We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Collections Agencies

          CBSA Collections

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Collections Agencies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            01/11/2025

            Complaint Type:
            Order Issues
            Status:
            Answered
            I am not liable for this debt with ****** *******, I do not have a contract with CBSA, they did not provide me with the original contract as requested

            Business response

            01/13/2025

            We rec'd this account 02/06/24 for collections.  This if rental property.  We validate this account

            by sending ** ****** a copy of the signed lease and Copy of all charges on 08/06/24

            We marked his credit file disputed 

          • Initial Complaint

            09/11/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I am not liable for this debt with ********** ***** **********, I do have a contract with CBSA, they did not provide me with the original contract as requested.

            Business response

            09/12/2024

            Joshua disputed the account with us 02/2024.  We marked his account disputed with the credit bureaus and sent him documetation 02/20/24 

             

            Customer response

            09/16/2024


            Complaint: 22269904

            I am rejecting this response because:

            Sincerely,

            ****** ******

          • Initial Complaint

            02/19/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            I am not liable for this debt with JWC PROP. I do not have a contract with CBSA, they did not provide me with the original contract as I requested.

            Business response

            02/19/2024

            He disputed in April of 2020 We validated and mailed him the itemized bill and copy of signed lease.  The address he gave us on the dispute

            came back.  Please find attached what we sent to him April/2020

            His Credit file was marked disputed at that time.  

            Customer response

            02/20/2024


            Complaint: ********

            I am rejecting this response because:
            The contract between ******* and ********************* provided by CBSA Collections is a violation of 15 U.S. Code 6801 B (3). CBSA does not have authorized access to such records. ******* did not provide clear disclosure that my information and records would be shared or sold to a 3rd party as required by 15 U.S. Code 6803. I have not entered into a contract with CBSA Collections. And again wish to have them removed from my consumer report.
            Sincerely,

            *********************

            Business response

            02/28/2024

            Read section 23 of the tenant lease.  We do not own this account.  We are working as a agent for the apartment complex.

            Customer response

            03/13/2024


            Complaint: ********

            I am rejecting this response because:

            Again I am not in debt to CBSA 15U.S. Code 6801 B (3). CBSA does not have authorized access to such records.
            ******* did not provide clear disclosure that my information and records would
            be shared or sold to a 3rd party as required by 15 U.S. Code 6803. Nor did they provide the appropriate disclosure or opt out agreement as required.

            CBSA is in danger of violating my rights and committing Aggravated Identity Theft as stated in 18 U.S.C.1028(a)(1)knowingly and without lawful authority produces an identification document, authentication feature, or a false identification document.

            Again Please remove their account from my records. 
            Sincerely,

            *********************

          • Initial Complaint

            01/27/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            I AM NOT LIABLE FOR DEBT WITH ***************************. I DO NOT HAVE A CONTRACT WITH CBSA Collections, THEY DID NOT PROVIDE ME WITH THE ORIGINAL COMPLAINT AS REQUESTED.

            Business response

            01/29/2024

            We recd a letter of dispute thru E-Oscar ***************** We validated the debt with ********* and sent the consumer a copy of the bills.

            This account was marked disputed on the credit file 02/17/23

             

          • Initial Complaint

            01/13/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am not liable with JWC PROP, I do not have a contract with CBSA, they did not provide me with the original contract as I requested.

            Business response

            01/16/2024

            She has disputed this thru E-***** on 01/12/24  We are in the process of getting and itemized and signed lease from our client to send to her.

             

             

          • Initial Complaint

            11/22/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am not liable for this debt with ***********************, I do not have a contract with CBSA Collections, they did not provide me with the original contract as i requested

            Business response

            12/06/2023

            we have spoken with them several times in the last 3 years.  They do not want to pay the collection fee which TCC lifted $227.63

            haven't been able to reach him since 11/29/23

             

          • Initial Complaint

            08/28/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            I am not liable for this debt with *** Properties. I do not have a contract with CBSA Collections. They did not provide me with the original contract as I requested.

            Business response

            08/30/2023

            This acct was disputed ********.  His credit report was marked disputed and the signed lease and itemized of the account was sent 

            to him 10.2.20. Since then we have not heard a word from him about what on the itemized he disputed.  He has sent a dispute 4 times since with no new

            information.

            Business response

            09/08/2023

            ***************** started  sending us letters of dispute 09/15/20.  We sent him a copy of the signed lease and itemized of charges 10/02/20.  We also marked his credit file disputed

            We have recd a total of 10 dispute letters including 1 09/07/23.  We will send again today.

          • Initial Complaint

            06/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have been trying to reach CBSA for the past two days to pay an old debt. I have left voicemails all during their normal business hours and have not received a call back. Please I just want to pay the bill and move on with my life.

            Business response

            06/29/2023

            This has been resolved she paid the bill.  We have sent her a recpt.

             

            ***

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          PO Box 1448

          Stillwater, OK 74076-1448

          Visit Website
          (405) 372-7270

          Customer Complaints Summary

          9 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.