. It's not uncommon for someone to have a family member, etc. pick up an item. We have not had a situation like this happen in our 60+ years of being in business. Because there is an accusation of someone representing someone else, it becomes a police issue. We don't share video with anyone, not even employees, except the police. We are cooperating with the police. A chargeback was filed, so we wouldn't be able to refund until the issue is resolved with the police and/or the credit card company. We realize this is a big inconvenience and we do apologize. We are trying to get this resolved asap!

Horrible customer service and been doing business over 35 years but no more buyers beware

We're sorry that *** ***** is unhappy, but we're not sure what his issue is. From our records, we see he had a motor go out on a power recliner. We have ordered a new motor and will install it once it comes in. If there is more to it, we would be happy to look into it. He can email us at ******************* Thank you.