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          Bank

          BOKF, N.A.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bank.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/21/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            On April 22,2022. 1,744.00 was stolen out of account Bank OF Texas account without my authorization and the bank is holding me Liable for the transaction I had act accordingly with with bank but the bank decided to send it to collections the bank has a recording of the person pretending to be me and me calling them letting them know that money had been stolen out of my account they claim they sent me and authorization code which I never received I only received and email from an associate so they informed me that someone must have spoof my phone and gotten the authorization code I sent them a copy of my phone records and still they still sent it to collections and closed out my account after being with this bank for year's I never made big transactions nor had someone stolen money out iv tryed working with them but nothing is been done about it

            Business response

            07/19/2022

            Business Response /* (1000, 9, 2022/06/30) */ Please see attached for resolution. Thank you

          • Initial Complaint

            06/03/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Bank of Oklahoma the first thing I let go back on 8/6/21 for a withdraw of $1,389.94 from account XXXXXXXXX to correct a debt that was my ex husband's to bank of oklahoma. I went in to open an account they told me no to call a debt collector because I owed money. I called they had no record of me being on the account. I went back in a week later and they said the debt was cleared or they wouldn't have let me open the account. On 8/6 they withdrew the funds with no notification after both companies told me they did not have my name on debt owed. I let it go. Now I have another problem because they did not close an old account. I deposited a check to **** on 4/4/22 from a ****** settlement. Following day on 4/5/22 I went into Jenks branch to close the account ending in **** & open account XXXXXXXXX. I transferred $1,939 to this account and closed account ending in ***** I signed papers to open the new and close the old. The old account has not been showing on my banking app till today 6/3/22 it showed my paycheck from *********** deposited but also fixed debt I had no idea about, because the account was supposed to be closed! & then I had to fix the debt on the new account **** that I was aware of. Because I have been in the middle of snowballing with bills because of the first initial withdraw BOK did to take care of my ex husband's debt back in August of 2021. They have record of me trying to find out what was going on we were at the broken arrow branch for over 2 hours to figure things out & they still refused to refund the$1,389.94 even though it was not my debt.& now I have other fees that should of never went through on account ending in **** because it was a closed account. I am entitles to $1,623.94. Anything posted on account after 4/15/22 I was aware of & even okayed with BOK.

            Business response

            07/11/2022

            Business Response /* (1000, 5, 2022/06/13) */ Please see attached for resolution. Thank you

          • Initial Complaint

            03/23/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I would like to speak with a person to ask that I receive a duplicate copy of year end tax form. I have been calling the only number they provide XXX-XXX-XXXX. I DO NOT care to do things on line, this is a simple request. loan number ending in ***** Thank you for your help

            Business response

            04/27/2022

            Business Response /* (1000, 8, 2022/04/11) */ Please see attached resolution. Thank you!

          • Initial Complaint

            03/15/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            During the year 2020, my family and I were greatly impacted by the Covid pandemic. We made arrangements with Bank of Oklahoma to put our mortgage into a forbearance status. At the end of the forbearance period (November 2021), we had over $4k still due in order to bring our account current and were unable to come up with that amount of money. After speaking with BOK loss mitgation, we signed a partial mortgage claim contract on November 30,2021. This contract stated that the remaining amount would be added onto the end of our mortgage loan. As of the statement I received in February, our account still shows a past due balance of $9k, so they have not processed our paperwork in order to re-instate our account as current; I have made payments every month since the agreement was put into place, as instructed, by BOK and have confirmation numbers and bank statements to prove that. I called yesterday to find out the status of our account and BOK states that it is still being processed and there's nothing I can do to speed up the process. It has now been 100 days since the paperwork was signed and they still haven't processed it. I found out today that BOK has reported to the credit bureau's that we are 6 months delinquent on our account and in result has dropped my credit score over 100 points. So I called BOK loss mitigation back again today and they verified that our account is current and they would forward my concerns on to their credit department. I would love some assistance with this matter as I have tried to escalate my concerns with BOK directly and have no way of holding them accountable with resolving our account. The delinquency notification to the credit bureau is a mistake and they have acknowledged that and I need it resolved IMMEDIATELY.

            Business response

            04/20/2022

            Business Response /* (1000, 8, 2022/03/31) */ Please see attached resolution. Thank you!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 115

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          PO Box 2300

          Tulsa, OK 74102-2300

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          (918) 588-6000

          Customer Complaints Summary

          41 total complaints in the last 3 years.

          16 complaints closed in the last 12 months.

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